PlusNet cancellation fiasco

In an earlier contribution to this discussion,
Bansaw <(E-Mail Removed)> wrote:

> Has anyone had a similar problem with PlusNet?
>
> Initially I took the monthly 14.99 package. I phoned the telesales
> guy up and asked him specifically "If I cancel this package, is there
> any penalty, or fee I have to pay". He replied confidently that I
> would only have to pay the price of the modem with was 25.00.
>
> However, now I have cancelled it because I moved away, Plus Net are
> saying that I have to pay the full year contract plus the modem at
> quite a high cost. Apparently somewhere in the fine print when I
> secured the order...
>
> I wonder if anyone else here has had a similar experience with
> PlusNet. I have searched around a bit and it seems a few people have,
> saying that the cancellation policy is vauge.
> Any comments?

Hopefully you printed, and kept, a copy of the T&C's which applied when you
signed up. What do *they* say?

Which specific package did you go for - there are lots?!
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Roger
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Bansaw wrote:
> Has anyone had a similar problem with PlusNet?
>
> Initially I took the monthly 14.99 package. I phoned the telesales
> guy up and asked him specifically "If I cancel this package, is there
> any penalty, or fee I have to pay". He replied confidently that I
> would only have to pay the price of the modem with was 25.00.
>
> However, now I have cancelled it because I moved away, Plus Net are
> saying that I have to pay the full year contract plus the modem at
> quite a high cost. Apparently somewhere in the fine print when I
> secured the order...

If you signed up for a package on a 1 year contract you should expect to
have to pay for that year, whatever the sales folk said. Wait for Plusnet
to change the Ts & Cs adversely (probably won't be that long) and then you
can leave without penalty since they will have broken your contract
(although you may have quite an argument).

--
Old Codger
e-mail use reply to field

What matters in politics is not what happens, but what you can make people
believe has happened. [Janet Daley 27/8/2003]

Bansaw wrote:
> Has anyone had a similar problem with PlusNet?
>
> Initially I took the monthly 14.99 package. I phoned the telesales
> guy up and asked him specifically "If I cancel this package, is there
> any penalty, or fee I have to pay". He replied confidently that I
> would only have to pay the price of the modem with was 25.00.
>
> However, now I have cancelled it because I moved away, Plus Net are
> saying that I have to pay the full year contract plus the modem at
> quite a high cost. Apparently somewhere in the fine print when I
> secured the order...

If you signed up for a package on a 1 year contract you should expect to
have to pay for that year, whatever the sales folk said. Wait for Plusnet
to change the Ts & Cs adversely (probably won't be that long) and then you
can leave without penalty since they will have broken your contract
(although you may have quite an argument).

--
Old Codger
e-mail use reply to field

What matters in politics is not what happens, but what you can make people
believe has happened. [Janet Daley 27/8/2003]

On Tue, 25 Apr 2006 23:34:03 +0100, [Bansaw] said :-

>
>Has anyone had a similar problem with PlusNet?

Would that also affect your computer clock ? The timezone/time is
wrong.

Has anyone had a similar problem with PlusNet?

Initially I took the monthly 14.99 package. I phoned the telesale
guy up and asked him specifically "If I cancel this package, is ther
any penalty, or fee I have to pay". He replied confidently that
would only have to pay the price of the modem with was 25.00.

However, now I have cancelled it because I moved away, Plus Net ar
saying that I have to pay the full year contract plus the modem a
quite a high cost. Apparently somewhere in the fine print when
secured the order...

I wonder if anyone else here has had a similar experience with PlusNet
I have searched around a bit and it seems a few people have, sayin
that the cancellation policy is vauge.
Any comments

--
Bansaw

"Bansaw" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> Has anyone had a similar problem with PlusNet?
>
> Initially I took the monthly 14.99 package. I phoned the telesales
> guy up and asked him specifically "If I cancel this package, is there
> any penalty, or fee I have to pay". He replied confidently that I
> would only have to pay the price of the modem with was 25.00.
>
> However, now I have cancelled it because I moved away, Plus Net are
> saying that I have to pay the full year contract plus the modem at
> quite a high cost. Apparently somewhere in the fine print when I
> secured the order...
>
> I wonder if anyone else here has had a similar experience with PlusNet.
> I have searched around a bit and it seems a few people have, saying
> that the cancellation policy is vauge.
> Any comments?
>

Always assume the drones on the phones are telling lies and read the T&Cs
before you sign anything.

Sadly, that's probably the soundest advice I've heard for a long time.
Applies in most of these telephone sales scenarios, where they will
simply tell you what you want to hear in order either to secure a sale
or just to get you off their backs.

On 26 Apr 2006 "Partac" <(E-Mail Removed)> wrote:

>Sadly, that's probably the soundest advice I've heard for a long time.
>Applies in most of these telephone sales scenarios, where they will
>simply tell you what you want to hear in order either to secure a
>sale or just to get you off their backs.

While I'm sure that can be widely applied, it is unlikely with Plus.Net
as they don't handle any signups over the phone. Pre-sales and after-
sales support but no signups, so you have to use their website to get
an account and should be in a position to read their T+C. I know PN
did and probably continues to get things badly wrong, but if he has
signed into a 12 month contract (perhaps with "free" activation) I
cannot see an easy way to consider that he's been 'duped' really.

"Old Codger" <(E-Mail Removed)> wrote in message
news:444e7c6b$0$461$(E-Mail Removed)...
> Bansaw wrote:
>> Has anyone had a similar problem with PlusNet?
>>
>> Initially I took the monthly 14.99 package. I phoned the telesales
>> guy up and asked him specifically "If I cancel this package, is there
>> any penalty, or fee I have to pay". He replied confidently that I
>> would only have to pay the price of the modem with was 25.00.
>>
>> However, now I have cancelled it because I moved away, Plus Net are
>> saying that I have to pay the full year contract plus the modem at
>> quite a high cost. Apparently somewhere in the fine print when I
>> secured the order...
>
> If you signed up for a package on a 1 year contract you should expect to
> have to pay for that year, whatever the sales folk said. Wait for Plusnet
> to change the Ts & Cs adversely (probably won't be that long) and then you
> can leave without penalty since they will have broken your contract
> (although you may have quite an argument).
>

Nonsense. You might have an argument because unilateral changes are allowed
within the T&Cs.

steeler wrote:
> "Old Codger" <(E-Mail Removed)> wrote in message
> news:444e7c6b$0$461$(E-Mail Removed)...
>> Bansaw wrote:
>>> Has anyone had a similar problem with PlusNet?
>>>
>>> Initially I took the monthly 14.99 package. I phoned the telesales
>>> guy up and asked him specifically "If I cancel this package, is
>>> there any penalty, or fee I have to pay". He replied confidently
>>> that I would only have to pay the price of the modem with was 25.00.
>>>
>>> However, now I have cancelled it because I moved away, Plus Net are
>>> saying that I have to pay the full year contract plus the modem at
>>> quite a high cost. Apparently somewhere in the fine print when I
>>> secured the order...
>>
>> If you signed up for a package on a 1 year contract you should
>> expect to have to pay for that year, whatever the sales folk said. Wait
>> for Plusnet to change the Ts & Cs adversely (probably won't be
>> that long) and then you can leave without penalty since they will
>> have broken your contract (although you may have quite an argument).
>>
>
> Nonsense. You might have an argument because unilateral changes are
> allowed within the T&Cs.

Plusnet may say that but, when push comes to shove, I think you will find
that sort of condition is unenforceable in a business to consumer contract.

--
Old Codger
e-mail use reply to field

What matters in politics is not what happens, but what you can make people
believe has happened. [Janet Daley 27/8/2003]