Are Plusnet delaying mac code requests?

I want to phone them up tomorrow to get mine.Its time to leave :-)
Are they using delay tatics?
As i was just reading this

http://bbs.adslguide.org.uk/showthre...anded&sb=5&o=0

On Sun, 20 Feb 2005 19:19:50 +0000, Burny® <unknown> wrote:

> I want to phone them up tomorrow to get mine.Its time to leave :-)
> Are they using delay tatics?
> As i was just reading this
>
> http://bbs.adslguide.org.uk/showthre...anded&sb=5&o=0

Hi,

No we aren't. All requests for Mac keys are treated the same as
cancellations and are processed by our retention team. They will contact
customers to find out why they wish to cancel/migrate so that we can use
the feedback to improve the service for other customers or to see if there
is something we can do to stop the cancellation.


With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

In article <(E-Mail Removed)>,
(E-Mail Removed), a.k.a PlusNet Support Team says...


> No we aren't. All requests for Mac keys are treated the same as
> cancellations and are processed by our retention team. They will contact
> customers to find out why they wish to cancel/migrate so that we can use
> the feedback to improve the service for other customers or to see if there
> is something we can do to stop the cancellation.

So, If I raise a ticket explicitly asking you do not contact me prior to
raising a MAC, i can have it in a few minutes can I?

On Sun, 20 Feb 2005 20:44:14 -0000, "PlusNet Support Team"
<(E-Mail Removed)> wrote:

>On Sun, 20 Feb 2005 19:19:50 +0000, Burny® <unknown> wrote:
>
>> I want to phone them up tomorrow to get mine.Its time to leave :-)
>> Are they using delay tatics?
>> As i was just reading this
>>
>> http://bbs.adslguide.org.uk/showthre...anded&sb=5&o=0
>
>Hi,
>
>No we aren't. All requests for Mac keys are treated the same as
>cancellations and are processed by our retention team. They will contact
>customers to find out why they wish to cancel/migrate so that we can use
>the feedback to improve the service for other customers or to see if there
>is something we can do to stop the cancellation.
>
>
>With Regards,
>
>Dave,

Theres nothing plusnet can do to stop my cancellation ...I just want
my mac key ...Clara.net gave it to me in minutes ...why cant plus.net
do the same?

On Sun, 20 Feb 2005 at 21:39:19, Burny® (Burny® <?@?.?.invalid>) wrote:
>Theres nothing plusnet can do to stop my cancellation ...I just want
>my mac key ...Clara.net gave it to me in minutes ...why cant plus.net
>do the same?
>
It will be interesting to see the "customer service" rating on the
ADSLGuide "compare" page then won't it ?
--
Mike
Please post replies to newsgroup to benefit others
Replace dead spam with ntl world to reply by email

>
> Theres nothing plusnet can do to stop my cancellation ...I just want
> my mac key ...Clara.net gave it to me in minutes ...why cant plus.net
> do the same?
>

Not everyone can issue mac codes so it could depend who is on duty at
the time and what the queue is - if there are lots of requests (which
given recent changes is likely) it could be delayed. Really should have
it in a few days maximum though.

On Sun, 20 Feb 2005 21:46:33 +0000, Mike NG <(E-Mail Removed)>
wrote:

>On Sun, 20 Feb 2005 at 21:39:19, Burny® (Burny® <?@?.?.invalid>) wrote:
>>Theres nothing plusnet can do to stop my cancellation ...I just want
>>my mac key ...Clara.net gave it to me in minutes ...why cant plus.net
>>do the same?
> >
>It will be interesting to see the "customer service" rating on the
>ADSLGuide "compare" page then won't it ?

I suppose but Plusnet can do no wrong in some peoples minds ...It
seems like a religion to them...I just want to be excommunicated from
them ;-)

"Tx2" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) t...
> In article <(E-Mail Removed)>,
> (E-Mail Removed), a.k.a PlusNet Support Team says...
>
>
> > No we aren't. All requests for Mac keys are treated the same as
> > cancellations and are processed by our retention team. They will
contact
> > customers to find out why they wish to cancel/migrate so that we can
use
> > the feedback to improve the service for other customers or to see if
there
> > is something we can do to stop the cancellation.
>
> So, If I raise a ticket explicitly asking you do not contact me prior to
> raising a MAC, i can have it in a few minutes can I?

Thats how it should work, but some ISPs (PN included from the above) seem
to want to talk to you first to perhaps talk you out of moving.
I dunno why they bother to do this, they say its see they can improve the
service in future, but lets face it with any ISP that you want to leave
there is gonna be a reason why you want to leave and IMO you aint gonna
give a stuff about how much they improve or dont improve once you have
left. To me it just seems like a last minute bit of desperation not to
lose a paying customer.

"Mike NG" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Sun, 20 Feb 2005 at 21:39:19, Burny® (Burny® <?@?.?.invalid>) wrote:
> >Theres nothing plusnet can do to stop my cancellation ...I just want
> >my mac key ...Clara.net gave it to me in minutes ...why cant plus.net
> >do the same?
> >
> It will be interesting to see the "customer service" rating on the
> ADSLGuide "compare" page then won't it ?

Indeed it will, also i not from adsl guide that they were not in the last
top 10 for speed. Perhaps people are finally wising up.

"String" <(E-Mail Removed)> wrote in message
news:42191268$0$37868$(E-Mail Removed)...
>
> >
> > Theres nothing plusnet can do to stop my cancellation ...I just want
> > my mac key ...Clara.net gave it to me in minutes ...why cant plus.net
> > do the same?
> >
>
> Not everyone can issue mac codes so it could depend who is on duty at
> the time and what the queue is - if there are lots of requests (which
> given recent changes is likely) it could be delayed. Really should have
> it in a few days maximum though.

If they cant provide the details that you need to leave at the time you
want them, then they shouldnt continue to charge you once you have put in
the request.