Ping anyone at Plusnet

When abuse reports are sent to (E-Mail Removed) why do you appear to do
nothing other than send an auto-responder message acknowledging
receipt?

Consequently, the abuse reporter is left none the wiser as to whether
plus.net have investigated / resolved the issue raised or simply
ignored/ binned the report.

Personally, Im left with the impression that plus.net has a cavalier
and apathetic approach to abuse reports!

(E-Mail Removed) wrote:
> When abuse reports are sent to (E-Mail Removed) why do you appear to do
> nothing other than send an auto-responder message acknowledging
> receipt?
>
> Consequently, the abuse reporter is left none the wiser as to whether
> plus.net have investigated / resolved the issue raised or simply
> ignored/ binned the report.
>
> Personally, Im left with the impression that plus.net has a cavalier
> and apathetic approach to abuse reports!

That's not the case I cn assure you. Every abuse ticket is followed up
and the offending customer contacted where necessary.

If you raise a ticket on your account (and depending on the nature of
the abuse report of course), I can probably dig out the communication we
sent to the customer in question if you need that reassurance?

Kind Rgds,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to broadband ------

(E-Mail Removed) wrote:
> When abuse reports are sent to (E-Mail Removed) why do you appear to
> do nothing other than send an auto-responder message acknowledging
> receipt?
>
> Consequently, the abuse reporter is left none the wiser as to
> whether plus.net have investigated / resolved the issue raised or
> simply ignored/ binned the report.
>
> Personally, Im left with the impression that plus.net has a cavalier
> and apathetic approach to abuse reports!

Every abuse team on all the ISPs are virtually the same, keep kicking
the complaints in as they will take notice (some quicker than others).
The only time I've ever had a direct responce (not a auto one) was
when I reported pedeophilic behaviour of a certain ISPs user, in that
case they were very quick to react & I actually got a thank you for
reporting the person.

On 2 Apr, 20:00, PlusNet Support Team <supp...@plus.net> wrote:
/snip
>
> That's not the case I cn assure you. Every abuse ticket is followed up
> and the offending customer contacted where necessary.
>
> If you raise a ticket on your account (and depending on the nature of
> the abuse report of course), I can probably dig out the communication we
> sent to the customer in question if you need that reassurance?
>
> Kind Rgds,
>
> --
> |Bob Pullen Broadband Solutions for
> |Support Home & Business @
> |PlusNet plc. www.plus.net
> +------ PlusNet - The smarter way to broadband ------

Thanks for the quick response Bob

I don't have an account with plusnet - I reported abuse by someone
using your network

How do I find out the abuse ticket number - the auto-responder receipt
message has no apparent unique identifier?

How would I go about obtaining details of your abuse department
communication sent to the customer?

(E-Mail Removed) wrote:

> Thanks for the quick response Bob
>
> I don't have an account with plusnet - I reported abuse by someone
> using your network
>
> How do I find out the abuse ticket number - the auto-responder receipt
> message has no apparent unique identifier?

Will the email you sent us be easy for me to find based on your Usenet
pseudonym do you think?

When was it sent?

Rgds,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to broadband ------

On 2 Apr, 23:24, PlusNet Support Team <supp...@plus.net> wrote:
> capat...@googlemail.com wrote:
> > Thanks for the quick response Bob
>
> > I don't have an account with plusnet - I reported abuse by someone
> > using your network
>
> > How do I find out the abuse ticket number - the auto-responder receipt
> > message has no apparent unique identifier?
>
> Will the email you sent us be easy for me to find based on your Usenet
> pseudonym do you think?
>
> When was it sent?
>
> Rgds,
>
> --
> |Bob Pullen Broadband Solutions for
> |Support Home & Business @
> |PlusNet plc. www.plus.net
> +------ PlusNet - The smarter way to broadband ------

Bob

If you send a direct-contact email address to the email address
associated with this posting, I will forward to you a copy of the
original abuse report

(E-Mail Removed) wrote:
> If you send a direct-contact email address to the email address
> associated with this posting, I will forward to you a copy of the
> original abuse report

Done.

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to broadband ------

On 3 Apr, 21:09, PlusNet Support Team <supp...@plus.net> wrote:
> capat...@googlemail.com wrote:
> > If you send a direct-contact email address to the email address
> > associated with this posting, I will forward to you a copy of the
> > original abuse report
>
> Done.
>
> --
> |Bob Pullen Broadband Solutions for
> |Support Home & Business @
> |PlusNet plc. www.plus.net
> +------ PlusNet - The smarter way to broadband ------

Thank you

On Wed, 2 Apr 2008 11:04:07 -0700 (PDT), (E-Mail Removed) wrote:

>When abuse reports are sent to (E-Mail Removed) why do you appear to do
>nothing other than send an auto-responder message acknowledging
>receipt?

You dirty netcopping cunt!

On Wed, 02 Apr 2008 20:00:56 +0100, PlusNet Support Team
<(E-Mail Removed)> wrote:

>(E-Mail Removed) wrote:
>> When abuse reports are sent to (E-Mail Removed) why do you appear to do
>> nothing other than send an auto-responder message acknowledging
>> receipt?
>>
>> Consequently, the abuse reporter is left none the wiser as to whether
>> plus.net have investigated / resolved the issue raised or simply
>> ignored/ binned the report.
>>
>> Personally, Im left with the impression that plus.net has a cavalier
>> and apathetic approach to abuse reports!
>
>That's not the case I cn assure you. Every abuse ticket is followed up
>and the offending customer contacted where necessary.
>
>If you raise a ticket on your account (and depending on the nature of
>the abuse report of course), I can probably dig out the communication we
>sent to the customer in question if you need that reassurance?

Please don't encourage Net Nannys or you'll make a rod for your own
backs.

Treat them with the contempt they obviously deserve and just pretend
you have done something. After a dozen times or so they get the
message.