Plusnet Non Provide of Service now trying to penalise my mother

My Mother has been a Plusnet Subscriber for a number of years, I upgraded
her account to a broadband package at £14.99 a month, all was going well
until 14th January (8 months on Broadband)..

I rang Plusnet on the 16th January, I got told to check all the filters etc
which I did and also bypassed all internal wiring and bypassed the master
socket, still no joy after several emails she is still without service.

Plusnet were blaming her Telephone provider, they checked the line and
confirmed there was no fault, Plusnet were insisting there was and
Postoffice who has the WLR wanted to chareg her £125 for an engineer to come
and check the line as their initial checks were fine.

I decided this had gone on long enough and moved her to TalkTalk (I know but
it works ok in our town), we then get penalised by Plusnet for moving (they
want near on £100) even though the fault was there`s..

The fault with the router was it wasn`t syncing, I tried another router,
microfilters etc


Where does she stand? Surely as the service was being supplied (over 2
weeks) that was a good enough reason to move..

"MeGgAhUrTz" <(E-Mail Removed)> wrote in message
news:47a7572b$0$26851$(E-Mail Removed)2day .nl...
> Where does she stand? Surely as the service *wasn`t being supplied (over 2
> weeks) that was a good enough reason to move..

MeGgAhUrTz wrote:
> My Mother has been a Plusnet Subscriber for a number of years, I
> upgraded her account to a broadband package at £14.99 a month, all
> was going well until 14th January (8 months on Broadband)..
>
> I rang Plusnet on the 16th January, I got told to check all the
> filters etc which I did and also bypassed all internal wiring and
> bypassed the master socket, still no joy after several emails she is
> still without service.
> Plusnet were blaming her Telephone provider, they checked the line and
> confirmed there was no fault, Plusnet were insisting there was and
> Postoffice who has the WLR wanted to chareg her £125 for an engineer
> to come and check the line as their initial checks were fine.
>
> I decided this had gone on long enough and moved her to TalkTalk (I
> know but it works ok in our town), we then get penalised by Plusnet
> for moving (they want near on £100) even though the fault was
> there`s..
> The fault with the router was it wasn`t syncing, I tried another
> router, microfilters etc
>
>
> Where does she stand? Surely as the service was being supplied (over 2
> weeks) that was a good enough reason to move..

Tell the to go and fuck themselves. They have no legal means to enforce the
debt without going to court, explain it to the judge.

Gaz

"Gaz" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Tell the to go and fuck themselves. They have no legal means to enforce
> the debt without going to court, explain it to the judge.
>
> Gaz
>

Hi Gaz,

I am willing to let it go all the way to Court to be honest but just a bit
of stress my mother doens`t need at the moment..

Nicely put by the way :0)

"MeGgAhUrTz" <(E-Mail Removed)> wrote in message
news:47a7572b$0$26851$(E-Mail Removed)2day .nl...
> My Mother has been a Plusnet Subscriber for a number of years, I upgraded
> her account to a broadband package at £14.99 a month, all was going well
> until 14th January (8 months on Broadband)..
>
> I rang Plusnet on the 16th January, I got told to check all the filters
> etc which I did and also bypassed all internal wiring and bypassed the
> master socket, still no joy after several emails she is still without
> service.
>
> Plusnet were blaming her Telephone provider, they checked the line and
> confirmed there was no fault, Plusnet were insisting there was and
> Postoffice who has the WLR wanted to chareg her £125 for an engineer to
> come and check the line as their initial checks were fine.
>
> I decided this had gone on long enough and moved her to TalkTalk (I know
> but it works ok in our town), we then get penalised by Plusnet for moving
> (they want near on £100) even though the fault was there`s..
>
> The fault with the router was it wasn`t syncing, I tried another router,
> microfilters etc
>
>
> Where does she stand? Surely as the service was being supplied (over 2
> weeks) that was a good enough reason to move..

I take it she was not on a 12, 18 or 24 month term contract but was on a
monthly agreement? If she was on a 12 month contract and you pulled her out
at the 8th month then they could demand payment for the remaining contract
period. 4 months = approx £60

Gio

"MeGgAhUrTz" <(E-Mail Removed)> wrote in message
news:47a75c2d$0$18553$(E-Mail Removed)2day .nl...
>
> "Gaz" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Tell the to go and fuck themselves. They have no legal means to enforce
>> the debt without going to court, explain it to the judge.
>>
>> Gaz
>>
>
> Hi Gaz,
>
> I am willing to let it go all the way to Court to be honest but just a bit
> of stress my mother doens`t need at the moment..
>
> Nicely put by the way :0)

Well you should have thought about that first. Read all the terms and
conditions closely, complain to the right people and don't go changing
suppliers for someone else.
I think you should just give your mother the money being asked for and learn
a lesson from it.

Gio wrote:
> "MeGgAhUrTz" <(E-Mail Removed)> wrote in message
> news:47a7572b$0$26851$(E-Mail Removed)2day .nl...
>> My Mother has been a Plusnet Subscriber for a number of years, I
>> upgraded her account to a broadband package at £14.99 a month, all
>> was going well until 14th January (8 months on Broadband)..
>>
>> I rang Plusnet on the 16th January, I got told to check all the
>> filters etc which I did and also bypassed all internal wiring and
>> bypassed the master socket, still no joy after several emails she is
>> still without service.
>>
>> Plusnet were blaming her Telephone provider, they checked the line
>> and confirmed there was no fault, Plusnet were insisting there was
>> and Postoffice who has the WLR wanted to chareg her £125 for an
>> engineer to come and check the line as their initial checks were
>> fine. I decided this had gone on long enough and moved her to TalkTalk (I
>> know but it works ok in our town), we then get penalised by Plusnet
>> for moving (they want near on £100) even though the fault was
>> there`s.. The fault with the router was it wasn`t syncing, I tried
>> another
>> router, microfilters etc
>>
>>
>> Where does she stand? Surely as the service was being supplied (over
>> 2 weeks) that was a good enough reason to move..
>
> I take it she was not on a 12, 18 or 24 month term contract but was
> on a monthly agreement? If she was on a 12 month contract and you
> pulled her out at the 8th month then they could demand payment for
> the remaining contract period. 4 months = approx £60
>
> Gio

I think you might find it was them in breach of contract first, not him. He
contacted them mulitple times and waited fourteen days before cancelling the
contract. Sounds entirely reasonable to me, for him to have being supersafe,
a recorded letter informing them of his intention to quit the contract first
though.

A question to the OP though, did you inform plusnet you where cancelling the
contract?

Gaz

Pete Smith wrote:
> "MeGgAhUrTz" <(E-Mail Removed)> wrote in message
> news:47a75c2d$0$18553$(E-Mail Removed)2day .nl...
>>
>> "Gaz" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Tell the to go and fuck themselves. They have no legal means to
>>> enforce the debt without going to court, explain it to the judge.
>>>
>>> Gaz
>>>
>>
>> Hi Gaz,
>>
>> I am willing to let it go all the way to Court to be honest but just
>> a bit of stress my mother doens`t need at the moment..
>>
>> Nicely put by the way :0)
>
> Well you should have thought about that first. Read all the terms and
> conditions closely, complain to the right people and don't go changing
> suppliers for someone else.
> I think you should just give your mother the money being asked for
> and learn a lesson from it.

Erm, not quite. If you agreed to a twelve month contract with, say a
cleaner, and the agreement was that she would come round to your house every
week to do the cleaning, but stopped coming round after about three months,
you wouldnt expect her to still bill you for the remainder of the twelve
months???

Gaz

MeGgAhUrTz wrote:
> My Mother has been a Plusnet Subscriber for a number of years, I
> upgraded her account to a broadband package at £14.99 a month, all
> was going well until 14th January (8 months on Broadband)..
>
> I rang Plusnet on the 16th January, I got told to check all the
> filters etc which I did and also bypassed all internal wiring and
> bypassed the master socket, still no joy after several emails she is
> still without service.
> Plusnet were blaming her Telephone provider, they checked the line and
> confirmed there was no fault, Plusnet were insisting there was and
> Postoffice who has the WLR wanted to chareg her £125 for an engineer
> to come and check the line as their initial checks were fine.
>
> I decided this had gone on long enough and moved her to TalkTalk (I
> know but it works ok in our town), we then get penalised by Plusnet
> for moving (they want near on £100) even though the fault was
> there`s..
> The fault with the router was it wasn`t syncing, I tried another
> router, microfilters etc
>
>
> Where does she stand? Surely as the service was being supplied (over 2
> weeks) that was a good enough reason to move..

From what you say it would seem that the fault was almost certainly with the
line provider or the customer equipment. If the line will not sync then the
connection has not got as far as Plusnet's equipment. If so then there was
no valid reason to cancel the Plusnet contract and they can quite reasonably
expect to be paid the cancellation fee. Quite how just changing to TalkTalk
is supposed to help is difficult to understand.

Peter Crosland

"Gaz" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> A question to the OP though, did you inform plusnet you where cancelling
> the contract?
>
> Gaz
>

Hi Gaz,

I have pages upon pages of support questions back and forth, basically after
10 days I stated that as my mother wasn`t getting what she paid for we would
be moving her to another supplier who could provide the service, they were
blaming The Post Office saying the line was faulty but the line worked fine,
then they tried saying it was internal wiring etc which it wasn`t as i
bypassed the master socket, changed 3 filters and also tried another router
and still no sync...

So make of that what you will, I basically told them due to the lack of
service being provided that my mother will be moving elsewhere, I think it`s
reasonable especially as they tried passing the buck rather than fixing the
fault..