Plusnet ADSL Max

Just requested an upgrade to 8Mbps.

How long is it likely to take before Plusnet action my request?

TIA

Nick

Nick wrote:
> Just requested an upgrade to 8Mbps.
>
> How long is it likely to take before Plusnet action my request?
>
> TIA
>
> Nick
>
>
Hi there

We submit a batch order to BT every Friday morning, with that week's
requests. From there it takes a couple of days to complete. So by this
time next week you should be sorted.

--
|Mand Beckett Broadband Solutions for
|Comms Home & Business @
|PlusNet PLC www.plus.net

"Nick" <(E-Mail Removed)> wrote in message
news:45ed51f9$0$97232$(E-Mail Removed) reenews.net...
> Just requested an upgrade to 8Mbps.
>
> How long is it likely to take before Plusnet action my request?

When I upgraded to Max it was only a couple of days wait IIRC.

Beck wrote:
> When I upgraded to Max it was only a couple of days wait IIRC.

That was likely to be a manual order, which completes in 48 hours.
However there is a cost associated with these orders, and the time taken
to process them was unrealistic so we switched to the automated method.

--
|Mand Beckett Broadband Solutions for
|Comms Home & Business @
|PlusNet PLC www.plus.net

Mand Beckett wrote:
> Nick wrote:
>
>> Just requested an upgrade to 8Mbps.
>>
>> How long is it likely to take before Plusnet action my request?
>>
>> TIA
>>
>> Nick
>>
> Hi there
>
> We submit a batch order to BT every Friday morning, with that week's
> requests. From there it takes a couple of days to complete. So by this
> time next week you should be sorted.
>

I received the acknowledgement e-mail on the Friday after
the request was made, but the change didn't happen for
another 9 days, so maybe not all requests manage to get in
the Friday batch.

JW wrote:
> Mand Beckett wrote:
>> Nick wrote:
>>
>>> Just requested an upgrade to 8Mbps.
>>>
>>> How long is it likely to take before Plusnet action my request?
>>>
>>> TIA
>>>
>>> Nick
>>>
>> Hi there
>>
>> We submit a batch order to BT every Friday morning, with that week's
>> requests. From there it takes a couple of days to complete. So by this
>> time next week you should be sorted.
>>
>
> I received the acknowledgement e-mail on the Friday after the request
> was made, but the change didn't happen for another 9 days, so maybe not
> all requests manage to get in the Friday batch.

Indeed, but if it takes longer than that, shout up here and one of us
will look into it for you.

Rgds,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! ------

"PlusNet Support Team" <(E-Mail Removed)> wrote in message
news:45eecdec$0$8740$(E-Mail Removed)...
> JW wrote:
>> Mand Beckett wrote:
>>> Nick wrote:
>>>
>>>> Just requested an upgrade to 8Mbps.
>>>>
>>>> How long is it likely to take before Plusnet action my request?
>>>>
>>>> TIA
>>>>
>>>> Nick
>>>>
>>> Hi there
>>>
>>> We submit a batch order to BT every Friday morning, with that week's
>>> requests. From there it takes a couple of days to complete. So by this
>>> time next week you should be sorted.
>>>
>>
>> I received the acknowledgement e-mail on the Friday after the request was
>> made, but the change didn't happen for another 9 days, so maybe not all
>> requests manage to get in the Friday batch.
>
> Indeed, but if it takes longer than that, shout up here and one of us will
> look into it for you.
>
> Rgds,
>
> --
> |Bob Pullen Broadband Solutions for
> |Support Home & Business @
> |PlusNet plc. www.plus.net
> +------ PlusNet - The smarter way to Internet! ------

Thanks. I await with interest!

Nick

"JW" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Mand Beckett wrote:
>> Nick wrote:
>>
>>> Just requested an upgrade to 8Mbps.
>>>
>>> How long is it likely to take before Plusnet action my request?
>>>
>>> TIA
>>>
>>> Nick
>>>
>> Hi there
>>
>> We submit a batch order to BT every Friday morning, with that week's
>> requests. From there it takes a couple of days to complete. So by this
>> time next week you should be sorted.

lol I have to admit thats a bit sour considering youre adding up to 6 days
to a customers order for no reason at all.

New provides are suppose to take 7-10 days & migrate ins take 3-10 days -
good luck with those 16 day provides :P

>>
>
> I received the acknowledgement e-mail on the Friday after the request was
> made, but the change didn't happen for another 9 days, so maybe not all
> requests manage to get in the Friday batch.

"Capri-Sun" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "JW" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Mand Beckett wrote:
>>> Nick wrote:
>>>
>>>> Just requested an upgrade to 8Mbps.
>>>>
>>>> How long is it likely to take before Plusnet action my request?
>>>>
>>>> TIA
>>>>
>>>> Nick
>>>>
>>> Hi there
>>>
>>> We submit a batch order to BT every Friday morning, with that week's
>>> requests. From there it takes a couple of days to complete. So by this
>>> time next week you should be sorted.
>
> lol I have to admit thats a bit sour considering youre adding up to 6 days
> to a customers order for no reason at all.
>
> New provides are suppose to take 7-10 days & migrate ins take 3-10 days -
> good luck with those 16 day provides :P

Forgot to mention - regrades are *suppose* to take 7-10 days

>
>>>
>>
>> I received the acknowledgement e-mail on the Friday after the request was
>> made, but the change didn't happen for another 9 days, so maybe not all
>> requests manage to get in the Friday batch.
>
>

Capri-Sun wrote:
> "JW" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Mand Beckett wrote:
>>> Nick wrote:
>>>
>>>> Just requested an upgrade to 8Mbps.
>>>>
>>>> How long is it likely to take before Plusnet action my request?
>>>>
>>>> TIA
>>>>
>>>> Nick
>>>>
>>> Hi there
>>>
>>> We submit a batch order to BT every Friday morning, with that week's
>>> requests. From there it takes a couple of days to complete. So by this
>>> time next week you should be sorted.
>
> lol I have to admit thats a bit sour considering youre adding up to 6 days
> to a customers order for no reason at all.

Why, it's free isn't it? The reason we submit them in batches is due to
the fact that we use BT's bulk upgrade tool as opposed to submitting
individual orders using their conventional provisioning systems.

> New provides are suppose to take 7-10 days & migrate ins take 3-10 days -
> good luck with those 16 day provides :P

How is this a 16 day provide? It isn't a provide anyway as the customer
already has ADSL and is just wanting regrading to IPStream Max. Provides
take 5 working days, regrades take 5 working days. A modify order that
can be used to migrate a customer in or change the speed or realm of a
circuit can be done in a day. We can upgrade a customer to max within 24
hours with manual intervention.

Kind Rgds,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! ------