Pipex overpayment?

Hi guys,
My Pipex ADSL was cancelled on the 28th March. They took 1 months
payment of £23.44 on 10th March.

Will they refund me the 2 weeks I have not had access to, or will they screw
me for it?

Simon

"Simon Ough" <(E-Mail Removed)> wrote in message
news:c51gjs$2omath$(E-Mail Removed)...
> Hi guys,
> My Pipex ADSL was cancelled on the 28th March. They took 1 months
> payment of £23.44 on 10th March.
>
> Will they refund me the 2 weeks I have not had access to, or will they
screw
> me for it?
>
> Simon
>
>

I doubt they will, as I would think your contract was on a monthly basis,
not weekly basis.

On Wed, 7 Apr 2004 19:17:11 +0100, "Simon Ough"
<(E-Mail Removed)> wrote:

>Hi guys,
> My Pipex ADSL was cancelled on the 28th March. They took 1 months
>payment of £23.44 on 10th March.
>
>Will they refund me the 2 weeks I have not had access to, or will they screw
>me for it?
>
>Simon
>


I would shout. Billing is one of the weak spots in Pipex.

I was more than £400 in credit on my Dial account. I told them to
credit my DSL account with the loot but to keep the Dial email
accounts. They cut the accounts anyway, despite a long trail of emails
telling them what to do.

Of course, they did it on Friday night, which meant three (they
screwed up the recovery) long (mostly on in 40-minute queues
masquerading as 15-minute queues) calls to support on Saturday
morning.

Technically, Pipex is fine. Accounting is awful, it seems, support is
not as smart as it might be.

Do not rely on them to do anything of their own accord.

MK



__________________________________________________ _____________________
Michael Kenward Words for sale

Payments made by Direct Debit are misunderstood:
The rules relating to Direct Debit are:
If you are debited for which the Debitor is not entitles you need only to
contact your bank and tell them that the payment is debiter is not entitles
and request that they credit your account today. They will firstly say they
cannot but you can DEMAND they do under the terms of direct debit. The bank
will then credit your account and DEMAND repayment to them from the debitor.
All the above is a no choice alternative for the banks and the debitor
You are of course liable for the relationship between you and the debitor if
you make an unjustified demand for refund

Denis
"Simon Ough" <(E-Mail Removed)> wrote in message
news:c51gjs$2omath$(E-Mail Removed)...
> Hi guys,
> My Pipex ADSL was cancelled on the 28th March. They took 1 months
> payment of £23.44 on 10th March.
>
> Will they refund me the 2 weeks I have not had access to, or will they
screw
> me for it?
>
> Simon
>
>

"Denis Cary" <(E-Mail Removed)> wrote in message
news:c543v7$its$(E-Mail Removed)...
> Payments made by Direct Debit are misunderstood:
> The rules relating to Direct Debit are:
> If you are debited for which the Debitor is not entitles you need only to
> contact your bank and tell them that the payment is debiter is not
entitles
> and request that they credit your account today. They will firstly say
they
> cannot but you can DEMAND they do under the terms of direct debit. The
bank
> will then credit your account and DEMAND repayment to them from the
debitor.
> All the above is a no choice alternative for the banks and the debitor
> You are of course liable for the relationship between you and the debitor
if
> you make an unjustified demand for refund

I paid Pipex by MasterCard, not DD.

Simon