Plusnet line move woes.

I put a mate on plus net a while ago and all has been fine. Until he
moved house that is. We did the online number move page but for some
reason it kept defaulting back to his original number after the submit
instead of the new number. A phone call to support ensured they had the
correct number. Just as well because it was recording the wrong number!!
Then we find out that the previous occupant of the new number had adsl
on the line and it has not been cancelled. Pillars and posts have not
been visited as many times as BT and PN support. PN say they cannot do
anything until BT remove the old product. BT say it is the ISP's
responsibility and are quite rude. Meanwhile my friend has no adsl he
can use. The bt_test domain works fine. It is my understanding that a
cease of all products should occur when BT transfer a line over to new
owners. This has not happened.
Help! Anybody got any pointers?
--
Pete Devlin
[{//////news03//////at\\\\\secondrow/////co\\\\\uk}]
"And the devil in a black dress watches over"

pete devlin <(E-Mail Removed)> wrote:
> I put a mate on plus net a while ago and all has been fine. Until he
> moved house that is. We did the online number move page but for some
> reason it kept defaulting back to his original number after the submit
> instead of the new number. A phone call to support ensured they had the
> correct number. Just as well because it was recording the wrong number!!
> Then we find out that the previous occupant of the new number had adsl
> on the line and it has not been cancelled. Pillars and posts have not
> been visited as many times as BT and PN support. PN say they cannot do
> anything until BT remove the old product. BT say it is the ISP's
> responsibility and are quite rude. Meanwhile my friend has no adsl he
> can use. The bt_test domain works fine. It is my understanding that a
> cease of all products should occur when BT transfer a line over to new
> owners. This has not happened.
> Help! Anybody got any pointers?

Conjecture.
Report a fault.

ADSL should be cancelled when the bill payer changes.
As it's not been, and it is preventing you from getting a service on
this line (ADSL) it's a fault.

pete devlin <(E-Mail Removed)> wrote in news:
+OW+(E-Mail Removed):

> BT say it is the ISP's
> responsibility and are quite rude

It *is* the ISPs responsibility however it is not necessarily PlusNet's
responsibility. It is the responsibility of the ISP which previously
provisioned ADSL on that line. The only way to really resolve it is to
get BT to tell you who that ISP was (or the previous residents if you
have contact details) and then contact that ISP and get them to sort it
out. If you have contact with the previous residents then that will make
it a whole lot easier.

--
Colin
*Drop DEAD from the email address to reply*

cw wrote:
> pete devlin <(E-Mail Removed)> wrote in news:
> +OW+(E-Mail Removed):
>
>
>>BT say it is the ISP's
>>responsibility and are quite rude
>
>
> It *is* the ISPs responsibility however it is not necessarily PlusNet's
> responsibility. It is the responsibility of the ISP which previously
> provisioned ADSL on that line. The only way to really resolve it is to
> get BT to tell you who that ISP was (or the previous residents if you
> have contact details) and then contact that ISP and get them to sort it
> out. If you have contact with the previous residents then that will make
> it a whole lot easier.
>

Couldn't have put it better myself. If you're really struggling then you
could request the ownership of the bill is moved to somebody else
(spouse/partner etc.) - This would normally instigate a PSTN cease
within a week or two.

Kind Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

In message <42b987c7$0$2067$(E-Mail Removed)>,
PlusNet Support Team <(E-Mail Removed)_> writes
>cw wrote:
>> pete devlin <(E-Mail Removed)> wrote in news:
>> +OW+(E-Mail Removed):
>>
>>>BT say it is the ISP's responsibility and are quite rude
>> It *is* the ISPs responsibility however it is not necessarily
>>PlusNet's responsibility. It is the responsibility of the ISP which
>>previously provisioned ADSL on that line. The only way to really
>>resolve it is to get BT to tell you who that ISP was (or the previous
>>residents if you have contact details) and then contact that ISP and
>>get them to sort it out. If you have contact with the previous
>>residents then that will make it a whole lot easier.
>>
>
>Couldn't have put it better myself. If you're really struggling then
>you could request the ownership of the bill is moved to somebody else
>(spouse/partner etc.) - This would normally instigate a PSTN cease
>within a week or two.
>
Thanks for the replies. BT have now removed the marker on the line. Am I
right in thinking that PN can now just flick a switch a la migrations?
Or is an engineer's visit to the exchange required?
--
Pete Devlin
[{//////news03//////at\\\\\secondrow/////co\\\\\uk}]
"And the devil in a black dress watches over"

On 22 Jun 2005 16:46, PlusNet Support Team wrote:

>you could request the ownership of the bill is moved to somebody else

from the original post:

"Then we find out that the previous occupant of the new number had
adsl on the line and it has not been cancelled."

pete devlin wrote:
> In message <42b987c7$0$2067$(E-Mail Removed)>,
> PlusNet Support Team <(E-Mail Removed)_> writes
> Thanks for the replies. BT have now removed the marker on the line. Am I
> right in thinking that PN can now just flick a switch a la migrations?
> Or is an engineer's visit to the exchange required?

If you haven't done already, give our support centre a call to let them
know.

Kind Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----