Plusnet drop in speed?

Hi,
I have the 1 mb service and for some reason the speed test at Plusnet site
shows "635.1 kbps" !!!
This is way below what it was. Are there any faults that would cause this?
tia.
Stuart.

SRT wrote:

> I have the 1 mb service and for some reason the speed test at Plusnet site
> shows "635.1 kbps" !!!
> This is way below what it was. Are there any faults that would cause this?

Let me try mine ....

PlusNet Speed Test
Your current speed is:
954.00kbps
Which means you can download at 119.25 KB/sec. from our servers.

So no problem here, perhaps you've hit one of their "full pipes" due to
BT not balancing connections evenly? Disconnect, wait a minute or two
and re-connect to see if you get a different one ...

On Sun, 17 Oct 2004 21:01:22 +0100, SRT <(E-Mail Removed)> wrote:

> Hi,
> I have the 1 mb service and for some reason the speed test at Plusnet
> site
> shows "635.1 kbps" !!!
> This is way below what it was. Are there any faults that would cause
> this?
> tia.
> Stuart.
>
>

Hi Stuart,

There have been a few issues due to the way BT load balance our central
pipes, you can read the information at

http://bbs.adslguide.org.uk/showthre...b=5&o=0&fpart=

If you disconnect and reconnect if you were on a busy pipe you should get
moved to a quieter one and see the speed improve.

If you don't there's a few things I'd recommend trying. First take a look
at http://cgi.support.plus.com some of the information there may help and
also try BT Speedtester, details of which are at

http://usertools.plus.net/tutorials/id/27

If that shows slow speeds too then raise us a ticket with all the results
and we can take a look into it for you.

With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

On Mon, 18 Oct 2004 08:39:51 +0100, PlusNet Support Team
<(E-Mail Removed)> wrote:

>On Sun, 17 Oct 2004 21:01:22 +0100, SRT <(E-Mail Removed)> wrote:
>
>> Hi,
>> I have the 1 mb service and for some reason the speed test at Plusnet
>> site
>> shows "635.1 kbps" !!!
>> This is way below what it was. Are there any faults that would cause
>> this?
>> tia.
>> Stuart.
>>
>>
>
>Hi Stuart,
>
>There have been a few issues due to the way BT load balance our central
>pipes, you can read the information at
>
>http://bbs.adslguide.org.uk/showthre...b=5&o=0&fpart=
>
>If you disconnect and reconnect if you were on a busy pipe you should get
>moved to a quieter one and see the speed improve.
>
>If you don't there's a few things I'd recommend trying. First take a look
>at http://cgi.support.plus.com some of the information there may help and
>also try BT Speedtester, details of which are at
>
>http://usertools.plus.net/tutorials/id/27
>
>If that shows slow speeds too then raise us a ticket with all the results
>and we can take a look into it for you.
>
>With Regards,
>
>Dave,

How come we have to read about this on adslguide.org.uk - did you not
post anything on plusnet.service.status?

First take a look
> at http://cgi.support.plus.com some of the information there may help and
> also try BT Speedtester, details of which are at

That'd be the one that says

would regard the speed ranges shown below as normal service:
For 250kbps End Users speeds between 50 - 250kbps.
For 500kbps End Users speeds between 100 - 500kbps.
For 1000kbps End Users speeds between 200 - 1000kbps.
For 2000kbps End Users speeds between 400 - 2000kbps.


Got to laugh.

On Mon, 18 Oct 2004 09:27:06 +0100, Robin Grayson <(E-Mail Removed)> wrote:

> On Mon, 18 Oct 2004 08:39:51 +0100, PlusNet Support Team
> <(E-Mail Removed)> wrote:
>
>> On Sun, 17 Oct 2004 21:01:22 +0100, SRT <(E-Mail Removed)> wrote:
>>
>>> Hi,
>>> I have the 1 mb service and for some reason the speed test at Plusnet
>>> site
>>> shows "635.1 kbps" !!!
>>> This is way below what it was. Are there any faults that would cause
>>> this?
>>> tia.
>>> Stuart.
>>>
>>>
>>
>> Hi Stuart,
>>
>> There have been a few issues due to the way BT load balance our central
>> pipes, you can read the information at
>>
>> http://bbs.adslguide.org.uk/showthre...b=5&o=0&fpart=
>>
>> If you disconnect and reconnect if you were on a busy pipe you should
>> get
>> moved to a quieter one and see the speed improve.
>>
>> If you don't there's a few things I'd recommend trying. First take a
>> look
>> at http://cgi.support.plus.com some of the information there may help
>> and
>> also try BT Speedtester, details of which are at
>>
>> http://usertools.plus.net/tutorials/id/27
>>
>> If that shows slow speeds too then raise us a ticket with all the
>> results
>> and we can take a look into it for you.
>>
>> With Regards,
>>
>> Dave,
>
> How come we have to read about this on adslguide.org.uk - did you not
> post anything on plusnet.service.status?
>

Hi

We did indeed, there was a post made by Luke on 1/10/04 entitled "Service
Status: Update on recent ADSL Speed and Latency Issues". The post on
ADSLGuide was written by one of our customers and covers all the issues
and is nice and easy to find.

With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

On Mon, 18 Oct 2004 09:46:55 +0100, Josey <(E-Mail Removed)> wrote:

> First take a look
>> at http://cgi.support.plus.com some of the information there may help
>> and
>> also try BT Speedtester, details of which are at
>
> That'd be the one that says
>
> would regard the speed ranges shown below as normal service:
> For 250kbps End Users speeds between 50 - 250kbps.
> For 500kbps End Users speeds between 100 - 500kbps.
> For 1000kbps End Users speeds between 200 - 1000kbps.
> For 2000kbps End Users speeds between 400 - 2000kbps.
>
>
> Got to laugh.
>
>

Hi,

Those are speeds that BT Wholesale deem to be acceptable/normal for each
speed service and are the same for each and every ISP.

With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

"PlusNet Support Team" <(E-Mail Removed)> wrote in message
news(E-Mail Removed)...
> On Mon, 18 Oct 2004 09:46:55 +0100, Josey <(E-Mail Removed)> wrote:
>
>> First take a look
>>> at http://cgi.support.plus.com some of the information there may help
>>> and
>>> also try BT Speedtester, details of which are at
>>
>> That'd be the one that says
>>
>> would regard the speed ranges shown below as normal service:
>> For 250kbps End Users speeds between 50 - 250kbps.
>> For 500kbps End Users speeds between 100 - 500kbps.
>> For 1000kbps End Users speeds between 200 - 1000kbps.
>> For 2000kbps End Users speeds between 400 - 2000kbps.
>>
>>
>> Got to laugh.
>>
>>
>
> Hi,
>
> Those are speeds that BT Wholesale deem to be acceptable/normal for each
> speed service and are the same for each and every ISP.

Oh sure, it's them I'm laughing at, not you ;-)

The OP is clearly going to be happy as long as he gets above 200kbps on his
1 meg ADSL.

Jc.

On Mon, 18 Oct 2004 10:17:28 +0100, PlusNet Support Team
<(E-Mail Removed)> wrote:
>
>Hi
>
>We did indeed, there was a post made by Luke on 1/10/04 entitled "Service
>Status: Update on recent ADSL Speed and Latency Issues". The post on
>ADSLGuide was written by one of our customers and covers all the issues
>and is nice and easy to find.
>
>With Regards,
>
>Dave,

In that case, my appologies, I must have missed the post

Thanks,
Robin

Josey wrote:

> Oh sure, it's them I'm laughing at, not you ;-)
>
> The OP is clearly going to be happy as long as he gets above 200kbps on his
> 1 meg ADSL.


It is certainly something I think even BT accept is not really practical
and there are plenty of cases of them dealing successfully with speed
issues which never reached these lows.

Regards,

Ian


--
|Ian Wild Broadband Solutions for
|Customer Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----