Plusnet reactiving old email address

Hi,

I am wanting to sign up to a Plusnet package using an old username I
used ages ago on their service with ISDN. The account has now
expired, there doesn't seem to be any entries for it in DNS, but I can
still see my old static IP address has a PTR record for my domain
still!

When I try and sign up using the web form, I am told that this account
is unavailable.

Does anyone know if it is possible to reactivate an expired account on
Plusnet?

Thanks.
Andrew.

On 27/09/2011 19:10, Andrew Hodgson wrote:
> Hi,
>
> I am wanting to sign up to a Plusnet package using an old username I
> used ages ago on their service with ISDN. The account has now
> expired, there doesn't seem to be any entries for it in DNS, but I can
> still see my old static IP address has a PTR record for my domain
> still!
>
> When I try and sign up using the web form, I am told that this account
> is unavailable.
>
> Does anyone know if it is possible to reactivate an expired account on
> Plusnet?
>
> Thanks.
> Andrew.

Try giving them a ring on 0114 296 5198.
They're usually pretty helpful.
And no Indian accents either!

George

On 27/09/2011 19:10, Andrew Hodgson wrote:
> Hi,
>
> I am wanting to sign up to a Plusnet package using an old username I
> used ages ago on their service with ISDN. The account has now
> expired, there doesn't seem to be any entries for it in DNS, but I can
> still see my old static IP address has a PTR record for my domain
> still!
>
> When I try and sign up using the web form, I am told that this account
> is unavailable.
>
> Does anyone know if it is possible to reactivate an expired account on
> Plusnet?

Hi Andrew,

Yes, it's possible but the front-line sales staff may not have the
relevant permissions to do it so let me know if you're met with any
opposition...

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Plusnet Plc. www.plus.net
+--------------- twitter.com/plusnet ----------------

On Wed, 28 Sep 2011 10:42:19 +0100, Plusnet Support Team
<(E-Mail Removed)> wrote:

>On 27/09/2011 19:10, Andrew Hodgson wrote:
>> Hi,
>>
>> I am wanting to sign up to a Plusnet package using an old username I
>> used ages ago on their service with ISDN. The account has now
>> expired, there doesn't seem to be any entries for it in DNS, but I can
>> still see my old static IP address has a PTR record for my domain
>> still!
>>
>> When I try and sign up using the web form, I am told that this account
>> is unavailable.
>>
>> Does anyone know if it is possible to reactivate an expired account on
>> Plusnet?
>
>Hi Andrew,
>
>Yes, it's possible but the front-line sales staff may not have the
>relevant permissions to do it so let me know if you're met with any
>opposition...

Hi,

Thanks for the offer. I did ring up the sales team yesterday evening,
they said they could see the account, but could not reactivate it from
their end.

The user name is: hodgsonfamily.plus.com

The account did have this email address associated with it.

If it could be reactivated at all I would be eternally grateful to
you!

Thanks,
Andrew.

On 28/09/2011 18:14, Andrew Hodgson wrote:
> On Wed, 28 Sep 2011 10:42:19 +0100, Plusnet Support Team
> <(E-Mail Removed)> wrote:
>
>> On 27/09/2011 19:10, Andrew Hodgson wrote:
>>> Hi,
>>>
>>> I am wanting to sign up to a Plusnet package using an old username I
>>> used ages ago on their service with ISDN. The account has now
>>> expired, there doesn't seem to be any entries for it in DNS, but I can
>>> still see my old static IP address has a PTR record for my domain
>>> still!
>>>
>>> When I try and sign up using the web form, I am told that this account
>>> is unavailable.
>>>
>>> Does anyone know if it is possible to reactivate an expired account on
>>> Plusnet?
>>
>> Hi Andrew,
>>
>> Yes, it's possible but the front-line sales staff may not have the
>> relevant permissions to do it so let me know if you're met with any
>> opposition...
>
> Hi,
>
> Thanks for the offer. I did ring up the sales team yesterday evening,
> they said they could see the account, but could not reactivate it from
> their end.
>
> The user name is: hodgsonfamily.plus.com
>
> The account did have this email address associated with it.
>
> If it could be reactivated at all I would be eternally grateful to
> you!

I've just reactivated it for you. Email should be reactivated shortly
and the Sales folk should now be in a position to upgrade the account to
broadband if needs be.

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Plusnet Plc. www.plus.net
+--------------- twitter.com/plusnet ----------------

On Wed, 28 Sep 2011 21:53:45 +0100, Plusnet Support Team
<(E-Mail Removed)> wrote:

>On 28/09/2011 18:14, Andrew Hodgson wrote:
>> On Wed, 28 Sep 2011 10:42:19 +0100, Plusnet Support Team
>> <(E-Mail Removed)> wrote:
>>
>>> On 27/09/2011 19:10, Andrew Hodgson wrote:
>>>> Hi,
>>>>
>>>> I am wanting to sign up to a Plusnet package using an old username I
>>>> used ages ago on their service with ISDN. The account has now
>>>> expired, there doesn't seem to be any entries for it in DNS, but I can
>>>> still see my old static IP address has a PTR record for my domain
>>>> still!
>>>>
>>>> When I try and sign up using the web form, I am told that this account
>>>> is unavailable.
>>>>
>>>> Does anyone know if it is possible to reactivate an expired account on
>>>> Plusnet?
>>>
>>> Hi Andrew,
>>>
>>> Yes, it's possible but the front-line sales staff may not have the
>>> relevant permissions to do it so let me know if you're met with any
>>> opposition...
>>
>> Hi,
>>
>> Thanks for the offer. I did ring up the sales team yesterday evening,
>> they said they could see the account, but could not reactivate it from
>> their end.
>>
>> The user name is: hodgsonfamily.plus.com
>>
>> The account did have this email address associated with it.
>>
>> If it could be reactivated at all I would be eternally grateful to
>> you!
>
>I've just reactivated it for you. Email should be reactivated shortly
>and the Sales folk should now be in a position to upgrade the account to
>broadband if needs be.

Thanks a lot for this, I can go into the account with all the old
information still preserved

Andrew.