Pipex grief

Pipex are drowning in calls. I've been on their service (Solo 500 then
the 1M which is 2M clamped) for nigh on 4 years relatively
problem-free until Friday. Tried phoning Saturday but they dump your
call if the queue itself is too long. Finally got someone at 8am
Monday who had a confused story about BT ceasing my line. It looks
like the real issue is my exchange (KensalG) was unbundled and they
cocked up my line since I'm not taking that expensive Homecall
service.

BT on the other hand had seen 2 issues with the line: microfilter on
my side ("loop fault") and a Pipex issue with the line. They tested
and re-tested until I tracked the house-side issue.

It's very informative to compare adslguide.org.uk forums: Pipex's is a
long list of woes, Zen in contrast appears all happy bunnies. My
inertia is wearing off for a migration now that I've been slapped with
poor support in time of crisis - no broadband for 4 days is what
passes for crisis these days!

--
Old anti-spam address cmylod at despammed dot com appears broke
So back to cmylod at bigfoot dot com

Colum Mylod wrote:
> Pipex are drowning in calls. I've been on their service (Solo 500 then
> the 1M which is 2M clamped) for nigh on 4 years relatively
> problem-free until Friday. Tried phoning Saturday but they dump your
> call if the queue itself is too long. Finally got someone at 8am
> Monday who had a confused story about BT ceasing my line. It looks
> like the real issue is my exchange (KensalG) was unbundled and they
> cocked up my line since I'm not taking that expensive Homecall
> service.
>
> BT on the other hand had seen 2 issues with the line: microfilter on
> my side ("loop fault") and a Pipex issue with the line. They tested
> and re-tested until I tracked the house-side issue.
>
> It's very informative to compare adslguide.org.uk forums: Pipex's is a
> long list of woes, Zen in contrast appears all happy bunnies. My
> inertia is wearing off for a migration now that I've been slapped with
> poor support in time of crisis - no broadband for 4 days is what
> passes for crisis these days!
>
> --
> Old anti-spam address cmylod at despammed dot com appears broke
> So back to cmylod at bigfoot dot com

As you may see in another thread I am a relatively new Pipex customer.
Unfortunately I still do not have a broadband connection, and am in the
'no mans land' that exists between my ISP and BT. Pipex support has
been very very poor. On several occasions I have spent over 40mins
waiting for my calls to be answered. I have contacted Oftel/Otel as a
last resort, but truth is they are not empowered to do much as far as I
see it.

> Pipex are drowning in calls. I've been on their service (Solo 500 then
> the 1M which is 2M clamped) for nigh on 4 years relatively
> problem-free until Friday. Tried phoning Saturday but they dump your
> call if the queue itself is too long. Finally got someone at 8am
> Monday who had a confused story about BT ceasing my line. It looks
> like the real issue is my exchange (KensalG) was unbundled and they
> cocked up my line since I'm not taking that expensive Homecall
> service.
>
> BT on the other hand had seen 2 issues with the line: microfilter on
> my side ("loop fault") and a Pipex issue with the line. They tested
> and re-tested until I tracked the house-side issue.
>
> It's very informative to compare adslguide.org.uk forums: Pipex's is a
> long list of woes, Zen in contrast appears all happy bunnies. My
> inertia is wearing off for a migration now that I've been slapped with
> poor support in time of crisis - no broadband for 4 days is what
> passes for crisis these days!

Let me get this right. You have faulty filter that BT diagnosed and BT have
cocked it up the unbundling and you blame Pipex? Did I miss something? Just
curious.

Peter Crosland

Colum Mylod wrote:
> Zen in contrast appears all happy bunnies.


I remember when the PlusNet Forums on ADSLGuide were like that.......

Thus spaketh fdgfdg:
> Colum Mylod wrote:
>> Zen in contrast appears all happy bunnies.
>
>
> I remember when the PlusNet Forums on ADSLGuide were like that.......

I remember when Pipex was one of the best, if not the best ISPs.


--
Items for sale: www.dodgy-dealer.co.uk

"Mark, Devon" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ups.com...
>
> Colum Mylod wrote:
>> Pipex are drowning in calls. I've been on their service (Solo 500 then
>> the 1M which is 2M clamped) for nigh on 4 years relatively
>> problem-free until Friday. Tried phoning Saturday but they dump your
>> call if the queue itself is too long. Finally got someone at 8am
>> Monday who had a confused story about BT ceasing my line. It looks
>> like the real issue is my exchange (KensalG) was unbundled and they
>> cocked up my line since I'm not taking that expensive Homecall
>> service.
>>
>> BT on the other hand had seen 2 issues with the line: microfilter on
>> my side ("loop fault") and a Pipex issue with the line. They tested
>> and re-tested until I tracked the house-side issue.
>>
>> It's very informative to compare adslguide.org.uk forums: Pipex's is a
>> long list of woes, Zen in contrast appears all happy bunnies. My
>> inertia is wearing off for a migration now that I've been slapped with
>> poor support in time of crisis - no broadband for 4 days is what
>> passes for crisis these days!
>>
>> --
>> Old anti-spam address cmylod at despammed dot com appears broke
>> So back to cmylod at bigfoot dot com
>
> As you may see in another thread I am a relatively new Pipex customer.
> Unfortunately I still do not have a broadband connection, and am in the
> 'no mans land' that exists between my ISP and BT. Pipex support has
> been very very poor. On several occasions I have spent over 40mins
> waiting for my calls to be answered. I have contacted Oftel/Otel as a
> last resort, but truth is they are not empowered to do much as far as I
> see it.
>

You need to get a BT engineer out. Pipex have been reasonably helpful with
me. 2 or 3 years ago when broadband didn't work from the install date they
got BT to send a man out. A couple of months ago when the connection kept
dropping I got in touch - early on a Saturday morning - and they were going
to send an engineer out and lead me to believe he would fix the broadband
and the crackle on the line at the same time. I didn't want a voice chap to
come out then have to wait for a broadband chap to come out. This wasn't
the case and nothing happened until I chased it and found out that Pipex
can't do what they said they were going to do and I have to deal with the
voice side seperately. Fortunately, fixing the voice problem sorted the BB
as well.

>
> Let me get this right. You have faulty filter that BT diagnosed and BT have
> cocked it up the unbundling and you blame Pipex? Did I miss something? Just
> curious.
>
> Peter Crosland

No what he blames is the fact that their new CRM software does not work
properly
They do not even know whether I am unbundled or not
In August I asked for a MAC
It arrived on October 30th telling me I would be ceased in 30 days. It
meant 30 hours! The MAC code had expired before it had been sent! The
MAC code is a joke anyway.
They apparantlycannot give me a static IP without a cease and
reprovision ( even though they promised me thay could 3 weeks ago)
Pipex customer support is a shambles. I am thinking of signing up for a
second BT line.
HTH Phil

"{{{{{Welcome}}}}}" <bhx___spam@trapped___hotmail.co.uk> wrote in message
news:2SI3h.47945$(E-Mail Removed). uk...
> Thus spaketh fdgfdg:
>> Colum Mylod wrote:
>>> Zen in contrast appears all happy bunnies.
>>
>>
Guess that makes me a happy bunny.

Zen are great, expensive but you get what you pay for.

In message <2SI3h.47945$(E-Mail Removed) >,
{{{{{Welcome}}}}} <bhx___spam@trapped___hotmail.co.uk> writes
>Thus spaketh fdgfdg:
>> Colum Mylod wrote:
>>> Zen in contrast appears all happy bunnies.
>> I remember when the PlusNet Forums on ADSLGuide were like
>>that.......
>
>I remember when Pipex was one of the best, if not the best ISPs.
>
>
And then came ADSL.....
--
Devs
"Punchdown Pete the old Kroner"

Devs wrote:
> And then came ADSL.....

Initial ADSL was fine, its this Capacity/Usage Based Charging which has
turned the once great ISPs over (IMO) then MaxDSL finished them off.
Just think about the mess that PlusNet got themselves into over their
weird AUPs and their rush into Max........