OT- Dell horror! Help or advice please!

Oh my word please can someone help me?

I've ordered a machine from dell, excellent bargain for £599.32

However, I've had my credit card bill and they've billed it
for £2014.81, I've called their head office and emailed them
and now they're asking for copies of statements, it's all
dealt with in India and I know they have no data protection
laws over there.

When I call their head office number with the number I get off
of saynoto0870 they just keep putting me back through to India
all the time, these Indians don't even seem to be able to
grasp what I'm saying and I really am not difficult to
understand, I'm a customer service manager myself and can
understand how horrified a customer would be if this happened,
but they just don't seem to care or understand.

They keep asking me to scan the statement in, something which
I can't do because I don't have a scanner, and they're asking
me to fax it accross to them!

Does anyone have a number of someone in England that I can
speak to regarding this? I'm sure that what they have done is
committed fraud. I have already called my credit card company
who have put the amount on as a disputed amount and are
sending me out a form to sign, I've been messing about with
them for over 3 hours this morning now.

I'll never ever use them again, the machine was ordered on
11th July and it's still in pre production due to lack of
parts caused by a glass shortage.

Thanks in advance guys

--
xCx
*Disclaimer* My opinions are mine and I do not represent
anyone or any company.

xCx wrote:
> Oh my word please can someone help me?
> I've ordered a machine from dell, excellent bargain for £599.32
> However, I've had my credit card bill and they've billed it for
> £2014.81

Phone your credit card co and report the transaction as unauthorised and
*insist* they reverse it *immediately*.

They will probably tell you to phone Dell. This is why you need to
*insist*.

Then wait for Dell to contact you ...

You could also write to their Registered Office, 25/28 North Wall Quay,
Dublin 1.

Pwaom

On Tue, 31 Jul 2007 11:45:02 +0100, xCx <(E-Mail Removed)> wrote:

>Oh my word please can someone help me?
>
>I've ordered a machine from dell, excellent bargain for £599.32
>
>However, I've had my credit card bill and they've billed it
>for £2014.81, I've called their head office and emailed them
>and now they're asking for copies of statements, it's all
>dealt with in India and I know they have no data protection
>laws over there.
>
>When I call their head office number with the number I get off
>of saynoto0870 they just keep putting me back through to India
>all the time, these Indians don't even seem to be able to
>grasp what I'm saying and I really am not difficult to
>understand, I'm a customer service manager myself and can
>understand how horrified a customer would be if this happened,
>but they just don't seem to care or understand.
>
>They keep asking me to scan the statement in, something which
>I can't do because I don't have a scanner, and they're asking
>me to fax it accross to them!
>
>Does anyone have a number of someone in England that I can
>speak to regarding this? I'm sure that what they have done is
>committed fraud. I have already called my credit card company
>who have put the amount on as a disputed amount and are
>sending me out a form to sign, I've been messing about with
>them for over 3 hours this morning now.
>
>I'll never ever use them again, the machine was ordered on
>11th July and it's still in pre production due to lack of
>parts caused by a glass shortage.
>
>Thanks in advance guys

Don't panic, worst that can happen is the credit card co will refund
you.

Put everything in writing, don't waste your time on the phone.

Should have done a little research on Dell before, as you should with
any purchase, see if there have been complaints about the company. The
net is rife with DELL COMPLAINTS!

In message <(E-Mail Removed)>, Alan
<(E-Mail Removed)> writes
>
>Should have done a little research on Dell before, as you should with
>any purchase, see if there have been complaints about the company. The
>net is rife with DELL COMPLAINTS!

The Dell I bought earlier this year was delivered earlier than they said
and has worked faultlessly.

--
dave @ stejonda

On Tue, 31 Jul 2007 12:56:35 +0100, Alan
<(E-Mail Removed)> mused:

>On Tue, 31 Jul 2007 11:45:02 +0100, xCx <(E-Mail Removed)> wrote:
>
>>Oh my word please can someone help me?
>>
>>I've ordered a machine from dell, excellent bargain for £599.32
>>
>>However, I've had my credit card bill and they've billed it
>>for £2014.81, I've called their head office and emailed them
>>and now they're asking for copies of statements, it's all
>>dealt with in India and I know they have no data protection
>>laws over there.
>>
>>When I call their head office number with the number I get off
>>of saynoto0870 they just keep putting me back through to India
>>all the time, these Indians don't even seem to be able to
>>grasp what I'm saying and I really am not difficult to
>>understand, I'm a customer service manager myself and can
>>understand how horrified a customer would be if this happened,
>>but they just don't seem to care or understand.
>>
>>They keep asking me to scan the statement in, something which
>>I can't do because I don't have a scanner, and they're asking
>>me to fax it accross to them!
>>
>>Does anyone have a number of someone in England that I can
>>speak to regarding this? I'm sure that what they have done is
>>committed fraud. I have already called my credit card company
>>who have put the amount on as a disputed amount and are
>>sending me out a form to sign, I've been messing about with
>>them for over 3 hours this morning now.
>>
>>I'll never ever use them again, the machine was ordered on
>>11th July and it's still in pre production due to lack of
>>parts caused by a glass shortage.
>>
>>Thanks in advance guys
>
>Don't panic, worst that can happen is the credit card co will refund
>you.
>
>Put everything in writing, don't waste your time on the phone.
>
>Should have done a little research on Dell before, as you should with
>any purchase, see if there have been complaints about the company. The
>net is rife with DELL COMPLAINTS!

To be fair, they do have a fair few customers. As a percentage I don't
think there are *that* many more complaints about Dell than anyone
else. Admittedly, some of their stuff is shite and their customer
services are at times crap, but then so are most big companies.

--
Regards,
Stuart.

On Tue, 31 Jul 2007 13:17:25 +0100, "dave @ stejonda"
<no$spam!delete&abuse%(E-Mail Removed)> wrote:

>In message <(E-Mail Removed)>, Alan
><(E-Mail Removed)> writes
>>
>>Should have done a little research on Dell before, as you should with
>>any purchase, see if there have been complaints about the company. The
>>net is rife with DELL COMPLAINTS!
>
>The Dell I bought earlier this year was delivered earlier than they said
>and has worked faultlessly.

The last time I bought a Dell they sent me two. That's a good service!

Steve

--
Steve Wolstenholme Neural Planner Software Ltd

EasyNN-plus. The easy way to build neural networks.

http://www.easynn.com

In article <(E-Mail Removed)>,
"dave @ stejonda" <no$spam!delete&abuse%(E-Mail Removed)> writes:
> In message <(E-Mail Removed)>, Alan
> <(E-Mail Removed)> writes
> >
> >Should have done a little research on Dell before, as you should with
> >any purchase, see if there have been complaints about the company. The
> >net is rife with DELL COMPLAINTS!
>
> The Dell I bought earlier this year was delivered earlier than they said
> and has worked faultlessly.

Yes, well. There are always going to be exceptions.
--
SAm.

In message <88o3o4-(E-Mail Removed)>, Sam Nelson
<(E-Mail Removed)> writes
>In article <(E-Mail Removed)>,
> "dave @ stejonda" <no$spam!delete&abuse%(E-Mail Removed)> writes:
>> In message <(E-Mail Removed)>, Alan
>> <(E-Mail Removed)> writes
>> >
>> >Should have done a little research on Dell before, as you should with
>> >any purchase, see if there have been complaints about the company. The
>> >net is rife with DELL COMPLAINTS!
>>
>> The Dell I bought earlier this year was delivered earlier than they said
>> and has worked faultlessly.
>
>Yes, well. There are always going to be exceptions.

....and that statement can apply both ways.

--
dave @ stejonda

On Tue, 31 Jul 2007 12:56:35 +0100 Alan
from the village of (E-Mail Removed)
felt we might be interested in the following...

> Should have done a little research on Dell before, as you should with
> any purchase, see if there have been complaints about the company. The
> net is rife with DELL COMPLAINTS!

As it is with ANY other large vendor.... Dell are a damn site better
than MANY others, and are getting better month by month.

I bought a Dell laptop on the strength of the excellent service received
at my place of work (where we have over 500 RELIABLE machines) and thus
far, have not been at all disappointed.

--
My reply address is valid, but incoming mail is set to 'auto-delete'
so will not be seen. Please post replies to the group.
XPS M1710 / 2.16 GHz dual core / 2Gb DDR2 / nVidia GeForce 7950GTX

On Tue, 31 Jul 2007 13:40:32 +0100 Lurch
from the village of (E-Mail Removed)
felt we might be interested in the following...

> To be fair, they do have a fair few customers. As a percentage I don't
> think there are *that* many more complaints about Dell than anyone
> else. Admittedly, some of their stuff is shite and their customer
> services are at times crap, but then so are most big companies.

....which is something the OP should appreciate, being in a customer
service environment, but appears not to have done with his "never
again" comment.

Dell will - and I can virtually guarantee it - give him a freebie for
his trouble, anything from a memory stick to an 8 port managed switch!

A friend of mine was given the latter as an apology when things didn't
quite work out over an order he placed. It wasn't even Dell's fault
(t'was the courier) but the service agent picked up on the fact he
mentioned 'network' and sent him one!

I told him he didn't need it, which he doesn't, so i now have it :-))

--
My reply address is valid, but incoming mail is set to 'auto-delete'
so will not be seen. Please post replies to the group.
XPS M1710 / 2.16 GHz dual core / 2Gb DDR2 / nVidia GeForce 7950GTX