Pipex dropped connections

I recently subscribed to Pipex extreme ADSL service using the Alcatel
speedtouch 330 modem, the problem I have is that every so often I get
disconnected for no obvious reason and have to reboot my pc as the modem
interface just hangs trying to reconnect with the icon in the tray showing
amber with a description of initializing when I hover the mouse over it.
This can happen after a couple of hours online or a couple of minutes and
can be more frequent on some nights more than others(particularly bad last
night). I called pipex support and updated my via 4-in-1 drivers, but the
problem still persists, does anyone have this same problem - it's driving me
nuts!!!!

I had a similar problem straight after becoming upgraded to broadband.
My connection was very random, more off than on, and it finally went off all
together.
I was given the run around by 'Technical Support' about drivers, splitters,
modems etc.
My 530 modem was giving me an error message 'Modemline Down' was would not
synchronise.

It took BT about 9 days to send out a phone engineer to test the line on
site and he couldn't find a line fault, but passed it onto an adsl
specialist engineer who took several more days to come out.

Fortunately the adsl specialist knew what he was doing and detected that my
line was good for PSTN regular phone use but not for ADSL, that's why it
kept going off.

Luckily there was a new underground cable between me and the exchange and
the adsl engineer transferred me onto it. Everything has been fine since, no
dropped connections at all.

The unfortunate thing is that BT only send out the specialist as a last
resort, so you will probably be messed around for a week or 10 days 'till
they send someone who knows what they are doing.

By the way, if you ask for the adsl specialist to come out before the PSTN
man has been and decided he can't fix it, your ISP or BT will probably
threaten you with a bill for £150 if they send the specialist and he find
the fault is with your PC.

This is a good site for broadband info and help.

--
http://www.adslguide.org.uk/

> I recently subscribed to Pipex extreme ADSL service using the Alcatel
> speedtouch 330 modem, the problem I have is that every so often I get
> disconnected for no obvious reason and have to reboot my pc as the modem
> interface just hangs trying to reconnect

Very common problem - some people report that using a powered USB hub (so
it isn`t being powered by the computer itself) may help.

I had a similar problem on a SiS chipset, so it`s not restricted to VIA
chipsets alone. I bought a router with a built in modem, and haven`t
looked back - i`d recommend it :-)

--
Please add "[newsgroup]" in the subject of any personal replies via email
or you are likely to be spam filtered :-}

MikeB2168 wrote:
> I recently subscribed to Pipex extreme ADSL service using the Alcatel
> speedtouch 330 modem, the problem I have is that every so often I get
> disconnected for no obvious reason and have to reboot my pc as the
> modem interface just hangs trying to reconnect with the icon in the
> tray showing amber with a description of initializing when I hover
> the mouse over it. This can happen after a couple of hours online or
> a couple of minutes and can be more frequent on some nights more than
> others(particularly bad last night). I called pipex support and
> updated my via 4-in-1 drivers, but the problem still persists, does
> anyone have this same problem - it's driving me nuts!!!!

For the last 4 weeks or so I have repeatedly been getting disconnections on
my Alcatel 330, sometimes within 2 minutes of reconnecting. The problem
seems to start around 20:00 hours, occasionally the odd time during the day
or early evening but after 20:00 hours the disconnections are every few
minutes and this evening to enable me to reconnect even though the lights
were stable I had to reboot 4 times but now at 22:20 I have been free of
disconnections for about 30 minutes.

I have spoken with Pipex support but they tell me they can only look at log
of the disconnections for that day and not view them the day after. I am
therefore stuck, as they tend to happen about 19:55 onwards and they tell me
that BT will not investigate the problem without some evidence of the
ongoing disconnections, so I am in a catch 22 situation, with no one willing
to help me!

Disgrunteled