Plusnet regrade

BT have reduced the regrade fee to £11.75 or thereabouts.

Plusnet stills seems to be charging £60 - £70. When are they going to reduce
prices?

"Road_Hog" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> BT have reduced the regrade fee to £11.75 or thereabouts.
>
> Plusnet stills seems to be charging £60 - £70. When are they going to
reduce
> prices?
>

The regrade fee is currently £41.13 for an annual contract, when you are
increasing the speed of your connection.

However we are about to release a new pricing structure in response to BT
Wholesale's reductions; please look out for an announcement on our Website
and Customer Service feedback NG early next week.

Regards

--
+ ----
| Nick Dodds ...................................Broadband solutions
| Technical Support...........................for Home & Business
| PlusNet Technologies Ltd............@ http://www.plus.net
+ ---- My Referrals - It pays to recommend PlusNet ---+

On Fri, 2 Jul 2004 22:47:56 +0100 and in article <tHkFc.1732$Fc7.374842
@stones.force9.net>, PlusNet Support said...
: "Road_Hog" <(E-Mail Removed)> wrote in message
: news:(E-Mail Removed)...
: > BT have reduced the regrade fee to £11.75 or thereabouts.
: >
: > Plusnet stills seems to be charging £60 - £70. When are they going to
: reduce
: > prices?
: >
:
: The regrade fee is currently £41.13 for an annual contract, when you are
: increasing the speed of your connection.
:
How come my friend, who has just joined plus.net on a 12 month annual
contract, had to pay £58 for his activation fee?! He is on your 512k
home product - £22 p/m iirc. I thought plus.net waived the activation
fee?

--
chris

On Fri, 2 Jul 2004 23:42:39 +0100, chris <(E-Mail Removed)> wrote:

>On Fri, 2 Jul 2004 22:47:56 +0100 and in article <tHkFc.1732$Fc7.374842
>@stones.force9.net>, PlusNet Support said...
>: "Road_Hog" <(E-Mail Removed)> wrote in message
>: news:(E-Mail Removed)...
>: > BT have reduced the regrade fee to £11.75 or thereabouts.
>: >
>: > Plusnet stills seems to be charging £60 - £70. When are they going to
>: reduce
>: > prices?
>: >
>:
>: The regrade fee is currently £41.13 for an annual contract, when you are
>: increasing the speed of your connection.
>:
>How come my friend, who has just joined plus.net on a 12 month annual
>contract, had to pay £58 for his activation fee?! He is on your 512k
>home product - £22 p/m iirc. I thought plus.net waived the activation
>fee?

Hi there,

The activation fee is still applicable for customers. BT still charge
for line activation and we have to reflect that to our customers. If
BT reduce this we would certainly look at reducing it, but until then
we are unable to subsidise the cost.

kind regards

Luke
--
| Luke Horwath Broadband Solutions
| Comms team for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----+

On Sat, 03 Jul 2004 09:31:52 +0100 and in article
<(E-Mail Removed)>, PlusNet Support said...
: >How come my friend, who has just joined plus.net on a 12 month annual
: >contract, had to pay £58 for his activation fee?! He is on your 512k
: >home product - £22 p/m iirc. I thought plus.net waived the activation
: >fee?
:
: Hi there,
:
: The activation fee is still applicable for customers. BT still charge
: for line activation and we have to reflect that to our customers.

But, correct me if i'm wrong, your contract is for 12 months is it not?
If this is the case, then why is the activation fee not waived like a
lot of your rivals do? It's a shame that such a competitive ISP like
plus.net cannot do something about this activation fee, especially as
you rope people into 12 month contracts!

: If
: BT reduce this we would certainly look at reducing it, but until then
: we are unable to subsidise the cost.

...other similar size ISPs feel they are able to.

--
chris

"chris" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ...
> On Sat, 03 Jul 2004 09:31:52 +0100 and in article
> <(E-Mail Removed)>, PlusNet Support said...
> : The activation fee is still applicable for customers. BT still charge
> : for line activation and we have to reflect that to our customers.
>
> But, correct me if i'm wrong, your contract is for 12 months is it not?
> If this is the case, then why is the activation fee not waived like a
> lot of your rivals do? It's a shame that such a competitive ISP like
> plus.net cannot do something about this activation fee, especially as
> you rope people into 12 month contracts!

You're wrong! (Well you wanted to be corrected) Example:

For the 512KB unlimited 'bandwidth' account:

£70.50 + £21.99/month for monthly contract
£58.75 + £21.99/month for annual contract
or
£0.00 + £27.49/month for annual contact, £21.99/month after 12 months

--
Phil
www.paraxial.co.uk

"PlusNet Support" <(E-Mail Removed)> wrote in message
news:tHkFc.1732$(E-Mail Removed)...
>
> "Road_Hog" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > BT have reduced the regrade fee to £11.75 or thereabouts.
> >
> > Plusnet stills seems to be charging £60 - £70. When are they going to
> reduce
> > prices?
> >
>
> The regrade fee is currently £41.13 for an annual contract, when you are
> increasing the speed of your connection.
>
> However we are about to release a new pricing structure in response to BT
> Wholesale's reductions; please look out for an announcement on our Website
> and Customer Service feedback NG early next week.

BT announced this from the first of June? What is taking so long?You were
going to announce changes week commencing 21st June.

Please don't give me the "BT didn't give us any advance notice" It's quite
simple, after a couple of days, somebody changes the website to reflect BT
charges
i.e. £11.75 whether it's monthly, weekly or millennium.

Regrade fee is £41.13 for an annual contract. I'm on monthly, does that mean
it will cost more? If so how much extra does BT charge for regrades if your
customer goes on monthly contract?

"Road_Hog" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Regrade fee is £41.13 for an annual contract. I'm on monthly, does that
mean
> it will cost more? If so how much extra does BT charge for regrades if
your
> customer goes on monthly contract?

BT charge the same. If an ISP charges more thats an issue for them.

Regards
Sunil

On Sat, 3 Jul 2004 21:47:00 +0100 and in article <40e71b43$0$60485
$(E-Mail Removed)>, Phil Light said...
: £70.50 + £21.99/month for monthly contract

Whaaaaaat? Scandalous charges.

: £58.75 + £21.99/month for annual contract

That's a more reasonable activation fee. However, other competitive
ISPs waive this fee. Why do plus.net still not waive it?

: or
: £0.00 + £27.49/month for annual contact, £21.99/month after 12 months

I'd prefer to go with F2S who offer exactly the same tbh.


--
chris

"Sunil Sood" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "Road_Hog" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > Regrade fee is £41.13 for an annual contract. I'm on monthly, does that
> mean
> > it will cost more? If so how much extra does BT charge for regrades if
> your
> > customer goes on monthly contract?
>
> BT charge the same. If an ISP charges more thats an issue for them.

Are you listening Plusnet?


I shall be upgrading to 1Meg within a week. I will not be paying £41.13 as I
have already paid £70.00 activation fee in May.

Your call.