PC and Xbox cannot browse web through connected Speedtouch router

Can anyone help me with some serious router problems I am having. I
have my Xbox and my PC going through my Speedtouch 510 V4. I have
manually configured a PPPoE connection and it reads as connected in
the router interface and I get the solid green light on the router.
The problem is that I cant browse the internet from my PC, and my Xbox
Live fails at the last check (as it can't browse to the site for the
same reason that my PC can't browse). I cant browse IP addresses
either (so its not a DNS issue, also the Xbox Live DNS check passes).
So whats stopping me browsing? I have no support on this as my ISP
only support their own USB modem, so I am learning as I go here. Does
anyone have any idea what router setting I am missing thats doing
this? Is it a NAT issue or something more simple or more complicated?
Please help!

"David Wade" <(E-Mail Removed)> wrote in message news:<bimcqg$asnie$(E-Mail Removed)>...
> "Spud Gun" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) m...
> > Can anyone help me with some serious router problems I am having. I
> > have my Xbox and my PC going through my Speedtouch 510 V4. I have
> > manually configured a PPPoE connection and it reads as connected in
> > the router interface and I get the solid green light on the router.
>
> Did you SpeedTouch come with the standard profiles on the disk. If so why
> did you make a manual configuration?
> I am sure you would be better to use the Single IP address profile from the
> install disk.
> Can you say EXACTLY what you did to confiure this.
>
> > The problem is that I cant browse the internet from my PC, and my Xbox
>
> But can you get to the mini server in the router?. I assume you can as you
> have configured it?
>
>
> > Live fails at the last check (as it can't browse to the site for the
> > same reason that my PC can't browse). I cant browse IP addresses
> > either (so its not a DNS issue, also the Xbox Live DNS check passes).
> > So whats stopping me browsing? I have no support on this as my ISP
> > only support their own USB modem, so I am learning as I go here. Does
> > anyone have any idea what router setting I am missing thats doing
> > this? Is it a NAT issue or something more simple or more complicated?
>
> I don't there is anything more complex than NAT...
>
> There are two possible issues here. Either your PC does not know where to
> send packets for the internet,
> or the Router does not know where to send the packets once it gets them.
>
> The first is set by the "default gateway" on your PC. If you have
> WIN95/98/ME the use WINIPCFG to examine the settings.
> If you have NT/2000/XP then type "ipconfig" in a command window.
>
> In both cases the "default gateway" should contain the IP address of the
> Speedtouch.
>
> If they don't then you need to fix this. If you are using the DHCP server on
> the router then re-config the router.
> If you manually configured the PC, then you need to change the TCP-IP
> properties on the PC.
>
> If these are set correctly, then your router is not routing correctly. You
> can see the router table from the web interface to the router. There should
> be a couple of default entries in this table. One near the top with a source
> network address of your LAN and a destination of PPPOA. The other should
> have a source of ANY and a destination of eth0.
>
> > Please help!
>
> Well I hope that helps but you should really say more about what you
> did.....

Thanks for all that. I will clear some things up on what I did and
what I get with the setup wizard for the 510. When I choose to
configure the router during the setup wizard, no matter which option I
pick (Dynamic, Spoofing, etc.) all I get are the dialogs to enter a
username and password for my account, and a username and password for
the router. Thats it. There is no way for me to select PPPoE or enter
an IP address during the setup. So I then did the following.

Using the Telnet interface, I created a phonebook entry to contain the
information from my ISP. I then created a PPPoE interface, and I then
configured the PPPoE interface using the ifconfig command where I
entered as much information as I possibly could. So now when I go to
my Connect page in the web interface, I see 2 entries, PPPoE and PPPoA
and only PPPoE is ever connected. Should I remove the PPPoA setting?
Could there be a conflict?

There are some settings that I have on my PC which disagree with what
you have stated above. I have the PC and the Xbox set to retireve the
IP addresses automatically. This needs to be in place for the Xbox (as
far as I know), so when you said that I need to reconfigure the router
if I am using DHCP, what did you mean? Apologies if this sounds like a
daft question, I am not well versed in networking things.

The router seems to have the correct entries in the table, but I guess
its a process of elimination. Once again, thanks for the feedback.

"Spud Gun" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om...
> "David Wade" <(E-Mail Removed)> wrote in message
news:<bimcqg$asnie$(E-Mail Removed)>...
> > "Spud Gun" <(E-Mail Removed)> wrote in message
> > news:(E-Mail Removed) m...
> > > Can anyone help me with some serious router problems I am having. I
> > > have my Xbox and my PC going through my Speedtouch 510 V4. I have
> > > manually configured a PPPoE connection and it reads as connected in
> > > the router interface and I get the solid green light on the router.
> >
> > Did you SpeedTouch come with the standard profiles on the disk. If so
why
> > did you make a manual configuration?
> > I am sure you would be better to use the Single IP address profile from
the
> > install disk.
> > Can you say EXACTLY what you did to confiure this.
> >
> > > The problem is that I cant browse the internet from my PC, and my Xbox
> >
> > But can you get to the mini server in the router?. I assume you can as
you
> > have configured it?
> >
> >
> > > Live fails at the last check (as it can't browse to the site for the
> > > same reason that my PC can't browse). I cant browse IP addresses
> > > either (so its not a DNS issue, also the Xbox Live DNS check passes).
> > > So whats stopping me browsing? I have no support on this as my ISP
> > > only support their own USB modem, so I am learning as I go here. Does
> > > anyone have any idea what router setting I am missing thats doing
> > > this? Is it a NAT issue or something more simple or more complicated?
> >
> > I don't there is anything more complex than NAT...
> >
> > There are two possible issues here. Either your PC does not know where
to
> > send packets for the internet,
> > or the Router does not know where to send the packets once it gets them.
> >
> > The first is set by the "default gateway" on your PC. If you have
> > WIN95/98/ME the use WINIPCFG to examine the settings.
> > If you have NT/2000/XP then type "ipconfig" in a command window.
> >
> > In both cases the "default gateway" should contain the IP address of the
> > Speedtouch.
> >
> > If they don't then you need to fix this. If you are using the DHCP
server on
> > the router then re-config the router.
> > If you manually configured the PC, then you need to change the TCP-IP
> > properties on the PC.
> >
> > If these are set correctly, then your router is not routing correctly.
You
> > can see the router table from the web interface to the router. There
should
> > be a couple of default entries in this table. One near the top with a
source
> > network address of your LAN and a destination of PPPOA. The other should
> > have a source of ANY and a destination of eth0.
> >
> > > Please help!
> >
> > Well I hope that helps but you should really say more about what you
> > did.....
>
> Thanks for all that. I will clear some things up on what I did and
> what I get with the setup wizard for the 510. When I choose to
> configure the router during the setup wizard, no matter which option I
> pick (Dynamic, Spoofing, etc.) all I get are the dialogs to enter a
> username and password for my account, and a username and password for
> the router. Thats it. There is no way for me to select PPPoE or enter
> an IP address during the setup. So I then did the following.
>
> Using the Telnet interface, I created a phonebook entry to contain the
> information from my ISP. I then created a PPPoE interface, and I then
> configured the PPPoE interface using the ifconfig command where I
> entered as much information as I possibly could. So now when I go to
> my Connect page in the web interface, I see 2 entries, PPPoE and PPPoA
> and only PPPoE is ever connected. Should I remove the PPPoA setting?
> Could there be a conflict?
>
> There are some settings that I have on my PC which disagree with what
> you have stated above. I have the PC and the Xbox set to retireve the
> IP addresses automatically. This needs to be in place for the Xbox (as
> far as I know), so when you said that I need to reconfigure the router
> if I am using DHCP, what did you mean? Apologies if this sounds like a
> daft question, I am not well versed in networking things.
>
> The router seems to have the correct entries in the table, but I guess
> its a process of elimination. Once again, thanks for the feedback.

This might not help but I've got a Zoom X4 modem connected to a Linksys
router which has an X-box and
a couple of PC's connected. When configuring the router and modem, I left
everything on auto and didn't have any problems. Mind you, my modem is
connected via the router by ethernet, same as the X-box so that might be why
it is simpler.
JKM

"Spud Gun" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om...
> "David Wade" <(E-Mail Removed)> wrote in message
news:<bimcqg$asnie$(E-Mail Removed)>...
> > "Spud Gun" <(E-Mail Removed)> wrote in message
> > news:(E-Mail Removed) m...
> > > Can anyone help me with some serious router problems I am having. I
> > > have my Xbox and my PC going through my Speedtouch 510 V4. I have
> > > manually configured a PPPoE connection and it reads as connected in
> > > the router interface and I get the solid green light on the router.
> >

Sorry I am half a sleep. You should have a PPPoA connection for things to
work properly.

> > Did you SpeedTouch come with the standard profiles on the disk. If so
why
> > did you make a manual configuration?
> > I am sure you would be better to use the Single IP address profile from
the
> > install disk.
> > Can you say EXACTLY what you did to confiure this.
> >
> > > The problem is that I cant browse the internet from my PC, and my Xbox
> >
> > But can you get to the mini server in the router?. I assume you can as
you
> > have configured it?
> >
> >
> > > Live fails at the last check (as it can't browse to the site for the
> > > same reason that my PC can't browse). I cant browse IP addresses
> > > either (so its not a DNS issue, also the Xbox Live DNS check passes).
> > > So whats stopping me browsing? I have no support on this as my ISP
> > > only support their own USB modem, so I am learning as I go here. Does
> > > anyone have any idea what router setting I am missing thats doing
> > > this? Is it a NAT issue or something more simple or more complicated?
> >
> > I don't there is anything more complex than NAT...
> >
> > There are two possible issues here. Either your PC does not know where
to
> > send packets for the internet,
> > or the Router does not know where to send the packets once it gets them.
> >
> > The first is set by the "default gateway" on your PC. If you have
> > WIN95/98/ME the use WINIPCFG to examine the settings.
> > If you have NT/2000/XP then type "ipconfig" in a command window.
> >
> > In both cases the "default gateway" should contain the IP address of the
> > Speedtouch.
> >
> > If they don't then you need to fix this. If you are using the DHCP
server on
> > the router then re-config the router.
> > If you manually configured the PC, then you need to change the TCP-IP
> > properties on the PC.
> >
> > If these are set correctly, then your router is not routing correctly.
You
> > can see the router table from the web interface to the router. There
should
> > be a couple of default entries in this table. One near the top with a
source
> > network address of your LAN and a destination of PPPOA. The other should
> > have a source of ANY and a destination of eth0.
> >
> > > Please help!
> >
> > Well I hope that helps but you should really say more about what you
> > did.....
>
> Thanks for all that. I will clear some things up on what I did and
> what I get with the setup wizard for the 510. When I choose to
> configure the router during the setup wizard, no matter which option I
> pick (Dynamic, Spoofing, etc.) all I get are the dialogs to enter a
> username and password for my account, and a username and password for
> the router. Thats it. There is no way for me to select PPPoE or enter
> an IP address during the setup. So I then did the following.

That is all you need to enter. If you have manually filled in other fields
they are probably wrong.
The Modem should connect using PPPoA and pick up all the other info from the
PPP handshake.
The only time you need to enter manual config is you have MULTIPLE fixed IP
addresses.
Even then you will get the first assigned automatically via the PPP
handshake.

> Using the Telnet interface, I created a phonebook entry to contain the
> information from my ISP. I then created a PPPoE interface, and I then
> configured the PPPoE interface using the ifconfig command where I
> entered as much information as I possibly could. So now when I go to
> my Connect page in the web interface, I see 2 entries, PPPoE and PPPoA
> and only PPPoE is ever connected. Should I remove the PPPoA setting?
> Could there be a conflict?
>

I thinbk you need to get rin of the PPPoE. Won't the PPPoA connect ?

> There are some settings that I have on my PC which disagree with what
> you have stated above. I have the PC and the Xbox set to retireve the
> IP addresses automatically. This needs to be in place for the Xbox (as
> far as I know), so when you said that I need to reconfigure the router
> if I am using DHCP, what did you mean? Apologies if this sounds like a
> daft question, I am not well versed in networking things.
>

When you set it to assign addresses automatically, it means ask a server.
In this case the router acts as the server, and DHCP is the process used.
So if you use the web interface on the router and look at the DHCP page.

> The router seems to have the correct entries in the table, but I guess
> its a process of elimination. Once again, thanks for the feedback.

"David Wade" <(E-Mail Removed)> wrote in message news:<biq2en$c16iv$(E-Mail Removed)>...
> "Spud Gun" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) om...
> > "David Wade" <(E-Mail Removed)> wrote in message
> news:<bimcqg$asnie$(E-Mail Removed)>...
> > > "Spud Gun" <(E-Mail Removed)> wrote in message
> > > news:(E-Mail Removed) m...
> > > > Can anyone help me with some serious router problems I am having. I
> > > > have my Xbox and my PC going through my Speedtouch 510 V4. I have
> > > > manually configured a PPPoE connection and it reads as connected in
> > > > the router interface and I get the solid green light on the router.
> > >
>
> Sorry I am half a sleep. You should have a PPPoA connection for things to
> work properly.
>
> > > Did you SpeedTouch come with the standard profiles on the disk. If so
> why
> > > did you make a manual configuration?
> > > I am sure you would be better to use the Single IP address profile from
> the
> > > install disk.
> > > Can you say EXACTLY what you did to confiure this.
> > >
> > > > The problem is that I cant browse the internet from my PC, and my Xbox
> > >
> > > But can you get to the mini server in the router?. I assume you can as
> you
> > > have configured it?
> > >
> > >
> > > > Live fails at the last check (as it can't browse to the site for the
> > > > same reason that my PC can't browse). I cant browse IP addresses
> > > > either (so its not a DNS issue, also the Xbox Live DNS check passes).
> > > > So whats stopping me browsing? I have no support on this as my ISP
> > > > only support their own USB modem, so I am learning as I go here. Does
> > > > anyone have any idea what router setting I am missing thats doing
> > > > this? Is it a NAT issue or something more simple or more complicated?
> > >
> > > I don't there is anything more complex than NAT...
> > >
> > > There are two possible issues here. Either your PC does not know where
> to
> > > send packets for the internet,
> > > or the Router does not know where to send the packets once it gets them.
> > >
> > > The first is set by the "default gateway" on your PC. If you have
> > > WIN95/98/ME the use WINIPCFG to examine the settings.
> > > If you have NT/2000/XP then type "ipconfig" in a command window.
> > >
> > > In both cases the "default gateway" should contain the IP address of the
> > > Speedtouch.
> > >
> > > If they don't then you need to fix this. If you are using the DHCP
> server on
> > > the router then re-config the router.
> > > If you manually configured the PC, then you need to change the TCP-IP
> > > properties on the PC.
> > >
> > > If these are set correctly, then your router is not routing correctly.
> You
> > > can see the router table from the web interface to the router. There
> should
> > > be a couple of default entries in this table. One near the top with a
> source
> > > network address of your LAN and a destination of PPPOA. The other should
> > > have a source of ANY and a destination of eth0.
> > >
> > > > Please help!
> > >
> > > Well I hope that helps but you should really say more about what you
> > > did.....
> >
> > Thanks for all that. I will clear some things up on what I did and
> > what I get with the setup wizard for the 510. When I choose to
> > configure the router during the setup wizard, no matter which option I
> > pick (Dynamic, Spoofing, etc.) all I get are the dialogs to enter a
> > username and password for my account, and a username and password for
> > the router. Thats it. There is no way for me to select PPPoE or enter
> > an IP address during the setup. So I then did the following.
>
> That is all you need to enter. If you have manually filled in other fields
> they are probably wrong.
> The Modem should connect using PPPoA and pick up all the other info from the
> PPP handshake.
> The only time you need to enter manual config is you have MULTIPLE fixed IP
> addresses.
> Even then you will get the first assigned automatically via the PPP
> handshake.
>
> > Using the Telnet interface, I created a phonebook entry to contain the
> > information from my ISP. I then created a PPPoE interface, and I then
> > configured the PPPoE interface using the ifconfig command where I
> > entered as much information as I possibly could. So now when I go to
> > my Connect page in the web interface, I see 2 entries, PPPoE and PPPoA
> > and only PPPoE is ever connected. Should I remove the PPPoA setting?
> > Could there be a conflict?
> >
>
> I thinbk you need to get rin of the PPPoE. Won't the PPPoA connect ?
>
> > There are some settings that I have on my PC which disagree with what
> > you have stated above. I have the PC and the Xbox set to retireve the
> > IP addresses automatically. This needs to be in place for the Xbox (as
> > far as I know), so when you said that I need to reconfigure the router
> > if I am using DHCP, what did you mean? Apologies if this sounds like a
> > daft question, I am not well versed in networking things.
> >
>
> When you set it to assign addresses automatically, it means ask a server.
> In this case the router acts as the server, and DHCP is the process used.
> So if you use the web interface on the router and look at the DHCP page.
>
> > The router seems to have the correct entries in the table, but I guess
> > its a process of elimination. Once again, thanks for the feedback.

My IOL connection isn't PPPoA, its definitely PPPoE. I am 100% sure of
that. I have 2 interfaces configured on the router, PPPoA (default)
and PPPoE. Only PPPoE will connect.

I currently have the PC and the Xbox with their network settings set
to DHCP and Automatic respectively. I also have the routers DHCP
settings giving out this information. That should work, shouldn't it?

Some more information on the problem. I can't browse the internet
through the router, nor can I FTP or ping any addresses, but when I
ping say broadband.iol.ie I can see the IP address of where the ping
attempt is going, but all the requests time out. Does this ring any
bells with anyone?

>
> My IOL connection isn't PPPoA, its definitely PPPoE. I am 100% sure of
> that. I have 2 interfaces configured on the router, PPPoA (default)
> and PPPoE. Only PPPoE will connect.
>

O.K. I "thought" they autosensed.

> I currently have the PC and the Xbox with their network settings set
> to DHCP and Automatic respectively. I also have the routers DHCP
> settings giving out this information. That should work, shouldn't it?
>

Provided the routing table is configured properley in the router.

> Some more information on the problem. I can't browse the internet
> through the router, nor can I FTP or ping any addresses, but when I
> ping say broadband.iol.ie I can see the IP address of where the ping
> attempt is going, but all the requests time out. Does this ring any
> bells with anyone?

This implies that something in the router not configured properly.
The router has a "mini" DNS server. If you run IPCONFIG/WINIPCFG
on you PC you will see that its DNS entry points to the router. This means
when your PC wants to look up, for example "broadband.iol.ie" it passes the
request to routers DNS service. This then passes it to the Internet.

On the other hand the PING packets are sent to the router but addressed to
the internet.
One other thing that could cause problems is NAT/PAT. Have you enabled "PAT"
on the connection.
If you don't have this on the PING packet will be sent with a "private" IP
address as the source which
is not know on the internet. When the pinged host tries to respond the
packet will be dropped.

You can check this out by using TRACERT rather than PING. If the routing
tables proper are
wrong you should get an "unreachable" back from the router. If they are
right and PAT is not enabled
the packet will just be dropped and you will get a timeout.

"Graham in Melton" <(E-Mail Removed)> wrote in message
news:BB77A5A8.13842%(E-Mail Removed)...
> On 31/8/03 11:38 am, in article
bisj7g$crmkf$(E-Mail Removed),
> "David Wade" <(E-Mail Removed)> wrote:
>
> >> My IOL connection isn't PPPoA, its definitely PPPoE
>
> Which ISP is this ?
>
> If you're UK, then ADSL is only PPPoA as that¹s all the BT network
supports.
> I thing (not sure tbh) some cable companies support PPPoE.

The OP is in Southern Ireland...

Though even BT offer PPPoE now as an option to ISP's ( I don't know any
which use it but AOL would probably be the 1st)

Regards
Sunil