Plusnet Home surf upgrtade costs?

Hi,
I have the above Homesurf package which is now no longer available.
I am interested in upgrading but cant fathom the option that would suit me.
The web site seems less than clear to me
Anybody able to advise on what additional costs are incurred moving to a 1
mb + 2gb connection?
In view of the poor present circumstances is this really value for money
over my existing connection and would the upgrade allow p2p etc? tia.
Stuart.

On Thu, 10 Jun 2004 23:33:39 +0100, SRT wrote:

> Hi,
> I have the above Homesurf package which is now no longer available.
> I am interested in upgrading but cant fathom the option that would suit me.
> The web site seems less than clear to me
> Anybody able to advise on what additional costs are incurred moving to a 1
> mb + 2gb connection?
> In view of the poor present circumstances is this really value for money
> over my existing connection and would the upgrade allow p2p etc? tia.
> Stuart.

Upgrade options are here:

http://www.plus.net/support/adsl/upgrade_guide.shtml#q7

For future reference the help index is here:

http://www.plus.net/support/support_index.shtml

Prices are pretty competitive. The recent problems are unfortunate and stem
from problems with an upgrade in December. This had to be postponed. When
it went ahead in February there were problems and the upgrade was reversed.
Now they are behind schedule and struggling to get all their planned
upgrades in place in the time frame they intended. When the upgrades are
complete the service should be pretty good the upgrades that are being
currently underway are:

1. New newsserver. 900GB to 1TB feed per day. The readers still have
problems.

2. New webmail. Running on it's own servers separate from the portal. Still
being beta tested. Once running webmail and the portal will be faster.

3. New storage platform. They are moving accounts across to a new storage
platform that should increase speed for email access and other account
features. They started this on Monday.

As for the problem yesterday, this seemed to be an unforseen situation. A
router partially failed but not completely. If it had failed back-up
systems would have taken over. It didn't fail completely but kept limping
along so the back-up system didn't kick-in. The problems they are having
today is that the stoarge platform and webmail system are struggling to
catch up with the back log of email from the outage yesterday. As these are
things they are upgrading there isn't much else they can do apart from make
sure their back-ups pickup the router problem if it ever happens again.
It's a growing ISP, they can't predict everything. The time criticise is if
they make the same mistake twice. So far they've made plenty of mistakes
but don't apear to be repeating them.
(I'll just add that I've seen no delays using the beta news server today.)

F.

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On Thu, 10 Jun 2004 23:33:39 +0100, "SRT" <(E-Mail Removed)> wrote:

>Hi,
>I have the above Homesurf package which is now no longer available.
>I am interested in upgrading but cant fathom the option that would suit me.
>The web site seems less than clear to me
>Anybody able to advise on what additional costs are incurred moving to a 1
>mb + 2gb connection?
>In view of the poor present circumstances is this really value for money
>over my existing connection and would the upgrade allow p2p etc? tia.
>Stuart.
>

hi there,

To move from Home Surf to a 1 or 2 Mb product will cost you
GBP41.13/GBP52.88 to move to an annual or monthly contract
respectively.

kiond regards

Luke
--
| Luke Horwath Broadband Solutions
| Comms team for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----+

> Anybody able to advise on what additional costs are incurred moving to a
> 1 mb + 2gb connection?
> In view of the poor present circumstances is this really value for money
> over my existing connection and would the upgrade allow p2p etc?

It would allow p2p, but you'd have to be very careful using p2p software
with a capped account. If you forget to close it one night, it can run up a
few GB without you even realising it.

> It would allow p2p, but you'd have to be very careful using p2p software
> with a capped account. If you forget to close it one night, it can run up
a
> few GB without you even realising it.

Thanks for the advice folks.
I am thinking that I will stay put for the time being- - still checking the
"bandwidth used" gizzmo on my plusnet settings. Ive not been able to use p2p
as yet and its frustrating my daughter who would likeley download gawd knows
what
Stuart.