Plus.Net - Anyone else experiencing intermittent drops of connectivity?

Hello,

Is it just me or is anyone else experiencing intermittent drops in
connectivity by Plus.Net?

Over the last four weeks I am continually having to reconnect to their
service.

Plus.Net's response to my query being:

"Our LLU Supplier have advised that they have been unable to find any
issue with the service. I have checked against our connection logs and
can still see you as experiencing the intermittent drops in connection
so I have now further escalated this issue with them."

David

(E-Mail Removed) wrote:
> Hello,
>
> Is it just me or is anyone else experiencing intermittent drops in
> connectivity by Plus.Net?
>
> Over the last four weeks I am continually having to reconnect to
> their
> service.
>
> Plus.Net's response to my query being:
>
> "Our LLU Supplier have advised that they have been unable to find
> any
> issue with the service. I have checked against our connection logs
> and
> can still see you as experiencing the intermittent drops in
> connection
> so I have now further escalated this issue with them."
>
> David

What's the problem then PN have told you that their LLU supplier
denies it's happening but they can so have reffered it back to their
LLU for more thurough investigation.

Now if you monitored PNs own internal support usenet group you would
have seen that you are not the only one by far, it's happening to a
large number of their LLU users..

kráftéé wrote:
> (E-Mail Removed) wrote:
>> Hello,
>>
>> Is it just me or is anyone else experiencing intermittent drops in
>> connectivity by Plus.Net?
>>
>> Over the last four weeks I am continually having to reconnect to
>> their
>> service.
>>
>> Plus.Net's response to my query being:
>>
>> "Our LLU Supplier have advised that they have been unable to find
>> any
>> issue with the service. I have checked against our connection logs
>> and
>> can still see you as experiencing the intermittent drops in
>> connection
>> so I have now further escalated this issue with them."
>>
>> David
>
> What's the problem then PN have told you that their LLU supplier
> denies it's happening but they can so have reffered it back to their
> LLU for more thurough investigation.
>
> Now if you monitored PNs own internal support usenet group you would
> have seen that you are not the only one by far, it's happening to a
> large number of their LLU users..
>
>

Indeed...

http://usertools.plus.net/status/archive/1158417180.htm

Rgds,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

"PlusNet Support Team" <(E-Mail Removed)> wrote in message
news:450d58ee$0$538$(E-Mail Removed)...
> kráftéé wrote:
>> (E-Mail Removed) wrote:
>>> Hello,
>>>
>>> Is it just me or is anyone else experiencing intermittent drops in
>>> connectivity by Plus.Net?
>>>
>>> Over the last four weeks I am continually having to reconnect to their
>>> service.
>>>
>>> Plus.Net's response to my query being:
>>>
>>> "Our LLU Supplier have advised that they have been unable to find any
>>> issue with the service. I have checked against our connection logs and
>>> can still see you as experiencing the intermittent drops in connection
>>> so I have now further escalated this issue with them."
>>>
>>> David
>>
>> What's the problem then PN have told you that their LLU supplier denies
>> it's happening but they can so have reffered it back to their LLU for
>> more thurough investigation.
>>
>> Now if you monitored PNs own internal support usenet group you would have
>> seen that you are not the only one by far, it's happening to a large
>> number of their LLU users..
>
> Indeed...
>
> http://usertools.plus.net/status/archive/1158417180.htm

Seems to me that the safest job at Plusnet is the guy who updates the
outages logs ... now there's a job for life !

Thanks for the note!

The discussion forum covers the topic / problem well.

I was not aware that I had been migrated from BT to Tiscali LLU, but
now the penny has dropped. I have been paying for PN's premium
service, but since the migration I have not been receiving a premium
service.

I wonder what benefit the customer is supposed to get from the LLU
migration?

David

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> I wonder what benefit the customer is supposed to get from the LLU
> migration?
>
> David

1. An alternative way to get "up to 8 Meg" service
2. Come to think about it, there is no number 2!

What does Plusnet get out of it?
1. Cheaper backhaul services than if they used BT.
2. (At the moment) Lots of customer service headaches with Tiscali LLU lines
dropping out like nobody's business.

George

George Weston wrote:
> <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) oups.com...
>> I wonder what benefit the customer is supposed to get from the LLU
>> migration?
>>
>> David
>
> 1. An alternative way to get "up to 8 Meg" service
> 2. Come to think about it, there is no number 2!

Higher upload speeds.

Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

(E-Mail Removed) wrote:
> Thanks for the note!
>
> The discussion forum covers the topic / problem well.
>
> I was not aware that I had been migrated from BT to Tiscali LLU, but
> now the penny has dropped. I have been paying for PN's premium
> service, but since the migration I have not been receiving a premium
> service.

That's probably because Plusnet ceased to be a premium provider long ago.
They're a cheap, adequate provider for the masses. Nothing wrong with that,
but premium they ain't.


Ian

--
www.jaxtrawstudios.com
science fiction comics with shagging in

In article <(E-Mail Removed) .com>,
<(E-Mail Removed)> wrote:

>Thanks for the note!
>
>The discussion forum covers the topic / problem well.
>
>I was not aware that I had been migrated from BT to Tiscali LLU, but
>now the penny has dropped. I have been paying for PN's premium
>service, but since the migration I have not been receiving a premium
>service.
>
>I wonder what benefit the customer is supposed to get from the LLU
>migration?

If PlusNet have migrated you to LLU without two advance warnings, you
could - and should - demand to be migrated back to IPStream (where at
least you can get a univerally accepted MAC key.

If you are suffering prolonged LLU connection problems, you should also
be entitled to a refund. Check out this PlusNet FAQ - and keep a copy
handy so that you can swat ignorant CS agents with it:

http://www.plus.net/support/broadban...pliers.shtml?p
n_session=b2192fbe4a9f0174b20f6f505ae81f47#11

Stan

On 17 Sep 2006, PlusNet Support Team <(E-Mail Removed)> wrote:

>Higher upload speeds.

So for the 80% to 90% who are lighter users, the 50% extra speed when they
send a 2 KB e-mail will make *what* difference to them, in truth?

A. not very much, if at all...