Plus.net Sloooooooooooooooow !

Anyone else having problems ?

Its brought back a tear to my eye reminds me of dialup !

Whats going on Plus.net mate in another town near me is having same problems
too, and its slowly over the week got slower and slower and slower, and
today has been almost a no go.

"Sid" <(E-Mail Removed)> wrote in message
news:41a8ac01$0$4027$(E-Mail Removed)...
> Anyone else having problems ?
>
> Its brought back a tear to my eye reminds me of dialup !
>
> Whats going on Plus.net mate in another town near me is having same
> problems
> too, and its slowly over the week got slower and slower and slower, and
> today has been almost a no go.
>


I think they're doing maintenance. This time round I have not suffered
slowness, but a couple of disconnections.

Certainly, from an uptime perspective, they are far worse than Pipex.

AMO

"Sid" <(E-Mail Removed)> wrote in message
news:41a8ac01$0$4027$(E-Mail Removed)...
> Anyone else having problems ?
>
> Its brought back a tear to my eye reminds me of dialup !
>
> Whats going on Plus.net mate in another town near me is having same
> problems
> too, and its slowly over the week got slower and slower and slower, and
> today has been almost a no go.

Are you on the pipe of doom?

I am supposed to be on it from Monday, maybe they have started early.

My 2mb connection is appaling, I was going to phone customer service and
complain but I doubt they really give a fuck!

"Sid" <(E-Mail Removed)> wrote in message
news:41a8ac01$0$4027$(E-Mail Removed)...
> Anyone else having problems ?
>
> Its brought back a tear to my eye reminds me of dialup !
>
> Whats going on Plus.net mate in another town near me is having same
problems
> too, and its slowly over the week got slower and slower and slower, and
> today has been almost a no go.
>
>


Hi,

I'm not aware of any specific problems

"Sid" <(E-Mail Removed)> wrote in message
news:41a8ac01$0$4027$(E-Mail Removed)...
> Anyone else having problems ?
>
> Its brought back a tear to my eye reminds me of dialup !
>
> Whats going on Plus.net mate in another town near me is having same
problems
> too, and its slowly over the week got slower and slower and slower, and
> today has been almost a no go.

Oh NO, the PN mafia will no doubt be around to tell you how wonderfull the
service is gonna be now the heavy users {snigger} have moved pipes

"PlusNet Support Team" <(E-Mail Removed)> wrote in message
news:41a8be26$0$33611$(E-Mail Removed)...
>
>
> "Sid" <(E-Mail Removed)> wrote in message
> news:41a8ac01$0$4027$(E-Mail Removed)...
> > Anyone else having problems ?
> >
> > Its brought back a tear to my eye reminds me of dialup !
> >
> > Whats going on Plus.net mate in another town near me is having same
> problems
> > too, and its slowly over the week got slower and slower and slower, and
> > today has been almost a no go.
> >
> >
>
>

Hi,

Oops, pressed the send button early.

I'm not aware of any specific problems regarding speed issues.

How slow are we talking? Have you tried any speedtests? In particular I'd
recommend the BT speedtest as this, details of which are at

http://usertools.plus.net/tutorials/id/27

I'd also suggest having a read through http://cgi.support.plus.net and see
if anything there helps.


--
With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet ----

"Cheddar" <(E-Mail Removed)> wrote in message
news:41a8af66$0$33603$(E-Mail Removed)...
>
> "Sid" <(E-Mail Removed)> wrote in message
> news:41a8ac01$0$4027$(E-Mail Removed)...
> > Anyone else having problems ?
> >
> > Its brought back a tear to my eye reminds me of dialup !
> >
> > Whats going on Plus.net mate in another town near me is having same
> > problems
> > too, and its slowly over the week got slower and slower and slower, and
> > today has been almost a no go.
>
> Are you on the pipe of doom?
>
> I am supposed to be on it from Monday, maybe they have started early.
>
> My 2mb connection is appaling, I was going to phone customer service and
> complain but I doubt they really give a fuck!
>
>
>

Hi,

We haven't moved the affected users yet, so any speed issues are not going
to be related.

We do want to listen, however identifying speed faults is one of the hardest
things, along with intermittant disconnections, to diagnose the exact cause.

The same questions and suggestions I made to Sid apply as a starter.

--
With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

In article <41a8ac01$0$4027$(E-Mail Removed)>,
(E-Mail Removed), a.k.a Sid says...


> Anyone else having problems ?


Nope ... 1meg connection here, currently running at 750Kbps (ADSL Guide
speed test) and that's with my teenager on webcam with her mates, and me
gaming on Xbox (just got fragged whilst typing this .. gah!)

"Sid" <(E-Mail Removed)> wrote in message
news:41a8ac01$0$4027$(E-Mail Removed)...
> Anyone else having problems ?
>
> Its brought back a tear to my eye reminds me of dialup !
>
> Whats going on Plus.net mate in another town near me is having same
> problems
> too, and its slowly over the week got slower and slower and slower, and
> today has been almost a no go.
>
>

Yes, my slow speeds are back again.
Not as bad as before but still below what PlusNet think I should be getting
for my package.
The BT Speed test showed that there is no problem on the BT side of things
for me as I was getting 1893kbps

The PlusNet test shows that my speeds are down by 500kbps from yesterday and
only getting ~1266kpbs

A trace to Plusnet shows the following:

1 37 ms 23 ms 38 ms lo1.plusnet.pth-ag2.plus.net [195.166.128.6]
2 39 ms 23 ms 34 ms gi1-2.vlan3.pth-gw4.plus.net [212.159.1.3]
3 * 25 ms 32 ms gi5-0-22.pth-gw2.plus.net [195.166.129.213]
4 44 ms 35 ms 37 ms atm0-1-0.ptb-gw1.plus.net [195.166.129.246]
5 * 38 ms 35 ms vl4.sec.ptb-gw3.plus.net [195.166.129.227]
6 41 ms 36 ms 32 ms if2.ptb-al1.plus.net [195.166.129.39]
7 43 ms 40 ms 38 ms portal.plus.net [212.159.8.137]

PlusNet Support Team wrote:

>
> "PlusNet Support Team" <(E-Mail Removed)> wrote in message
> news:41a8be26$0$33611$(E-Mail Removed)...
> >
> >
> > "Sid" <(E-Mail Removed)> wrote in message
> > news:41a8ac01$0$4027$(E-Mail Removed)...
> > > Anyone else having problems ?
> > >
> > > Its brought back a tear to my eye reminds me of dialup !
> > >
> > > Whats going on Plus.net mate in another town near me is having same
> > problems
> > > too, and its slowly over the week got slower and slower and slower,
> > > and today has been almost a no go.
> > >
> > >
> >
> >
>
> Hi,
>
> Oops, pressed the send button early.
>
> I'm not aware of any specific problems regarding speed issues.
>
> How slow are we talking? Have you tried any speedtests? In particular I'd
> recommend the BT speedtest as this, details of which are at
>
> http://usertools.plus.net/tutorials/id/27
>

ROFLMAO - that reminds me of the days when Btinternet had an uncompressed
file called big that they used get 56k users to test with. The best part
was - it was still crap - doing ng headers from freeserve I couls max my
com port - it was nowhere near.

Seriously - I assume the BT speed test does not have anything to do with
plusnet's network - the one the OP thinks is slow? You were of course going
to assume plusnet is slow if his results are OK?

FWIW when I looked at it ages ago the kit I hit sent every third packet
with an mss of 1024 - so it could well be a crap test anyway.

Andy.