please help this is getting urgent

i'm using Routing and remote access on my server to route the internet to my
internal network.
My ISP needs to ping me from time to time and they need to get a request.
now the problem is, altough i have my basic firewall disabled on my RRAS My
ISP can not ping me.
i tried clicking on all the checks for the "allow ICMP"
i tried enabling and disabling the basic firewall many times but still my
ISP can not get a request from me when they ping me.
what could the problem be?

thanks in advance
Sensay

""" IPconfig/all result """

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator.SERVER>ping 192.168.6.2

Pinging 192.168.6.2 with 32 bytes of data:

Reply from 192.168.6.2: bytes=32 time<1ms TTL=128
Reply from 192.168.6.2: bytes=32 time<1ms TTL=128
Reply from 192.168.6.2: bytes=32 time<1ms TTL=128
Reply from 192.168.6.2: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.6.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Administrator.SERVER>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SERVER
Primary Dns Suffix . . . . . . . : emtech.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : emtech.local

Ethernet adapter Internet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ADMtek AN983 10/100 PCI Adapter
Physical Address. . . . . . . . . : 00-00-E8-4E-E5-A6
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.140.173.66
Subnet Mask . . . . . . . . . . . : 255.255.255.192
Default Gateway . . . . . . . . . : 10.140.173.65
DNS Servers . . . . . . . . . . . : 195.112.195.34
195.112.195.35

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connection
Physical Address. . . . . . . . . : 00-11-D8-A2-20-94
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.6.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.6.2
Primary WINS Server . . . . . . . : 192.168.6.2

Assuming 192.168.6.2 is internal NIC and 10.140.173.66 is external NIC, you ISP should not be able to ping 192.168.6.2 (that is good and by design). However the ISP may be able to ping external NIC IP.


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"Sensay" <(E-Mail Removed)> wrote in message news:531D921C-1E0E-48BB-A325-(E-Mail Removed)...
i'm using Routing and remote access on my server to route the internet to my
internal network.
My ISP needs to ping me from time to time and they need to get a request.
now the problem is, altough i have my basic firewall disabled on my RRAS My
ISP can not ping me.
i tried clicking on all the checks for the "allow ICMP"
i tried enabling and disabling the basic firewall many times but still my
ISP can not get a request from me when they ping me.
what could the problem be?

thanks in advance
Sensay

""" IPconfig/all result """

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator.SERVER>ping 192.168.6.2

Pinging 192.168.6.2 with 32 bytes of data:

Reply from 192.168.6.2: bytes=32 time<1ms TTL=128
Reply from 192.168.6.2: bytes=32 time<1ms TTL=128
Reply from 192.168.6.2: bytes=32 time<1ms TTL=128
Reply from 192.168.6.2: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.6.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Administrator.SERVER>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SERVER
Primary Dns Suffix . . . . . . . : emtech.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : emtech.local

Ethernet adapter Internet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ADMtek AN983 10/100 PCI Adapter
Physical Address. . . . . . . . . : 00-00-E8-4E-E5-A6
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.140.173.66
Subnet Mask . . . . . . . . . . . : 255.255.255.192
Default Gateway . . . . . . . . . : 10.140.173.65
DNS Servers . . . . . . . . . . . : 195.112.195.34
195.112.195.35

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connection
Physical Address. . . . . . . . . : 00-11-D8-A2-20-94
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.6.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.6.2
Primary WINS Server . . . . . . . : 192.168.6.2

"Sensay" <(E-Mail Removed)> wrote in message
news:531D921C-1E0E-48BB-A325-(E-Mail Removed)...
> i'm using Routing and remote access on my server to route the internet to
> my
> internal network.
> My ISP needs to ping me from time to time and they need to get a request.
> now the problem is, altough i have my basic firewall disabled on my RRAS
> My
> ISP can not ping me.
> i tried clicking on all the checks for the "allow ICMP"
> i tried enabling and disabling the basic firewall many times but still my
> ISP can not get a request from me when they ping me.
> what could the problem be?
> C:\Documents and Settings\Administrator.SERVER>ping 192.168.6.2

That's the wrong address to ping.

Assuming you do *NOT* have a broadband "router" between the Server and the
ISP, and that the server is directly connected to the Cable/DSL "modem"....
they should be pinging 10.140.173.66

Again, assuming you do *not* have a broadband "router" between the Server
and the ISP......
They should *first* try to ping 10.140.173.65 which is thier own router that
they own and operate,...
....then if it is successful they should attempt to ping your server's
address 10.140.173.66

This is an RFC Private Address.
It is not compatible with the Internet, the only reason the ISP should be
able to ping it is because it is part of their private system. No one else
on the Internet can ping it

If you *DO* have a broadband "router" between the Server and the ISP, then
they need to ping that External side IP# of the broadband device,...that is
the *only* thing that will be visible to them. The device needs to be
verified that is does not reject ICMP.

--
Phillip Windell [MCP, MVP, CCNA]
www.wandtv.com

The views expressed are my own (as annoying as they are), and not those of
my employer or anyone else associated with me.
-----------------------------------------------------

We need more information to help. Do you a router? Which IP they ping? Do you enable NAT?

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"Sensay" <(E-Mail Removed)> wrote in message news:402F0887-3750-4611-ABD1-(E-Mail Removed)...
man !
i don't know if i was clear in my question
the problem is that the ISP is not able to ping my external NIC, and i don't
know any
it is important for them to ping my external NIC, or they won't give me
internet
i know this is stupid, but this is their policy and i need to solve this

so any ideas ?????

"Robert L [MVP - Networking]" wrote:

> Assuming 192.168.6.2 is internal NIC and 10.140.173.66 is external NIC, you ISP should not be able to ping 192.168.6.2 (that is good and by design). However the ISP may be able to ping external NIC IP.
>
>
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
> "Sensay" <(E-Mail Removed)> wrote in message news:531D921C-1E0E-48BB-A325-(E-Mail Removed)...
> i'm using Routing and remote access on my server to route the internet to my
> internal network.
> My ISP needs to ping me from time to time and they need to get a request.
> now the problem is, altough i have my basic firewall disabled on my RRAS My
> ISP can not ping me.
> i tried clicking on all the checks for the "allow ICMP"
> i tried enabling and disabling the basic firewall many times but still my
> ISP can not get a request from me when they ping me.
> what could the problem be?
>
> thanks in advance
> Sensay
>
> """ IPconfig/all result """
>
> Microsoft Windows [Version 5.2.3790]
> (C) Copyright 1985-2003 Microsoft Corp.
>
> C:\Documents and Settings\Administrator.SERVER>ping 192.168.6.2
>
> Pinging 192.168.6.2 with 32 bytes of data:
>
> Reply from 192.168.6.2: bytes=32 time<1ms TTL=128
> Reply from 192.168.6.2: bytes=32 time<1ms TTL=128
> Reply from 192.168.6.2: bytes=32 time<1ms TTL=128
> Reply from 192.168.6.2: bytes=32 time<1ms TTL=128
>
> Ping statistics for 192.168.6.2:
> Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
> Approximate round trip times in milli-seconds:
> Minimum = 0ms, Maximum = 0ms, Average = 0ms
>
> C:\Documents and Settings\Administrator.SERVER>ipconfig /all
>
> Windows IP Configuration
>
> Host Name . . . . . . . . . . . . : SERVER
> Primary Dns Suffix . . . . . . . : emtech.local
> Node Type . . . . . . . . . . . . : Hybrid
> IP Routing Enabled. . . . . . . . : Yes
> WINS Proxy Enabled. . . . . . . . : No
> DNS Suffix Search List. . . . . . : emtech.local
>
> Ethernet adapter Internet:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : ADMtek AN983 10/100 PCI Adapter
> Physical Address. . . . . . . . . : 00-00-E8-4E-E5-A6
> DHCP Enabled. . . . . . . . . . . : No
> IP Address. . . . . . . . . . . . : 10.140.173.66
> Subnet Mask . . . . . . . . . . . : 255.255.255.192
> Default Gateway . . . . . . . . . : 10.140.173.65
> DNS Servers . . . . . . . . . . . : 195.112.195.34
> 195.112.195.35
>
> Ethernet adapter Local Area Connection:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connection
> Physical Address. . . . . . . . . : 00-11-D8-A2-20-94
> DHCP Enabled. . . . . . . . . . . : No
> IP Address. . . . . . . . . . . . : 192.168.6.2
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . :
> DNS Servers . . . . . . . . . . . : 192.168.6.2
> Primary WINS Server . . . . . . . : 192.168.6

Hello
i tried to plug the internet cable on another pc, the company were able to
ping this IP: 10.140.173.66
but when i plug it on the server, the company will not be able to ping me
anymore
i use RRAS, and the firewall is off

what now?
thanks in advance
Sensay


"Phillip Windell" wrote:

>
> "Sensay" <(E-Mail Removed)> wrote in message
> news:531D921C-1E0E-48BB-A325-(E-Mail Removed)...
> > i'm using Routing and remote access on my server to route the internet to
> > my
> > internal network.
> > My ISP needs to ping me from time to time and they need to get a request.
> > now the problem is, altough i have my basic firewall disabled on my RRAS
> > My
> > ISP can not ping me.
> > i tried clicking on all the checks for the "allow ICMP"
> > i tried enabling and disabling the basic firewall many times but still my
> > ISP can not get a request from me when they ping me.
> > what could the problem be?
> > C:\Documents and Settings\Administrator.SERVER>ping 192.168.6.2
>
> That's the wrong address to ping.
>
> Assuming you do *NOT* have a broadband "router" between the Server and the
> ISP, and that the server is directly connected to the Cable/DSL "modem"....
> they should be pinging 10.140.173.66
>
> Again, assuming you do *not* have a broadband "router" between the Server
> and the ISP......
> They should *first* try to ping 10.140.173.65 which is thier own router that
> they own and operate,...
> ....then if it is successful they should attempt to ping your server's
> address 10.140.173.66
>
> This is an RFC Private Address.
> It is not compatible with the Internet, the only reason the ISP should be
> able to ping it is because it is part of their private system. No one else
> on the Internet can ping it
>
> If you *DO* have a broadband "router" between the Server and the ISP, then
> they need to ping that External side IP# of the broadband device,...that is
> the *only* thing that will be visible to them. The device needs to be
> verified that is does not reject ICMP.
>
> --
> Phillip Windell [MCP, MVP, CCNA]
> www.wandtv.com
>
> The views expressed are my own (as annoying as they are), and not those of
> my employer or anyone else associated with me.
> -----------------------------------------------------
>
>
>