Plusnet Compromise Users Billing Data and personal address details

When is this shambles of a company going to get it's wake up call?

Not happy with the numerous issues around incorrect billing where "the
customer" has to prove they were short changed by the woefully inadequate
Plusnet billing systems/staff
http://bbs.adslguide.org.uk/showthre...anded&sb=5&o=0

or the poor customer service where the customer is treated with a take it or
leave it attitude and an arrogance that is unbelievable for an ISP who
purports to be totally focused on giving excellent customer service, they
now decide to compromise their customers personal account details, e-mail
and billing data to whoever happens to log into the web portal.

http://bbs.adslguide.org.uk/showthre...b=5&o=0&fpart=

they then have the audacity to suggest in their own discussion forums
(Customer Feedback) that the errors are likely to have only affected 1 in a
million customers despite the fact there are a number of users in that forum
alone and on ADSL guide who logged into what they believed to be their
accounts and found personal data for other people including card details,
home addresses etc.

If that's not bad enough their staff then advise they are as secure an ISP
as can be and it would be difficult for any hacker to hit them (Although
they do suggest not impossible). Too right, a hacker would not bother to
crack a service for customers private data when it provides it free of
charge by going live with a service that is obviously poorly tested before
being released.

Not only that, once the issue was highlighted how many days went by before
anything was really done?

This company has always been shambolic when it comes to billing and have an
appalling attitude and arrogance toward their customers who have the
audacity to complain about it usually putting the end user through a
nightmare in proving they themselves were not at fault.

maybe if they hadn't pissed off so many developers who either left or were
let go (They don't fire people at Plusnet) they wouldn't be rush releasing
poorly coded systems in the first place.

It wasn't too long ago that a large number of Plusnet customers received
e-mails from a new company who ironically had an employee who had left
Plusnet. Now how easy do you think it should be for someone to get access
to a customer database of that nature and what data did they actually get
names addresses and e-mail addresses or more?

Well Plusnet I'm not paying another penny for your service I'm off to ISP's
new, maybe when you start to show that you really have learned your lessons
in customer service, billing, security and data integrity of your customers
details then I may consider coming back but I'm one mighty pissed off
customer and an ISP that has so little disregard for my personal details is
one I do not wish to subscribe too any more.

Good Bye

Grrrrr...... Why oh why do people have to post things like this just
AFTER I've signed up for an account with Plusnet!

Al.

In article <(E-Mail Removed)>,
"Sue Lee" <(E-Mail Removed)> wrote:

> When is this shambles of a company going to get it's wake up call?
>
> Not happy with the numerous issues around incorrect billing where "the
> customer" has to prove they were short changed by the woefully inadequate
> Plusnet billing systems/staff
> http://bbs.adslguide.org.uk/showthre...Number=1453407
> &page=0&view=expanded&sb=5&o=0
>
> or the poor customer service where the customer is treated with a take it or
> leave it attitude and an arrogance that is unbelievable for an ISP who
> purports to be totally focused on giving excellent customer service, they
> now decide to compromise their customers personal account details, e-mail
> and billing data to whoever happens to log into the web portal.
>
> http://bbs.adslguide.org.uk/showthre...Number=1451522
> &page=1&view=expanded&sb=5&o=0&fpart=
>
> they then have the audacity to suggest in their own discussion forums
> (Customer Feedback) that the errors are likely to have only affected 1 in a
> million customers despite the fact there are a number of users in that forum
> alone and on ADSL guide who logged into what they believed to be their
> accounts and found personal data for other people including card details,
> home addresses etc.
>
> If that's not bad enough their staff then advise they are as secure an ISP
> as can be and it would be difficult for any hacker to hit them (Although
> they do suggest not impossible). Too right, a hacker would not bother to
> crack a service for customers private data when it provides it free of
> charge by going live with a service that is obviously poorly tested before
> being released.
>
> Not only that, once the issue was highlighted how many days went by before
> anything was really done?
>
> This company has always been shambolic when it comes to billing and have an
> appalling attitude and arrogance toward their customers who have the
> audacity to complain about it usually putting the end user through a
> nightmare in proving they themselves were not at fault.
>
> maybe if they hadn't pissed off so many developers who either left or were
> let go (They don't fire people at Plusnet) they wouldn't be rush releasing
> poorly coded systems in the first place.
>
> It wasn't too long ago that a large number of Plusnet customers received
> e-mails from a new company who ironically had an employee who had left
> Plusnet. Now how easy do you think it should be for someone to get access
> to a customer database of that nature and what data did they actually get
> names addresses and e-mail addresses or more?
>
> Well Plusnet I'm not paying another penny for your service I'm off to ISP's
> new, maybe when you start to show that you really have learned your lessons
> in customer service, billing, security and data integrity of your customers
> details then I may consider coming back but I'm one mighty pissed off
> customer and an ISP that has so little disregard for my personal details is
> one I do not wish to subscribe too any more.
>
> Good Bye

--
Alan Cole. E-mail: justal at lineone dot net
http://www.forces-of-nature.co.uk [Coastal Sports]
http://www.tsunami-site-design.co.uk [Website Design]
http://tinyurl.com/64xrd [Plusnet ISP]

On Sat, 16 Oct 2004 18:47:26 UTC, "Sue Lee" <(E-Mail Removed)>
wrote:


OK, we get the picture. You're not very keen on them, and you're
leaving.

(one line precis)
--
Bob Eager
begin a new life...dump Windows!

On Sat, 16 Oct 2004 19:47:26 +0100, [Sue Lee] said :-

>When is this shambles of a company going to get it's wake up call?


Yawn.

How do you know that moving to another ISP is going to be good ?

How many people write about their "good/standard/excellent" service ?
One person's rant will never be indicative of the usual service. Some
people complain no matter _who_ they are with. Indeed, some people
complain about services they have never even been with.


Get real Sue, and don't be a fool.

Sue Lee wrote:
> Not happy with the numerous issues around incorrect billing where "the
> customer" has to prove they were short changed by the woefully inadequate
> Plusnet billing systems/staff
> http://bbs.adslguide.org.uk/showthre...anded&sb=5&o=0

Hmm, yeah... a company with any business is sense is really likely to
issue a refund for something that they have no evidence is their fault.
Doing so would just be stupid, really.

However, I would imagine if evidence is provided, PlusNet will happily
refund anything that shouldn't have been taken - certainly that was what
happened when I was billed 3 times by accident (and only 2 showed up on
PlusNet's system)

--
Colin S. Ogilvie

On Sat, 16 Oct 2004 21:50:16 +0100, "Colin S. Ogilvie"
<(E-Mail Removed)> wrote:

>Sue Lee wrote:
>> Not happy with the numerous issues around incorrect billing where "the
>> customer" has to prove they were short changed by the woefully inadequate
>> Plusnet billing systems/staff
>> http://bbs.adslguide.org.uk/showthre...anded&sb=5&o=0
>
>Hmm, yeah... a company with any business is sense is really likely to
>issue a refund for something that they have no evidence is their fault.
>Doing so would just be stupid, really.
>
>However, I would imagine if evidence is provided, PlusNet will happily
>refund anything that shouldn't have been taken - certainly that was what
>happened when I was billed 3 times by accident (and only 2 showed up on
>PlusNet's system)

Then the billing system needs to be updated or fixed. If Plusnet claim
no record of a transaction then they are probably doing something
illegal in their billing and it needs sorting. NOT by the customer.





Cheerio,











SUPPORT ISRAEL

Myths & Facts Online
A Guide to the Arab-Israeli Conflict
By Mitchell G. Bard


http://tinyurl.com/ysepr




+------------------------+
| NO PLONKING ZONE |
+------------------------+
| | |
| | | |
..| |.. .| |..
...\| |/.... \| |/..











**********************************************




'You can't win 'em all.'
Lord Haw Haw.

Since I stopped donating money to CONservation hooligan charities
Like the RSPB, Woodland Trust and all the other fat cat charities
I am in the top 0.217% richest people in the world.
There are 5,986,950,449 people poorer than me

If you're really interested I am the 13,049,551
richest person in the world.

And I'm keeping the bloody lot.

So sue me.

http://www.globalrichlist.com/

Newsgroup ettiquette

1) Tell everyone the Trolls don't bother you.
2) Say you've killfiled them, yet continue to respond.
3) Tell other people off who repsond despite doing so yourself.
4) Continually talk about Trolls while maintaining
they're having no effect.
5) Publicly post killfile rules so the Trolls know
how to avoid them.
6) Make lame legal threats and other barrel scraping
manoeuvres when your abuse reports are ignored.
7) Eat vast quantities of pies.
8) Forget to brush your teeth for several decades.
9) Help a demon.local poster with their email while
secretly reading it.
10) Pretend you're a hard bastard when in fact you're
as bent as a roundabout.
11) Become the laughing stock of Usenet like Mabbet
12) Die of old age
13) Keep paying Dr Chartham his fees and hope one day you
will have a penis the girls can see.

---------------------------------------

"If you would'nt talk to them in a bar, don't *uckin' vote for them"

"Australia was not *discovered* it was invaded"
The Big Yin.

Need a fake diploma for fun? contact my collegues Malcolm Ogilvie
or Michael Saunby who both bought one and got one free, only $15 each,
have as many as you like www.fakediplomas.com

On Sat, 16 Oct 2004 20:32:17 +0100, The Grass is greener
<(E-Mail Removed)> wrote:

>On Sat, 16 Oct 2004 19:47:26 +0100, [Sue Lee] said :-
>
>>When is this shambles of a company going to get it's wake up call?
>
>
>Yawn.
>
>How do you know that moving to another ISP is going to be good ?

Stupid argument.

>
>How many people write about their "good/standard/excellent" service ?
>One person's rant will never be indicative of the usual service. Some
>people complain no matter

So I see.



Cheerio,











SUPPORT ISRAEL

Myths & Facts Online
A Guide to the Arab-Israeli Conflict
By Mitchell G. Bard


http://tinyurl.com/ysepr




+------------------------+
| NO PLONKING ZONE |
+------------------------+
| | |
| | | |
..| |.. .| |..
...\| |/.... \| |/..











**********************************************




'You can't win 'em all.'
Lord Haw Haw.

Since I stopped donating money to CONservation hooligan charities
Like the RSPB, Woodland Trust and all the other fat cat charities
I am in the top 0.217% richest people in the world.
There are 5,986,950,449 people poorer than me

If you're really interested I am the 13,049,551
richest person in the world.

And I'm keeping the bloody lot.

So sue me.

http://www.globalrichlist.com/

Newsgroup ettiquette

1) Tell everyone the Trolls don't bother you.
2) Say you've killfiled them, yet continue to respond.
3) Tell other people off who repsond despite doing so yourself.
4) Continually talk about Trolls while maintaining
they're having no effect.
5) Publicly post killfile rules so the Trolls know
how to avoid them.
6) Make lame legal threats and other barrel scraping
manoeuvres when your abuse reports are ignored.
7) Eat vast quantities of pies.
8) Forget to brush your teeth for several decades.
9) Help a demon.local poster with their email while
secretly reading it.
10) Pretend you're a hard bastard when in fact you're
as bent as a roundabout.
11) Become the laughing stock of Usenet like Mabbet
12) Die of old age
13) Keep paying Dr Chartham his fees and hope one day you
will have a penis the girls can see.

---------------------------------------

"If you would'nt talk to them in a bar, don't *uckin' vote for them"

"Australia was not *discovered* it was invaded"
The Big Yin.

Need a fake diploma for fun? contact my collegues Malcolm Ogilvie
or Michael Saunby who both bought one and got one free, only $15 each,
have as many as you like www.fakediplomas.com

On Sat, 16 Oct 2004 20:08:27 +0100, Alan Cole <(E-Mail Removed)>
wrote:

>Grrrrr...... Why oh why do people have to post things like this just
>AFTER I've signed up for an account with Plusnet!
>
>Al.

It's called sods law.

>In article <(E-Mail Removed)>,
> "Sue Lee" <(E-Mail Removed)> wrote:
>
>> When is this shambles of a company going to get it's wake up call?
>>
>> Not happy with the numerous issues around incorrect billing where "the
>> customer" has to prove they were short changed by the woefully inadequate
>> Plusnet billing systems/staff
>> http://bbs.adslguide.org.uk/showthre...Number=1453407
>> &page=0&view=expanded&sb=5&o=0
>>
>> or the poor customer service where the customer is treated with a take it or
>> leave it attitude and an arrogance that is unbelievable for an ISP who
>> purports to be totally focused on giving excellent customer service, they
>> now decide to compromise their customers personal account details, e-mail
>> and billing data to whoever happens to log into the web portal.
>>
>> http://bbs.adslguide.org.uk/showthre...Number=1451522
>> &page=1&view=expanded&sb=5&o=0&fpart=
>>
>> they then have the audacity to suggest in their own discussion forums
>> (Customer Feedback) that the errors are likely to have only affected 1 in a
>> million customers despite the fact there are a number of users in that forum
>> alone and on ADSL guide who logged into what they believed to be their
>> accounts and found personal data for other people including card details,
>> home addresses etc.
>>
>> If that's not bad enough their staff then advise they are as secure an ISP
>> as can be and it would be difficult for any hacker to hit them (Although
>> they do suggest not impossible). Too right, a hacker would not bother to
>> crack a service for customers private data when it provides it free of
>> charge by going live with a service that is obviously poorly tested before
>> being released.
>>
>> Not only that, once the issue was highlighted how many days went by before
>> anything was really done?
>>
>> This company has always been shambolic when it comes to billing and have an
>> appalling attitude and arrogance toward their customers who have the
>> audacity to complain about it usually putting the end user through a
>> nightmare in proving they themselves were not at fault.
>>
>> maybe if they hadn't pissed off so many developers who either left or were
>> let go (They don't fire people at Plusnet) they wouldn't be rush releasing
>> poorly coded systems in the first place.
>>
>> It wasn't too long ago that a large number of Plusnet customers received
>> e-mails from a new company who ironically had an employee who had left
>> Plusnet. Now how easy do you think it should be for someone to get access
>> to a customer database of that nature and what data did they actually get
>> names addresses and e-mail addresses or more?
>>
>> Well Plusnet I'm not paying another penny for your service I'm off to ISP's
>> new, maybe when you start to show that you really have learned your lessons
>> in customer service, billing, security and data integrity of your customers
>> details then I may consider coming back but I'm one mighty pissed off
>> customer and an ISP that has so little disregard for my personal details is
>> one I do not wish to subscribe too any more.
>>
>> Good Bye




Cheerio,











SUPPORT ISRAEL

Myths & Facts Online
A Guide to the Arab-Israeli Conflict
By Mitchell G. Bard


http://tinyurl.com/ysepr




+------------------------+
| NO PLONKING ZONE |
+------------------------+
| | |
| | | |
..| |.. .| |..
...\| |/.... \| |/..











**********************************************




'You can't win 'em all.'
Lord Haw Haw.

Since I stopped donating money to CONservation hooligan charities
Like the RSPB, Woodland Trust and all the other fat cat charities
I am in the top 0.217% richest people in the world.
There are 5,986,950,449 people poorer than me

If you're really interested I am the 13,049,551
richest person in the world.

And I'm keeping the bloody lot.

So sue me.

http://www.globalrichlist.com/

Newsgroup ettiquette

1) Tell everyone the Trolls don't bother you.
2) Say you've killfiled them, yet continue to respond.
3) Tell other people off who repsond despite doing so yourself.
4) Continually talk about Trolls while maintaining
they're having no effect.
5) Publicly post killfile rules so the Trolls know
how to avoid them.
6) Make lame legal threats and other barrel scraping
manoeuvres when your abuse reports are ignored.
7) Eat vast quantities of pies.
8) Forget to brush your teeth for several decades.
9) Help a demon.local poster with their email while
secretly reading it.
10) Pretend you're a hard bastard when in fact you're
as bent as a roundabout.
11) Become the laughing stock of Usenet like Mabbet
12) Die of old age
13) Keep paying Dr Chartham his fees and hope one day you
will have a penis the girls can see.

---------------------------------------

"If you would'nt talk to them in a bar, don't *uckin' vote for them"

"Australia was not *discovered* it was invaded"
The Big Yin.

Need a fake diploma for fun? contact my collegues Malcolm Ogilvie
or Michael Saunby who both bought one and got one free, only $15 each,
have as many as you like www.fakediplomas.com

On Sat, 16 Oct 2004 19:47:26 +0100, "Sue Lee" <(E-Mail Removed)>
wrote:

>When is this shambles of a company going to get it's wake up call?
>
>Not happy with the numerous issues around incorrect billing where "the
>customer" has to prove they were short changed by the woefully inadequate
>Plusnet billing systems/staff
>http://bbs.adslguide.org.uk/showthre...anded&sb=5&o=0
>
>or the poor customer service where the customer is treated with a take it or
>leave it attitude and an arrogance that is unbelievable for an ISP who
>purports to be totally focused on giving excellent customer service, they
>now decide to compromise their customers personal account details, e-mail
>and billing data to whoever happens to log into the web portal.
>
>http://bbs.adslguide.org.uk/showthre...b=5&o=0&fpart=
>
>they then have the audacity to suggest in their own discussion forums
>(Customer Feedback) that the errors are likely to have only affected 1 in a
>million customers despite the fact there are a number of users in that forum
>alone and on ADSL guide who logged into what they believed to be their
>accounts and found personal data for other people including card details,
>home addresses etc.
>
>If that's not bad enough their staff then advise they are as secure an ISP
>as can be and it would be difficult for any hacker to hit them (Although
>they do suggest not impossible). Too right, a hacker would not bother to
>crack a service for customers private data when it provides it free of
>charge by going live with a service that is obviously poorly tested before
>being released.
>
>Not only that, once the issue was highlighted how many days went by before
>anything was really done?
>
>This company has always been shambolic when it comes to billing and have an
>appalling attitude and arrogance toward their customers who have the
>audacity to complain about it usually putting the end user through a
>nightmare in proving they themselves were not at fault.
>
>maybe if they hadn't pissed off so many developers who either left or were
>let go (They don't fire people at Plusnet) they wouldn't be rush releasing
>poorly coded systems in the first place.
>
>It wasn't too long ago that a large number of Plusnet customers received
>e-mails from a new company who ironically had an employee who had left
>Plusnet. Now how easy do you think it should be for someone to get access
>to a customer database of that nature and what data did they actually get
>names addresses and e-mail addresses or more?
>
>Well Plusnet I'm not paying another penny for your service I'm off to ISP's
>new, maybe when you start to show that you really have learned your lessons
>in customer service, billing, security and data integrity of your customers
>details then I may consider coming back but I'm one mighty pissed off
>customer and an ISP that has so little disregard for my personal details is
>one I do not wish to subscribe too any more.
>
>Good Bye
>

Rightly so.






Cheerio,











SUPPORT ISRAEL

Myths & Facts Online
A Guide to the Arab-Israeli Conflict
By Mitchell G. Bard


http://tinyurl.com/ysepr




+------------------------+
| NO PLONKING ZONE |
+------------------------+
| | |
| | | |
..| |.. .| |..
...\| |/.... \| |/..











**********************************************




'You can't win 'em all.'
Lord Haw Haw.

Since I stopped donating money to CONservation hooligan charities
Like the RSPB, Woodland Trust and all the other fat cat charities
I am in the top 0.217% richest people in the world.
There are 5,986,950,449 people poorer than me

If you're really interested I am the 13,049,551
richest person in the world.

And I'm keeping the bloody lot.

So sue me.

http://www.globalrichlist.com/

Newsgroup ettiquette

1) Tell everyone the Trolls don't bother you.
2) Say you've killfiled them, yet continue to respond.
3) Tell other people off who repsond despite doing so yourself.
4) Continually talk about Trolls while maintaining
they're having no effect.
5) Publicly post killfile rules so the Trolls know
how to avoid them.
6) Make lame legal threats and other barrel scraping
manoeuvres when your abuse reports are ignored.
7) Eat vast quantities of pies.
8) Forget to brush your teeth for several decades.
9) Help a demon.local poster with their email while
secretly reading it.
10) Pretend you're a hard bastard when in fact you're
as bent as a roundabout.
11) Become the laughing stock of Usenet like Mabbet
12) Die of old age
13) Keep paying Dr Chartham his fees and hope one day you
will have a penis the girls can see.

---------------------------------------

"If you would'nt talk to them in a bar, don't *uckin' vote for them"

"Australia was not *discovered* it was invaded"
The Big Yin.

Need a fake diploma for fun? contact my collegues Malcolm Ogilvie
or Michael Saunby who both bought one and got one free, only $15 each,
have as many as you like www.fakediplomas.com

I left Plusnet years ago after they threatened to sue me because I had not
paid my subscription, even though I could not access the control panel to
cancel it, the control panel did display I just could not login, and they
ignored the letter which I fortunately wrote, as I now had evidence of
cancellation!

I am now with OneTel, as with all ISPs they have their problems, but over
the last 3/4 years I would say they are acceptable. But as has been said
most newsgroups have negative comments, after all if your ISP is brilliant
you don't tend to write about it!

--

Ted Ferenc. (http://www.ndrw.co.uk)
This message, and any attachment, is private and confidential.
It is intended only for the named addressee(s).
"The Grass is greener" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Sat, 16 Oct 2004 19:47:26 +0100, [Sue Lee] said :-
>
> >When is this shambles of a company going to get it's wake up call?
>
>
> Yawn.
>
> How do you know that moving to another ISP is going to be good ?
>
> How many people write about their "good/standard/excellent" service ?
> One person's rant will never be indicative of the usual service. Some
> people complain no matter _who_ they are with. Indeed, some people
> complain about services they have never even been with.
>
>
> Get real Sue, and don't be a fool.