OWA Access Problem

Since last week, I have a connection problem with the exchange server (Small
Business server 2003 with ISA 2004) from a branch office. Outlooks, which are
setup Outlook Via Internet, keep losing the connectivity intermittent. In
addition, OWA also won't work when a client loses a connection. However, the
mail server(OWA.XXXX.COM) is accessible via ping. (When I ping the mail
server from a client via the host name, IE can't even access the mail server
(OWA)). I didn't ping the IP but ping the host name, and ping got replys from
the mail server.
There is no problem accessing the mail server via OWA from a computer
outside of the branch office and the clients in the branch office are fine
connecting other web sites.
Does anyone know how it happens?
Please advise me.
Thanks for any comments in advance.

Hello Cheongseo,

The better place to ask is:
microsoft.public.windows.server.sbs

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


> Since last week, I have a connection problem with the exchange server
> (Small
> Business server 2003 with ISA 2004) from a branch office. Outlooks,
> which are
> setup Outlook Via Internet, keep losing the connectivity intermittent.
> In
> addition, OWA also won't work when a client loses a connection.
> However, the
> mail server(OWA.XXXX.COM) is accessible via ping. (When I ping the
> mail
> server from a client via the host name, IE can't even access the mail
> server
> (OWA)). I didn't ping the IP but ping the host name, and ping got
> replys from
> the mail server.
> There is no problem accessing the mail server via OWA from a computer
> outside of the branch office and the clients in the branch office are
> fine
> connecting other web sites.
> Does anyone know how it happens?
> Please advise me.
> Thanks for any comments in advance.

Hi Meinolf,

I was thinking about that, but I thought here is the right place since it is
happening from only the branch office and it works fine from other places. I
tested and it happens only from the internal network (Windows Server 2003
network) of the branch office.
However, it might be the SBS problem.
Do you think it is a SBS problem not Windows network or setting issue?

Thanks for your comment.

"Meinolf Weber [MVP-DS]" wrote:

> Hello Cheongseo,
>
> The better place to ask is:
> microsoft.public.windows.server.sbs
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and confers
> no rights.
> ** Please do NOT email, only reply to Newsgroups
> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>
>
> > Since last week, I have a connection problem with the exchange server
> > (Small
> > Business server 2003 with ISA 2004) from a branch office. Outlooks,
> > which are
> > setup Outlook Via Internet, keep losing the connectivity intermittent.
> > In
> > addition, OWA also won't work when a client loses a connection.
> > However, the
> > mail server(OWA.XXXX.COM) is accessible via ping. (When I ping the
> > mail
> > server from a client via the host name, IE can't even access the mail
> > server
> > (OWA)). I didn't ping the IP but ping the host name, and ping got
> > replys from
> > the mail server.
> > There is no problem accessing the mail server via OWA from a computer
> > outside of the branch office and the clients in the branch office are
> > fine
> > connecting other web sites.
> > Does anyone know how it happens?
> > Please advise me.
> > Thanks for any comments in advance.
>
>
>

"Cheongseo" <(E-Mail Removed)> wrote in message
newsEFFF4C4-DCE4-44E1-80D6-(E-Mail Removed)...
> Hi Meinolf,
>
> I was thinking about that, but I thought here is the right place since it
> is
> happening from only the branch office and it works fine from other places.
> I
> tested and it happens only from the internal network (Windows Server 2003
> network) of the branch office.
> However, it might be the SBS problem.
> Do you think it is a SBS problem not Windows network or setting issue?
>

This sounds more like a firewall issue if it is only happening at one
location. Do you have firewalls between the branch offices?

--
Ace

This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.

Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCSA Messaging, MCT
Microsoft Certified Trainer
(E-Mail Removed)

For urgent issues, you may want to contact Microsoft PSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

"Efficiency is doing things right; effectiveness is doing the right
things." - Peter F. Drucker
http://twitter.com/acefekay

Hi Ace,
There isn't any firewall (except the ISA 2004 on the mail server) between
the branch office and the head office.
There was no problem until last week and somehow it started last week.
I don't have the exact time when it started, but someone complained since
this morning.
And there has been no change on the servers.
BTW, it is working fine for now, but I think it will be intermittent again.

Thanks for your comment.

Cheongseo Ku

"Ace Fekay [Microsoft Certified Trainer]" wrote:

> "Cheongseo" <(E-Mail Removed)> wrote in message
> newsEFFF4C4-DCE4-44E1-80D6-(E-Mail Removed)...
> > Hi Meinolf,
> >
> > I was thinking about that, but I thought here is the right place since it
> > is
> > happening from only the branch office and it works fine from other places.
> > I
> > tested and it happens only from the internal network (Windows Server 2003
> > network) of the branch office.
> > However, it might be the SBS problem.
> > Do you think it is a SBS problem not Windows network or setting issue?
> >
>
> This sounds more like a firewall issue if it is only happening at one
> location. Do you have firewalls between the branch offices?
>
> --
> Ace
>
> This posting is provided "AS-IS" with no warranties or guarantees and
> confers no rights.
>
> Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCSA Messaging, MCT
> Microsoft Certified Trainer
> (E-Mail Removed)
>
> For urgent issues, you may want to contact Microsoft PSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> "Efficiency is doing things right; effectiveness is doing the right
> things." - Peter F. Drucker
> http://twitter.com/acefekay
>
>
>

"Cheongseo" <(E-Mail Removed)> wrote in message
news:2419E07C-64B9-4EF2-9349-(E-Mail Removed)...
>
> Hi Ace,
> There isn't any firewall (except the ISA 2004 on the mail server) between
> the branch office and the head office.
> There was no problem until last week and somehow it started last week.
> I don't have the exact time when it started, but someone complained since
> this morning.
> And there has been no change on the servers.
> BTW, it is working fine for now, but I think it will be intermittent
> again.
>
> Thanks for your comment.
>
> Cheongseo Ku
>
> "Ace Fekay [Microsoft Certified Trainer]" wrote:
>
>> "Cheongseo" <(E-Mail Removed)> wrote in message
>> newsEFFF4C4-DCE4-44E1-80D6-(E-Mail Removed)...
>> > Hi Meinolf,
>> >
>> > I was thinking about that, but I thought here is the right place since
>> > it
>> > is
>> > happening from only the branch office and it works fine from other
>> > places.
>> > I
>> > tested and it happens only from the internal network (Windows Server
>> > 2003
>> > network) of the branch office.
>> > However, it might be the SBS problem.
>> > Do you think it is a SBS problem not Windows network or setting issue?
>> >
>>
>> This sounds more like a firewall issue if it is only happening at one
>> location. Do you have firewalls between the branch offices?
>>
>> --
>> Ace
>>
>> This posting is provided "AS-IS" with no warranties or guarantees and
>> confers no rights.
>>
>> Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCSA Messaging, MCT
>> Microsoft Certified Trainer
>> (E-Mail Removed)
>>
>> For urgent issues, you may want to contact Microsoft PSS directly. Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> "Efficiency is doing things right; effectiveness is doing the right
>> things." - Peter F. Drucker
>> http://twitter.com/acefekay
>>
>>
>>


Cheongseo,

I cross posted this to the SBS group, as was advised earlier by Meinolf. SBS
is a different animal and some things just aren't the same with certain
things because of the way it was designed to be a one stop solution. There
was an update last week that may have caused this. When was the last time
you updated the SBS.

Ace


For the SBS folks, here is the original post:

===
"Cheongseo" <(E-Mail Removed)> wrote in message
news:35E366B7-2406-48A8-8E01-(E-Mail Removed)...
From: =?Utf-8?B?Q2hlb25nc2Vv?= <(E-Mail Removed)>
Subject: OWA Access Problem
Date: Wed, 29 Apr 2009 12:48:01 -0700
Newsgroups: microsoft.public.windows.server.networking

Since last week, I have a connection problem with the exchange server (Small
Business server 2003 with ISA 2004) from a branch office. Outlooks, which
are
setup Outlook Via Internet, keep losing the connectivity intermittent. In
addition, OWA also won't work when a client loses a connection. However, the
mail server(OWA.XXXX.COM) is accessible via ping. (When I ping the mail
server from a client via the host name, IE can't even access the mail
server
(OWA)). I didn't ping the IP but ping the host name, and ping got replys
from
the mail server.
There is no problem accessing the mail server via OWA from a computer
outside of the branch office and the clients in the branch office are fine
connecting other web sites.
Does anyone know how it happens?
Please advise me.
Thanks for any comments in advance.
====

Hi Ace,

I haven't got any update for a couple of months. I don't normally update the
server that often.
I wil also doulble check SBS as well.

Thanks,

Cheongseo Ku

"Ace Fekay [Microsoft Certified Trainer]" wrote:

> "Cheongseo" <(E-Mail Removed)> wrote in message
> news:2419E07C-64B9-4EF2-9349-(E-Mail Removed)...
> >
> > Hi Ace,
> > There isn't any firewall (except the ISA 2004 on the mail server) between
> > the branch office and the head office.
> > There was no problem until last week and somehow it started last week.
> > I don't have the exact time when it started, but someone complained since
> > this morning.
> > And there has been no change on the servers.
> > BTW, it is working fine for now, but I think it will be intermittent
> > again.
> >
> > Thanks for your comment.
> >
> > Cheongseo Ku
> >
> > "Ace Fekay [Microsoft Certified Trainer]" wrote:
> >
> >> "Cheongseo" <(E-Mail Removed)> wrote in message
> >> newsEFFF4C4-DCE4-44E1-80D6-(E-Mail Removed)...
> >> > Hi Meinolf,
> >> >
> >> > I was thinking about that, but I thought here is the right place since
> >> > it
> >> > is
> >> > happening from only the branch office and it works fine from other
> >> > places.
> >> > I
> >> > tested and it happens only from the internal network (Windows Server
> >> > 2003
> >> > network) of the branch office.
> >> > However, it might be the SBS problem.
> >> > Do you think it is a SBS problem not Windows network or setting issue?
> >> >
> >>
> >> This sounds more like a firewall issue if it is only happening at one
> >> location. Do you have firewalls between the branch offices?
> >>
> >> --
> >> Ace
> >>
> >> This posting is provided "AS-IS" with no warranties or guarantees and
> >> confers no rights.
> >>
> >> Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCSA Messaging, MCT
> >> Microsoft Certified Trainer
> >> (E-Mail Removed)
> >>
> >> For urgent issues, you may want to contact Microsoft PSS directly. Please
> >> check http://support.microsoft.com for regional support phone numbers.
> >>
> >> "Efficiency is doing things right; effectiveness is doing the right
> >> things." - Peter F. Drucker
> >> http://twitter.com/acefekay
> >>
> >>
> >>
>
>
> Cheongseo,
>
> I cross posted this to the SBS group, as was advised earlier by Meinolf. SBS
> is a different animal and some things just aren't the same with certain
> things because of the way it was designed to be a one stop solution. There
> was an update last week that may have caused this. When was the last time
> you updated the SBS.
>
> Ace
>
>
> For the SBS folks, here is the original post:
>
> ===
> "Cheongseo" <(E-Mail Removed)> wrote in message
> news:35E366B7-2406-48A8-8E01-(E-Mail Removed)...
> From: =?Utf-8?B?Q2hlb25nc2Vv?= <(E-Mail Removed)>
> Subject: OWA Access Problem
> Date: Wed, 29 Apr 2009 12:48:01 -0700
> Newsgroups: microsoft.public.windows.server.networking
>
> Since last week, I have a connection problem with the exchange server (Small
> Business server 2003 with ISA 2004) from a branch office. Outlooks, which
> are
> setup Outlook Via Internet, keep losing the connectivity intermittent. In
> addition, OWA also won't work when a client loses a connection. However, the
> mail server(OWA.XXXX.COM) is accessible via ping. (When I ping the mail
> server from a client via the host name, IE can't even access the mail
> server
> (OWA)). I didn't ping the IP but ping the host name, and ping got replys
> from
> the mail server.
> There is no problem accessing the mail server via OWA from a computer
> outside of the branch office and the clients in the branch office are fine
> connecting other web sites.
> Does anyone know how it happens?
> Please advise me.
> Thanks for any comments in advance.
> ====
>
>

"Cheongseo" <(E-Mail Removed)> wrote in message
news:9BE2D29D-47A8-47EB-A556-(E-Mail Removed)...
> Hi Ace,
>
> I haven't got any update for a couple of months. I don't normally update
> the
> server that often.
> I wil also doulble check SBS as well.

I cross-posted it to SBS. Cross-posting allows any replies to be sent to
both groups simultaneously, but if you like, you can directly check SBS
group. The subject in the SBS group will be "Re: OWA Access Problem."

Ace