pipex service info

If you are considering pipex as a service provide the following may be
of interest.

(1) If you sign up for one package (for example mini) and wish to
upgrade at a later date to a different package then pipex insist on a
new 12 month contract.
(2) Pipex now use a 0871 charge for customer support i believe it is
10p/minute and they are not quick to answer techinical calls.

On 05/01/2008 12:16, (E-Mail Removed) wrote:

> If you are considering pipex as a service

See helpful information at
http://www.pipex.co.uk/legal/pipex-combined-t+c.php

On Jan 5, 12:16 pm, davejunk...@googlemail.com wrote:
> If you are considering pipex as a service provide the following may be
> of interest.
>
> (1) If you sign up for one package (for example mini) and wish to
> upgrade at a later date to a different package then pipex insist on a
> new 12 month contract.
> (2) Pipex now use a 0871 charge for customer support i believe it is
> 10p/minute and they are not quick to answer techinical calls.

I've been with Pipex for a few years now and on receiving the letter
about the 0870 support requested my MAC code.

It's not that I use support numbers much but a matter of principle.

Geoff Lane

On Sat, 05 Jan 2008 12:44:26 +0000, Andy Burns
<(E-Mail Removed)> wrote:

>On 05/01/2008 12:16, (E-Mail Removed) wrote:
>
>> If you are considering pipex as a service
>
>See helpful information at
>http://www.pipex.co.uk/legal/pipex-combined-t+c.php

One nasty spotted right away (phone service though):
Where You make a telephone call by dialling the "BT Break Out Code"
(1280) We will raise Call Charges in respect of that call at the then
current standard BT day time retail rate or at Our then current Call
Charge rate, whichever is the higher, for the telephone number
dialled.

I legged it last month after 5 years service = 5 years service and 2
weeks of total dead nothingness coupled with Support cluelessness.
Even told them where the fault was. Text messages to call in, all of
which ended up in yet another useless bloody "check yer microfilter"
dead end each time.

Pipex 2007 RIP. No flowers.
--
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So back to cmylod at bigfoot dot com

Colum Mylod wrote:
> On Sat, 05 Jan 2008 12:44:26 +0000, Andy Burns
> <(E-Mail Removed)> wrote:
>
>> On 05/01/2008 12:16, (E-Mail Removed) wrote:
>>
>>> If you are considering pipex as a service
>>
>> See helpful information at
>> http://www.pipex.co.uk/legal/pipex-combined-t+c.php
>
> One nasty spotted right away (phone service though):
> Where You make a telephone call by dialling the "BT Break Out Code"
> (1280) We will raise Call Charges in respect of that call at the then
> current standard BT day time retail rate or at Our then current Call
> Charge rate, whichever is the higher, for the telephone number
> dialled.
>
> I legged it last month after 5 years service = 5 years service and 2
> weeks of total dead nothingness coupled with Support cluelessness.
> Even told them where the fault was. Text messages to call in, all of
> which ended up in yet another useless bloody "check yer microfilter"
> dead end each time.
>
> Pipex 2007 RIP. No flowers.


If you line rental is with BT, is it possible for Pipex to know you have
bypassed their CPS by dialling 1280?


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http://www.cccs.co.uk

> I've been with Pipex for a few years now and on receiving the letter
> about the 0870 support requested my MAC code.
>
> It's not that I use support numbers much but a matter of principle.
>
> Geoff Lane

I too this week requested a MAC code as I was offered (up to) 16Mb
(unlimited) for £10 a month with free tech support from UK (Scotland) with
O2.
In general people generally seem happy with their service

Was paying £17.99 for 2Mb with Pipex - the most they could increase it to
was 5.5Mb, they tried to sweeten it by offering 3 months free and drop
price by £5 pcm but i just asked for the MAC code and the bloke on phone
agreed he couldnt beat the deal.

8 Days and counting