Pipex Woes

I've just got off the phone from pipex suport who are refusing to
esculate my problem to BT because my speed tests are not below 400 Kbps
download !!

My sync speed is fine at 5600 and my BRAS profile is 4500 kbps, but my
download speeds are crap. I've tried all the test including a differennt
modem and pc and the master socket test. The last suggestion was turn
off your AV and firewall FFS !

They won't esculate to BT unless I get 6 tests at < 0.4 Mbps. I've been
thinking of moving to fast.co.uk as this is the last straw for me with
pipex.

--
I'm afraid Mr.Zarnywoop is too cool to see you now...
He's on an intergalactic cruise in his office.

"Zarnywoop" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I've just got off the phone from pipex suport who are refusing to esculate
> my problem to BT because my speed tests are not below 400 Kbps download !!
>
> My sync speed is fine at 5600 and my BRAS profile is 4500 kbps, but my
> download speeds are crap. I've tried all the test including a differennt
> modem and pc and the master socket test. The last suggestion was turn off
> your AV and firewall FFS !
>
> They won't esculate to BT unless I get 6 tests at < 0.4 Mbps. I've been
> thinking of moving to fast.co.uk as this is the last straw for me with
> pipex.



Those stats sound very similar to my own with Eclipse. The speeds have
gone down the toilet in the last few months (last few weeks, particularly
so) I am absolutely convinced that it is Eclipse's deliberate policy - and,
probably, a growing policy among ISPs.

I'll know next week when I connect via enta, but I'm 99.99% certain that
I'll be back to the average 4 Mb speed that I used to get with Eclipse.

The bit about not initiating investigations is very familiar, too - lot's of
bloody silly script reading and suggestions about swapping micro-filters,
followed by dire warnings of a whopping bill if BT investigate my line and
find no fault.

Mind you, there *is* no fault, and no need to send out an engineer to look
at my line, or the exchange equipment - Eclipse know perfectly well what the
'problem' is, and that they are the cause of it.

I wouldn't waste your time with Pipex - if you're out of contract just leave
and save yourself a shed load of hassle.

Zarnywoop wrote:
> I've just got off the phone from pipex suport who are refusing to
> esculate my problem to BT because my speed tests are not below 400 Kbps
> download !!
>

Quite right. Its not a BT problem.

> My sync speed is fine at 5600 and my BRAS profile is 4500 kbps, but my
> download speeds are crap. I've tried all the test including a differennt
> modem and pc and the master socket test. The last suggestion was turn
> off your AV and firewall FFS !

Its not a BT problem. Its a pipex problem.

>
> They won't esculate to BT unless I get 6 tests at < 0.4 Mbps. I've been
> thinking of moving to fast.co.uk as this is the last straw for me with
> pipex.
>

Pipex are running you over a congested backhaul or a congested internal
network.

Try sending a little more with someone else.

ensal wrote:
> "Zarnywoop" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> I've just got off the phone from pipex suport who are refusing to esculate
>> my problem to BT because my speed tests are not below 400 Kbps download !!
>>
>> My sync speed is fine at 5600 and my BRAS profile is 4500 kbps, but my
>> download speeds are crap. I've tried all the test including a differennt
>> modem and pc and the master socket test. The last suggestion was turn off
>> your AV and firewall FFS !
>>
>> They won't esculate to BT unless I get 6 tests at < 0.4 Mbps. I've been
>> thinking of moving to fast.co.uk as this is the last straw for me with
>> pipex.
>
>
>
> Those stats sound very similar to my own with Eclipse. The speeds have
> gone down the toilet in the last few months (last few weeks, particularly
> so) I am absolutely convinced that it is Eclipse's deliberate policy - and,
> probably, a growing policy among ISPs.
>
> I'll know next week when I connect via enta, but I'm 99.99% certain that
> I'll be back to the average 4 Mb speed that I used to get with Eclipse.
>
> The bit about not initiating investigations is very familiar, too - lot's of
> bloody silly script reading and suggestions about swapping micro-filters,
> followed by dire warnings of a whopping bill if BT investigate my line and
> find no fault.
>
> Mind you, there *is* no fault, and no need to send out an engineer to look
> at my line, or the exchange equipment - Eclipse know perfectly well what the
> 'problem' is, and that they are the cause of it.
>
> I wouldn't waste your time with Pipex - if you're out of contract just leave
> and save yourself a shed load of hassle.
>
>
>
Its amazing how Pipex have manged to retain their sleazy image despite
having been sold about ten times..

Zarnywoop wrote:

> I've just got off the phone from pipex suport who are refusing to
> esculate my problem to BT because my speed tests are not below 400 Kbps
> download !!
>
> My sync speed is fine at 5600 and my BRAS profile is 4500 kbps, but my
> download speeds are crap. I've tried all the test including a differennt
> modem and pc and the master socket test. The last suggestion was turn
> off your AV and firewall FFS !
>
> They won't esculate to BT unless I get 6 tests at < 0.4 Mbps. I've been
> thinking of moving to fast.co.uk as this is the last straw for me with
> pipex.

Yes, move.

Graham

The Natural Philosopher wrote:

> Try sending a little more with someone else.

You mean spending surely.

My service with the totally excellent IDnet cost me a premium of only £3 or 20%
over what I used to pay Plusnet.

The difference is chalk and cheese. It's like a 400% difference.

Graham

Eeyore wrote:
>
> Zarnywoop wrote:
>
>
>>I've just got off the phone from pipex suport who are refusing to
>>esculate my problem to BT because my speed tests are not below 400 Kbps
>>download !!
>>
>>My sync speed is fine at 5600 and my BRAS profile is 4500 kbps, but my
>>download speeds are crap. I've tried all the test including a differennt
>>modem and pc and the master socket test. The last suggestion was turn
>>off your AV and firewall FFS !
>>
>>They won't esculate to BT unless I get 6 tests at < 0.4 Mbps. I've been
>>thinking of moving to fast.co.uk as this is the last straw for me with
>>pipex.
>
>
> Yes, move.
>
> Graham
>
MAC code requested :-)

--
I'm afraid Mr.Zarnywoop is too cool to see you now...
He's on an intergalactic cruise in his office.

"The Natural Philosopher" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> ensal wrote:
>>
>> I wouldn't waste your time with Pipex - if you're out of contract
>> just leave and save yourself a shed load of hassle.
>>
>>
>>
> Its amazing how Pipex have manged to retain their sleazy image despite
> having been sold about ten times..

Pipex are better than Virgin Media, but they're both worse than
TalkTalk.
Good news is, they all need a miracle to be able to beat Tesco's
Supermarket! )

http://www.dslzoneuk.net/isp_ratings.php

"The Natural Philosopher" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Try sending a little more with someone else.
>

didnt you suggest that changing isp never solves anything, just a week ago?

Eeyore wrote:
>
> The Natural Philosopher wrote:
>
>> Try sending a little more with someone else.
>
> You mean spending surely.
>
> My service with the totally excellent IDnet cost me a premium of only £3 or 20%
> over what I used to pay Plusnet.
>
> The difference is chalk and cheese. It's like a 400% difference.

And there's the rub really. The difference between a high contention
backhaul and a low one is small beer.

These ultra cheap services are for gibbons who surf a bit of porn after
work, when the net is faster, and don't even know what they are getting.
Fine.

If you want more, do what you have done. Spend a little more and get a
LOT more.

>
> Graham
>
>