Plusnet.con

Hi,

Received my Plusnet equipment today and my line is active. One major problem
thought...when i placed my order I asked if I could use my existing wireless
router which I had used with NTL and I was told that this would not be a
problem.

Well guess what? The Binatone 500 crap they have sent me does not support
this, so I cannot get the internet connection to my 2 other PC's without
having 1 switched on all the time!!

The rep I spoke to on the phone sounded like a student and was twisting my
words and saying that it can be used but I will have to keep a PC switched
on all the time.

I said this was not good enough as I was deffo told that it would work. He
said that i could use there routher but I would have to pay an extra £77 to
get it and he didn't mention it being wireless!!!

I told him that I have folked out a lot of money for my wireless equipment
and there is no way I am replacing it so I would like to cancel my account
and he said I could but i would not be refunded my £127 i paid to join!!! He
said i may get back the cost of the modem about £44.

So as you may guess I hung up the phone as I was about to explode...I knew
this offer was too good to be true!!

Any ideas anyone...and don't tell me to buy any new equipment as it has just
cost me £127 to join the bloody service. I choose not to have a 12 month
contract.

"Gareth :-) voom" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi,
>
> Received my Plusnet equipment today and my line is active. One major
problem
> thought...when i placed my order I asked if I could use my existing
wireless
> router which I had used with NTL and I was told that this would not be a
> problem.
>
> Well guess what? The Binatone 500 crap they have sent me does not support
> this, so I cannot get the internet connection to my 2 other PC's without
> having 1 switched on all the time!!
>
> The rep I spoke to on the phone sounded like a student and was twisting my
> words and saying that it can be used but I will have to keep a PC switched
> on all the time.
>
> I said this was not good enough as I was deffo told that it would work. He
> said that i could use there routher but I would have to pay an extra £77
to
> get it and he didn't mention it being wireless!!!
>
> I told him that I have folked out a lot of money for my wireless equipment
> and there is no way I am replacing it so I would like to cancel my account
> and he said I could but i would not be refunded my £127 i paid to join!!!
He
> said i may get back the cost of the modem about £44.
>
> So as you may guess I hung up the phone as I was about to explode...I knew
> this offer was too good to be true!!
>
> Any ideas anyone...and don't tell me to buy any new equipment as it has
just
> cost me £127 to join the bloody service. I choose not to have a 12 month
> contract.
>
>
Plusnet works fine with wireless. My partner uses a DrayTek wireless router
and has the laptop, his xbox, my xbox and a audiotron hooked up no problem.

--
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On Tue, 11 May 2004 15:38:58 +0100 and in article <10a1pc2ctl71f98
@news20.forteinc.com>, Gareth :-) voom said...
: The rep I spoke to on the phone sounded like a student

Erm, please do tell, what exactly DOES a student sound like? Rather
brighter and eloquent than you, if the lot here at my uni are anything
to go by.

--
chris

like the idiot students i used to work with at a big call centre in
Manchester. I know how these call centres work and I know that the person i
was talking too was there to make a few extra pounds and was not interested
in my call at all.

"chris" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ...
> On Tue, 11 May 2004 15:38:58 +0100 and in article <10a1pc2ctl71f98
> @news20.forteinc.com>, Gareth :-) voom said...
> : The rep I spoke to on the phone sounded like a student
>
> Erm, please do tell, what exactly DOES a student sound like? Rather
> brighter and eloquent than you, if the lot here at my uni are anything
> to go by.
>
> --
> chris

"Gareth :-) voom" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi,
>
> Received my Plusnet equipment today and my line is active. One major
problem
> thought...when i placed my order I asked if I could use my existing
wireless
> router which I had used with NTL and I was told that this would not be a
> problem.
>

So you figure that a ADSL USB Modem will work with wireless Ethernet Router?

> Well guess what? The Binatone 500 crap they have sent me does not support
> this, so I cannot get the internet connection to my 2 other PC's without
> having 1 switched on all the time!!
>

Well that makes sense, USB won`t connect with Ethernet now will it!!

> The rep I spoke to on the phone sounded like a student and was twisting my
> words and saying that it can be used but I will have to keep a PC switched
> on all the time.
>

Did you not do your homework and lookup the make of modem they were
offering??

<Snip> Load of shite...

It`s obvious you need an ADSL Ethernet modem.

"Gareth :-) voom" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> like the idiot students i used to work with at a big call centre in
> Manchester. I know how these call centres work and I know that the person
i
> was talking too was there to make a few extra pounds and was not
interested
> in my call at all.

So why did you Take his word it worked? Surely if this *Student* is an Idiot
you would of used your better judgement?

You have misread it...the first man I spoke too sounded like he knew what he
was talking about but the lad I spoke to today didn't seem interested at
all.

"Meggahurtz" <(E-Mail Removed)> wrote in message
news:c2193$40a0ee23$5164dee4$(E-Mail Removed)-service-com...
>
> "Gareth :-) voom" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > like the idiot students i used to work with at a big call centre in
> > Manchester. I know how these call centres work and I know that the
person
> i
> > was talking too was there to make a few extra pounds and was not
> interested
> > in my call at all.
>
> So why did you Take his word it worked? Surely if this *Student* is an
Idiot
> you would of used your better judgement?
>
>

I didn't know it was usb...i didnt place the order..it wasdone via the
plusnet rep as stated in prevous posts.

"Meggahurtz" <(E-Mail Removed)> wrote in message
news:1ff85$40a0edb4$5164dee4$(E-Mail Removed)-service-com...
>
> "Gareth :-) voom" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > Hi,
> >
> > Received my Plusnet equipment today and my line is active. One major
> problem
> > thought...when i placed my order I asked if I could use my existing
> wireless
> > router which I had used with NTL and I was told that this would not be a
> > problem.
> >
>
> So you figure that a ADSL USB Modem will work with wireless Ethernet
Router?
>
> > Well guess what? The Binatone 500 crap they have sent me does not
support
> > this, so I cannot get the internet connection to my 2 other PC's without
> > having 1 switched on all the time!!
> >
>
> Well that makes sense, USB won`t connect with Ethernet now will it!!
>
> > The rep I spoke to on the phone sounded like a student and was twisting
my
> > words and saying that it can be used but I will have to keep a PC
switched
> > on all the time.
> >
>
> Did you not do your homework and lookup the make of modem they were
> offering??
>
> <Snip> Load of shite...
>
> It`s obvious you need an ADSL Ethernet modem.
>
>

In an earlier contribution to this discussion,
Gareth :-) voom <(E-Mail Removed)> wrote:

> Hi,
>
> Received my Plusnet equipment today and my line is active. One major
> problem thought...when i placed my order I asked if I could use my
> existing wireless router which I had used with NTL and I was told
> that this would not be a problem.
>
> Well guess what? The Binatone 500 crap they have sent me does not
> support this, so I cannot get the internet connection to my 2 other
> PC's without having 1 switched on all the time!!
>
> The rep I spoke to on the phone sounded like a student and was
> twisting my words and saying that it can be used but I will have to
> keep a PC switched on all the time.
>
> I said this was not good enough as I was deffo told that it would
> work. He said that i could use there routher but I would have to pay
> an extra £77 to get it and he didn't mention it being wireless!!!
>
> I told him that I have folked out a lot of money for my wireless
> equipment and there is no way I am replacing it so I would like to
> cancel my account and he said I could but i would not be refunded my
> £127 i paid to join!!! He said i may get back the cost of the modem
> about £44.
>
> So as you may guess I hung up the phone as I was about to explode...I
> knew this offer was too good to be true!!
>
> Any ideas anyone...and don't tell me to buy any new equipment as it
> has just cost me £127 to join the bloody service. I choose not to
> have a 12 month contract.

Well, without getting into who said what to whom when, it seems that you
have come up against a fairly common problem of not understanding the
difference between a broadband router and an ADSL router. An ADSL router has
an ADSL modem built in, and works on an ADSL-enabled telephone line. A BB
router doesn't have a modem, and works on a cable-based broadband service.
AIUI, to make this work in the way you wish, you would need - at very
least - an ADSL modem with an ethernet (as opposed to USB) output - which
you could plug into your existing wireless router.

I assume that your wireless router enables your computers to talk to each
other independently of the internet connection? If so, you *could* use the
Binatone ADSL500 Modem (which, incidentally, Argos sell for 30 quid!) in one
computer, and use ICS - or router software such as WinRoute - to share the
connection. This would, of course, mean that the computer with the modem
would have to be switched on before any others could access the internet -
which isn't really what you want - but might be the best short term
solution.

I doubt whether PlusNet intentionally misled you - it's a common
misunderstanding. If you want an ADSL connection, you will have the same
issue with *any* ISP - so cancelling won't get you very far!
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is Black Hole!

In article <(E-Mail Removed)>, "Gareth :-) voom"
<(E-Mail Removed)> wrote
>Received my Plusnet equipment today and my line is active. One major problem
>thought...when i placed my order I asked if I could use my existing wireless
>router which I had used with NTL and I was told that this would not be a
>problem.
>
>Well guess what? The Binatone 500 crap they have sent me does not support
>this,
[...]
>I told him that I have folked out a lot of money for my wireless equipment
>and there is no way I am replacing it so I would like to cancel my account
>and he said I could but i would not be refunded my £127 i paid to join!!! He
>said i may get back the cost of the modem about £44.
>
>So as you may guess I hung up the phone as I was about to explode...I knew
>this offer was too good to be true!!
>
>Any ideas anyone

1. Calm down.
2. Accept the extremely generous offer of a £44 pound refund on the
ADSL500 modem - they are only £29.99 at Argos.
3. Buy a suitable ADSL modem with an Ethernet connection - for probably
very little more than the £44 you got back.
4. Set it up, enjoy your ADSL connection, live happily ever after [and
do not in future expect non-technical sales staff to advise on
details of customers' individual LAN setups].

--
Bob Evans