Plusnet - broadband connection

"The Natural Philosopher" <(E-Mail Removed)> wrote in message
news:jau88n$vcg$(E-Mail Removed)...
> Flop wrote:
>> On 27/11/2011 12:45, Mrs Miggins wrote:
>>> Hello all
>>>
>>> This week my Broadband service, managed by Plusnet, was upgraded to a
>>> faster
>>> connection. After this work the "broadband" light on my router (the 5th
>>> light on it), a Thomson TG585v7, has not been showing green but shows a
>>> dull
>>> red colour.
>>>
>>> I can connect to the internet and it "seems" ok. I logged a call with
>>> the
>>> support desk. They blithely wrote back that they have never heard of
>>> this
>>> before. That response seemed unusual to me, given that it is their
>>> router.
>>>
>>> Is there anything to worry about? I'm thinking that the connection
>>> might
>>> not be properly configured.
>>>
>>
>> Normally, I would suggest 'if it aint broke - dont fix it'.
>>
>> You do not say what speed you are getting and so I would suggest you go
>> to:
>>
>> http://www.speedtest.net/
>>
>> run a test,
>>
>> also go to the 'pingtest.net' box and run a ping test.
>>
>> By a bit of forensic reverse analysis, someone here can probably estimate
>> what your previous speed was and whether you are better off.
>>
>
> Crossover point seems to be about 3.5Mbps. less than that stay with the
> 8Mpbps service...
>
>> However, you say 'this week' and so I would leave it for a few days to
>> make sure that you have stabilised. [My advice is to leave the router on
>> all the time - but others may disagree].
>>
>
> I think the curious point is the Thomson router panel light.
>
>
>> Flop
>>
>>
>>
It is a bit curious. The speed before was a very old 1mbps line service. I
know that's low but I wasn't too bothered about upgrading. This is a forced
upgrade for no extra cost. I had done a speed test before. Now it's about
5 but the info email said it could be upto 24.
I have put the router through a power cycle.
Thanks for all your comments, much appreciated.
I might write to them.
MM

On 27/11/2011 22:34, Mrs Miggins wrote:
> "The Natural Philosopher"<(E-Mail Removed)> wrote in message
> news:jau88n$vcg$(E-Mail Removed)...
>> Flop wrote:
>>> On 27/11/2011 12:45, Mrs Miggins wrote:
>>>> Hello all
>>>>
>>>> This week my Broadband service, managed by Plusnet, was upgraded to a
>>>> faster
>>>> connection. After this work the "broadband" light on my router (the 5th
>>>> light on it), a Thomson TG585v7, has not been showing green but shows a
>>>> dull
>>>> red colour.
>>>>
>>>> I can connect to the internet and it "seems" ok. I logged a call with
>>>> the
>>>> support desk. They blithely wrote back that they have never heard of
>>>> this
>>>> before. That response seemed unusual to me, given that it is their
>>>> router.
>>>>
>>>> Is there anything to worry about? I'm thinking that the connection
>>>> might
>>>> not be properly configured.
>>>>
>>>
>>> Normally, I would suggest 'if it aint broke - dont fix it'.
>>>
>>> You do not say what speed you are getting and so I would suggest you go
>>> to:
>>>
>>> http://www.speedtest.net/
>>>
>>> run a test,
>>>
>>> also go to the 'pingtest.net' box and run a ping test.
>>>
>>> By a bit of forensic reverse analysis, someone here can probably estimate
>>> what your previous speed was and whether you are better off.
>>>
>>
>> Crossover point seems to be about 3.5Mbps. less than that stay with the
>> 8Mpbps service...
>>
>>> However, you say 'this week' and so I would leave it for a few days to
>>> make sure that you have stabilised. [My advice is to leave the router on
>>> all the time - but others may disagree].
>>>
>>
>> I think the curious point is the Thomson router panel light.
>>
>>
>>> Flop
>>>
>>>
>>>
> It is a bit curious. The speed before was a very old 1mbps line service. I
> know that's low but I wasn't too bothered about upgrading. This is a forced
> upgrade for no extra cost. I had done a speed test before. Now it's about
> 5 but the info email said it could be upto 24.

The 'upto 24(Mbps)' is purely theoretical and no-one outside of the
exchange is will get that speed.

The BT broadband checker
http://www.dslchecker.bt.com/adsl/adslchecker.welcome can give you some
predictions regarding expected speed. For me it's pretty much spot on,
but others have found it to be less accurate.

> I have put the router through a power cycle.

Don't do it too often, as the exchange may 'think' there's a problem and
reduce the speed to compensate. Just leave it on all the time.

> Thanks for all your comments, much appreciated.
> I might write to them.

I'd ring them. I found them very responsive on the phone and things
we're sorted out much more quickly when you actually spoke to someone.

"chris" <(E-Mail Removed)> wrote in message
news:javjmu$95m$(E-Mail Removed)...
> On 27/11/2011 22:34, Mrs Miggins wrote:
>> "The Natural Philosopher"<(E-Mail Removed)> wrote in message
>> news:jau88n$vcg$(E-Mail Removed)...
>>> Flop wrote:
>>>> On 27/11/2011 12:45, Mrs Miggins wrote:
>>>>> Hello all
>>>>>
>>>>> This week my Broadband service, managed by Plusnet, was upgraded to a
>>>>> faster
>>>>> connection. After this work the "broadband" light on my router (the
>>>>> 5th
>>>>> light on it), a Thomson TG585v7, has not been showing green but shows
>>>>> a
>>>>> dull
>>>>> red colour.
>>>>>
>>>>> I can connect to the internet and it "seems" ok. I logged a call with
>>>>> the
>>>>> support desk. They blithely wrote back that they have never heard of
>>>>> this
>>>>> before. That response seemed unusual to me, given that it is their
>>>>> router.
>>>>>
>>>>> Is there anything to worry about? I'm thinking that the connection
>>>>> might
>>>>> not be properly configured.
>>>>>
>>>>
>>>> Normally, I would suggest 'if it aint broke - dont fix it'.
>>>>
>>>> You do not say what speed you are getting and so I would suggest you go
>>>> to:
>>>>
>>>> http://www.speedtest.net/
>>>>
>>>> run a test,
>>>>
>>>> also go to the 'pingtest.net' box and run a ping test.
>>>>
>>>> By a bit of forensic reverse analysis, someone here can probably
>>>> estimate
>>>> what your previous speed was and whether you are better off.
>>>>
>>>
>>> Crossover point seems to be about 3.5Mbps. less than that stay with the
>>> 8Mpbps service...
>>>
>>>> However, you say 'this week' and so I would leave it for a few days to
>>>> make sure that you have stabilised. [My advice is to leave the router
>>>> on
>>>> all the time - but others may disagree].
>>>>
>>>
>>> I think the curious point is the Thomson router panel light.
>>>
>>>
>>>> Flop
>>>>
>>>>
>>>>
>> It is a bit curious. The speed before was a very old 1mbps line service.
>> I
>> know that's low but I wasn't too bothered about upgrading. This is a
>> forced
>> upgrade for no extra cost. I had done a speed test before. Now it's
>> about
>> 5 but the info email said it could be upto 24.
>
> The 'upto 24(Mbps)' is purely theoretical and no-one outside of the
> exchange is will get that speed.
>
> The BT broadband checker
> http://www.dslchecker.bt.com/adsl/adslchecker.welcome can give you some
> predictions regarding expected speed. For me it's pretty much spot on, but
> others have found it to be less accurate.
>
>> I have put the router through a power cycle.
>
> Don't do it too often, as the exchange may 'think' there's a problem and
> reduce the speed to compensate. Just leave it on all the time.
>
>> Thanks for all your comments, much appreciated.
>> I might write to them.
>
> I'd ring them. I found them very responsive on the phone and things we're
> sorted out much more quickly when you actually spoke to someone.

Email works. I had logged a call. They said don't worry about it and that
as I could still connect I shouldn't worry my pretty little head about it.
But I persisted and posted to them the comments from this group. Last night
the red light became a flashing green light. So I think success in getting
them to take it seriously. The answer of course was persistence.
Thanks to all for your help.
MM