PlusNet Easystart

I took out PlusNet's 512K (uncapped) service in January 2003 and including
the (12 months spread) cost of the modem the monthly fee has been £24.99.

The information on PlusNet's website at the time stated that after 1 year
the monthly fee would reduce to £18.99 (or therabouts; I can't remember the
exact figure - because the connection and modem cost would be paid for).

They now say this isn't the case and don't appear to know of that offer.

Does anyone else (especially who took out their service in January 2003!)
remember this?

P.S. According to them then I must have had free connection and a free modem
as the price??

Franklin P Patchey wrote:

> Does anyone else (especially who took out their service in January 2003!)
> remember this?

Does http://waybackmachine.org have a copy of their pages from the time
you signed up?

In article <41b2fb4c$0$50879$(E-Mail Removed)>,
(E-Mail Removed), a.k.a Franklin P Patchey says...

> I took out PlusNet's 512K (uncapped) service in January 2003 and including
> the (12 months spread) cost of the modem the monthly fee has been £24.99.
>
> The information on PlusNet's website at the time stated that after 1 year
> the monthly fee would reduce to £18.99 (or therabouts; I can't rememberthe
> exact figure - because the connection and modem cost would be paid for).
>
> They now say this isn't the case and don't appear to know of that offer.
>
> Does anyone else (especially who took out their service in January 2003!)
> remember this?
>
> P.S. According to them then I must have had free connection and a free modem
> as the price??

Do you mean January 2004, otherwise you appear to be chasing something
up which is almost 2 years old?

However, as I recall, the 24.99 offer was for a modem and activation
being included in the overall monthly cost spread over 12 months,
thereafter it would drop to a 'normal' 21.99 per month package.

Seeing as this package is no longer available, you may have spoken to,
or communicated with, a new operative who was not aware of its original
existence and is 'confused' over pricing.

I'd post to Plusnet's internal group for more verification.

"Tx2" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) t...
In article <41b2fb4c$0$50879$(E-Mail Removed)>,
(E-Mail Removed), a.k.a Franklin P Patchey says...

> I took out PlusNet's 512K (uncapped) service in January 2003 and including
> the (12 months spread) cost of the modem the monthly fee has been £24.99.
>
> The information on PlusNet's website at the time stated that after 1 year
> the monthly fee would reduce to £18.99 (or therabouts; I can't remember
> the
> exact figure - because the connection and modem cost would be paid for).
>
> They now say this isn't the case and don't appear to know of that offer.
>
> Does anyone else (especially who took out their service in January 2003!)
> remember this?
>
> P.S. According to them then I must have had free connection and a free
> modem
> as the price??

Do you mean January 2004, otherwise you appear to be chasing something
up which is almost 2 years old?

However, as I recall, the 24.99 offer was for a modem and activation
being included in the overall monthly cost spread over 12 months,
thereafter it would drop to a 'normal' 21.99 per month package.

Seeing as this package is no longer available, you may have spoken to,
or communicated with, a new operative who was not aware of its original
existence and is 'confused' over pricing.

I'd post to Plusnet's internal group for more verification.


<Yes, I think Tx2 is right.......Sorry I did mean January 2004>

Shouldn't they still honour the £21.99 original deal?

On Sun, 5 Dec 2004 in uk.telecom.broadband, "Franklin P Patchey" wrote:

>I took out PlusNet's 512K (uncapped) service in January 2003 and including
>the (12 months spread) cost of the modem the monthly fee has been £24.99.

I asked this question on 01/01/04 in plusnet.service.customer-feedback

> After the initial 12 months, can one change this to the cheaper
> (21.99) ADSL Home account without any charge for the change, or
> is the change to the lower price automatic, please ? Peter M.

The following was posted by "cUnDaLl]" <Mark@{no spam}mrcundall.co.uk>

No charges to downgrade though you must request it...

cUnDaLl]




--
PlusNet <http://tinyurl.com/24ymz> - I recommend them and save some cash.

My other ISP is UK Free Software Network <www.ukfsn.org>
UKFSN passes all profits to Free Software projects in the UK.

In article <41b30dc3$0$29755$(E-Mail Removed)>,
(E-Mail Removed), a.k.a Dave Boomhauer says...


> Shouldn't they still honour the £21.99 original deal?

No, I believe your contract was for 12 months after which time you could
regrade. At that time, the equivalent package would have been one of the
"Home" packages. This has since changed.

You can regrade to whichever package you want AFAIA, but there may be
costs involved if it is a regrade which involves BT (i.e. speed
increase)

On Sun, 5 Dec 2004 12:13:01 -0000, Franklin P Patchey
<(E-Mail Removed)> wrote:

> I took out PlusNet's 512K (uncapped) service in January 2003 and
> including
> the (12 months spread) cost of the modem the monthly fee has been £24.99.
>
> The information on PlusNet's website at the time stated that after 1 year
> the monthly fee would reduce to £18.99 (or therabouts; I can't remember
> the
> exact figure - because the connection and modem cost would be paid for).
>
> They now say this isn't the case and don't appear to know of that offer.
>
> Does anyone else (especially who took out their service in January 2003!)
> remember this?
>
> P.S. According to them then I must have had free connection and a free
> modem
> as the price??
>
>

Hi,

The EasyStart account was a special offer that included free activation
and a free USB modem. There wasn't (and still isn't) an automatic
downgrade to any other account, in part because we wouldn't know which
account you'd want to switch to as you might have lost features on the
account you wanted, e.g. EasyStart to to the old ADSL Home would have lost
the include spam and antivirus package while the Home Surf account would
also lose P2P and Binary newsgroups and some webspace, CGI and FrontPage.
The Home Surf account at £18.99 that you quote is no longer available, but
instead you could pick one of the new Lite or Premier accounts. In some
cases there is a regrade fee to make the change. For example, £14.99 to
move to Home 1Mbps Premier at £29.99 per month.

With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

"Franklin P Patchey" <(E-Mail Removed)> wrote in message
news:41b2fb4c$0$50879$(E-Mail Removed)...
> I took out PlusNet's 512K (uncapped) service in January 2003 and
including
> the (12 months spread) cost of the modem the monthly fee has been £24.99.
>
> The information on PlusNet's website at the time stated that after 1 year
> the monthly fee would reduce to £18.99 (or therabouts; I can't remember
the
> exact figure - because the connection and modem cost would be paid for).
>
> They now say this isn't the case and don't appear to know of that offer.
>
> Does anyone else (especially who took out their service in January 2003!)
> remember this?
>
> P.S. According to them then I must have had free connection and a free
modem
> as the price??

I certainly remember it, was basically a package where you paid the
connection fee a bit at the time over the 12 months, rather then paying the
58.75 (or whatever it was) all up front as a large lump sum.
What are they charging you now???? The price should have reduced from 24.99
cos even their premier package is less then that now.
Also as the contract you agreed to was for a UNLIMITED connection dont let
the buggers get away with shifting you about on different pipes if you are
a heavy user, cos they have no right to do that unless you agree to it.
The contract you signed is a ongoing contract, not a contract that is
renewed each year.

"Dave" <(E-Mail Removed)> wrote in message
news:covho5$qpf$(E-Mail Removed)...
>
> "Franklin P Patchey" <(E-Mail Removed)> wrote in message
> news:41b2fb4c$0$50879$(E-Mail Removed)...
>> I took out PlusNet's 512K (uncapped) service in January 2003 and
> including
>> the (12 months spread) cost of the modem the monthly fee has been £24.99.
>>
>> The information on PlusNet's website at the time stated that after 1 year
>> the monthly fee would reduce to £18.99 (or therabouts; I can't remember
> the
>> exact figure - because the connection and modem cost would be paid for).
>>
>> They now say this isn't the case and don't appear to know of that offer.
>>
>> Does anyone else (especially who took out their service in January 2003!)
>> remember this?
>>
>> P.S. According to them then I must have had free connection and a free
> modem
>> as the price??
>
> I certainly remember it, was basically a package where you paid the
> connection fee a bit at the time over the 12 months, rather then paying
> the
> 58.75 (or whatever it was) all up front as a large lump sum.
> What are they charging you now???? The price should have reduced from
> 24.99
> cos even their premier package is less then that now.
> Also as the contract you agreed to was for a UNLIMITED connection dont let
> the buggers get away with shifting you about on different pipes if you are
> a heavy user, cos they have no right to do that unless you agree to it.
> The contract you signed is a ongoing contract, not a contract that is
> renewed each year.
>
>

YEAH THIS WAS IT,

I'm not a heavy user, although prefer to have the uncapped option.

What I don't understand is how a company can state one option is available
(to hook new customers) and then after the 12 month period proclaim it no
longer applies, isn't that false advertising and claiming business through
falsities?

1) I HAVE PAID FOR THE MODEM AND ACTIVATION - PLUSNET HAVE NOT GIVEN ME THAT
FREE. THAT UIS WHY MY INITIAL 12 MONTHS IS DEARER (OR SO I THOUGHT)....

2) I WAS TOLD THAT AFTER 12 MONTHS (AND AFTER PAYING THE SPREAD COST OF
ACTIVATION AND MODEM) I COULD GO ONTO ANOTHER SERVICE (WHATEVER THEY CALL
IT) AND IT WOULD PROVIDE THE SAME BENEFITS AS WHAT I WAS ORIGINALLY PUT ON
(ON NOW), BUT FOR £18.99.

If I was making it up and towing the line I would not shout so much, but it
appears a certain amount of duping has occurred here - unless PlusNet can
tell me otherwise......

I would like to go onto PlusNet's 1Mb service and considering the above feel
it should be less that the "Premier" option listed on their website.......

AM I BEING UNREASONABLE?

On Sun, 5 Dec 2004 12:13:01 -0000, "Franklin P Patchey"
<(E-Mail Removed)> wrote:

>I took out PlusNet's 512K (uncapped) service in January 2003 and including
>the (12 months spread) cost of the modem the monthly fee has been £24.99.
>
>The information on PlusNet's website at the time stated that after 1 year
>the monthly fee would reduce to £18.99 (or therabouts; I can't remember the
>exact figure - because the connection and modem cost would be paid for).
>
>They now say this isn't the case and don't appear to know of that offer.
>
>Does anyone else (especially who took out their service in January 2003!)
>remember this?
>
>P.S. According to them then I must have had free connection and a free modem
>as the price??
>
I had the £24.99 package. I took it out in November 2003.

Although it was for 12 months there was nothing in the arrangement I
made which caused it to automatically change to the lower rate ie
equivalent to the charge of £18.99 made if you didn't have their modem
and paid for connection charge. My understanding was that if I took no
action I would continue to pay £24.99.

When the end of the 12 months approached I e-mailed to find out what
the comparable service was at present and was told the charge would be
£21.99 per month.

There may well have been alterations to this package between Jan2003
and the time I started but as I say there was nothing in the wording
in November that matched your expectations.

KM