pipex adsl upgrade question

As a pipex solo 500 customer, I went for the solo 1000 upgrade the other day
which costs £41 to regrade to, got a email today saying that I failed the
test for 1mb.
Now the question I want to ask is pipex have taken £41 off my credit card,
because the test failed will I get this back?

Cheers

Goodtimes

The best thing to do is ring and ask. But i'm sure that I read somewhere
that the money is not refundable once the the 1 meg upgrade has started,
this might be the cost of the administration.
Regards
Tacky
(a pipiex subscriber)
"goodtimes" <(E-Mail Removed)> wrote in message
news:c27pg1$1r7kf2$(E-Mail Removed)...
> As a pipex solo 500 customer, I went for the solo 1000 upgrade the other
day
> which costs £41 to regrade to, got a email today saying that I failed the
> test for 1mb.
> Now the question I want to ask is pipex have taken £41 off my credit card,
> because the test failed will I get this back?
>
> Cheers
>
> Goodtimes
>
>

"Tacky" <(E-Mail Removed)> wrote in message
news:40476e10$0$10149$(E-Mail Removed) ...
> The best thing to do is ring and ask. But i'm sure that I read somewhere
> that the money is not refundable once the the 1 meg upgrade has started,
> this might be the cost of the administration.
> Regards
> Tacky

Well considering the cost is called a "re-grade" fee, I haven't actually
re-graded so I cannot see how they can justify taking £40 from me when all
they have done is requested BT do a line check on my already installed ADSL
line.

I cannot ring now as their lines are closed, anyone else been down this
road?

Cheers

Goodtimes

"goodtimes" <(E-Mail Removed)> wrote in message
news:c27pg1$1r7kf2$(E-Mail Removed)...
> As a pipex solo 500 customer, I went for the solo 1000 upgrade the other
day
> which costs £41 to regrade to, got a email today saying that I failed the
> test for 1mb.
> Now the question I want to ask is pipex have taken £41 off my credit card,
> because the test failed will I get this back?

You should get a refund.

As your line doesn't qualify for the 1MB service, BT won't have charged
Pipex anything - hence, Pipex should return the money.

Regards
Sunil

"Sunil Sood" <(E-Mail Removed)> wrote in message
news:c27s3q$1pbssc$(E-Mail Removed)...
> You should get a refund.
>
> As your line doesn't qualify for the 1MB service, BT won't have charged
> Pipex anything - hence, Pipex should return the money.
>
> Regards
> Sunil
>

Cheers mate, I hope so, just looked on their site and there's nothing
mentioning any fee if the test fails, It also says monies will only be taken
if the re-grade is successful, so I wonder why they have help themselves to
my credit card when my line hasn't even pass in the first place?

Goodtimes

On Thu, 4 Mar 2004 17:36:48 -0000, "goodtimes" <(E-Mail Removed)>
wrote:

>As a pipex solo 500 customer, I went for the solo 1000 upgrade the other day
>which costs £41 to regrade to, got a email today saying that I failed the
>test for 1mb.
>Now the question I want to ask is pipex have taken £41 off my credit card,
>because the test failed will I get this back?
>
>Cheers
>
>Goodtimes
>


You will get a refund.

Mine failed as I was too far away from the exchange (even tho my
router said the line was more than good enough) and my refund came
through on the card next day.


--
The Sopranos season 5 will premiere Sunday, March 7th, 2004
--
Mike.P®

u will get a refund as ya line didnt pass!
"Mike.P®" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Thu, 4 Mar 2004 17:36:48 -0000, "goodtimes" <(E-Mail Removed)>
> wrote:
>
> >As a pipex solo 500 customer, I went for the solo 1000 upgrade the other
day
> >which costs £41 to regrade to, got a email today saying that I failed the
> >test for 1mb.
> >Now the question I want to ask is pipex have taken £41 off my credit
card,
> >because the test failed will I get this back?
> >
> >Cheers
> >
> >Goodtimes
> >
>
>
> You will get a refund.
>
> Mine failed as I was too far away from the exchange (even tho my
> router said the line was more than good enough) and my refund came
> through on the card next day.
>
>
> --
> The Sopranos season 5 will premiere Sunday, March 7th, 2004
> --
> Mike.P®