Plusnet Problem 2

In addition to the problem discussed within the tread "plusnet problem",
Plusnet have issued many status messages in the last couple of days
concerning a problem with their email servers which resulted from an
update/migration which went wrong. This prevented some people from
accessing the servers to retrieve their email, and also in some cases
did allow people to log on but then declared the mailboxes to be empty
when there were known to be emails in them, because of an indexing error.

I had a problem today which may or may not be related to this. PN's
helpline says it's not - but I'm not convinced. I monitor my emails in
Mailwasher, and zap any unwanted ones without downloading them. Those I
*do* want, I download into Outlook - one account at a time. Once
downloaded, they automatically get deleted from the PN server. The
problem I had today was that I told Outlook to download two emails (one
from each of two mailboxes on my PN account) and Outlook went through
the motions but nothing appeared in my Inbox. However, the emails *did*
get deleted from the PN server - and were no longer visible in
Mailwasher (or in PN Webmail)

These particular emails were not very important, but I can't afford to
have this happen to important ones. Have any of you ever seen anything
like this, and can anyone throw any light on what may have happened?
--
Cheers,
Roger
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Please reply to Newsgroup. Whilst email address is valid, it is seldom
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On 21/12/2010 08:37, Bob L wrote:

>
>
> Why don't you set your program to leave the e-mails on for a few days
> after they have been downloaded.

Yes, I changed the settings to do that as soon as I was aware of a
problem - but I'm no wiser as to what happened.
--
Cheers,
Roger
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On Mon, 20 Dec 2010 21:58:45 +0000, Roger Mills <(E-Mail Removed)>
wrote:

>In addition to the problem discussed within the tread "plusnet problem",
>Plusnet have issued many status messages in the last couple of days
>concerning a problem with their email servers which resulted from an
>update/migration which went wrong. This prevented some people from
>accessing the servers to retrieve their email, and also in some cases
>did allow people to log on but then declared the mailboxes to be empty
>when there were known to be emails in them, because of an indexing error.
>
>I had a problem today which may or may not be related to this. PN's
>helpline says it's not - but I'm not convinced. I monitor my emails in
>Mailwasher, and zap any unwanted ones without downloading them. Those I
>*do* want, I download into Outlook - one account at a time. Once
>downloaded, they automatically get deleted from the PN server. The
>problem I had today was that I told Outlook to download two emails (one
>from each of two mailboxes on my PN account) and Outlook went through
>the motions but nothing appeared in my Inbox. However, the emails *did*
>get deleted from the PN server - and were no longer visible in
>Mailwasher (or in PN Webmail)
>
>These particular emails were not very important, but I can't afford to
>have this happen to important ones. Have any of you ever seen anything
>like this, and can anyone throw any light on what may have happened?

Does your antivirus do anything to emails it doesn't like?

--
brightside S9

On 22/12/2010 09:54, brightside S9 wrote:
> On Mon, 20 Dec 2010 21:58:45 +0000, Roger Mills<(E-Mail Removed)>
> wrote:
>
>> In addition to the problem discussed within the tread "plusnet problem",
>> Plusnet have issued many status messages in the last couple of days
>> concerning a problem with their email servers which resulted from an
>> update/migration which went wrong. This prevented some people from
>> accessing the servers to retrieve their email, and also in some cases
>> did allow people to log on but then declared the mailboxes to be empty
>> when there were known to be emails in them, because of an indexing error.
>>
>> I had a problem today which may or may not be related to this. PN's
>> helpline says it's not - but I'm not convinced. I monitor my emails in
>> Mailwasher, and zap any unwanted ones without downloading them. Those I
>> *do* want, I download into Outlook - one account at a time. Once
>> downloaded, they automatically get deleted from the PN server. The
>> problem I had today was that I told Outlook to download two emails (one
>>from each of two mailboxes on my PN account) and Outlook went through
>> the motions but nothing appeared in my Inbox. However, the emails *did*
>> get deleted from the PN server - and were no longer visible in
>> Mailwasher (or in PN Webmail)
>>
>> These particular emails were not very important, but I can't afford to
>> have this happen to important ones. Have any of you ever seen anything
>> like this, and can anyone throw any light on what may have happened?
>
> Does your antivirus do anything to emails it doesn't like?
>

Yes, but not without telling me. There's nothing relevant in the virus
vault.

Unless there's a problem with PN's server - which they deny - the most
likely explanation for what happened is that I accidentally zapped them
in Mailwasher while zapping other emails which I didn't want. I'm
*pretty* sure I didn't (I have done so in the past, and am usually aware
of it when I do) - but it could be old age creeping up on me!<g>
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
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