Orange

Anyone else having problems with Orange Broadband? Mine is still down
after 10 days or so!

Daniel

Daniel2006 wrote:

> Anyone else having problems with Orange Broadband? Mine is still down
> after 10 days or so!

Can't they find a suitable excuse after 10 days outage ? They are supposed to be
one of the worst ISPs so I expect at least some people may be experiencing the
same.


Graham

(E-Mail Removed) declared for all the world to hear...
> Anyone else having problems with Orange Broadband? Mine is still down
> after 10 days or so!

WHat have you been told so far, I.e. the cause of the problem?
--
Regards
Jon

On Oct 18, 10:07 am, Jon <s...@jonparker.plus.com> wrote:
> tenben...@gmail.com declared for all the world to hear...
>
> > Anyone else having problems with Orange Broadband? Mine is still down
> > after 10 days or so!
>
> WHat have you been told so far, I.e. the cause of the problem?
> --
> Regards
> Jon

The cause of the problem according to Orange is that they had a line
fault and their end, which has now apparently been resolved. But I
still have no access to websites. Well apart from Gmail and Google
groups etc. Which is where I am posting this from!

All seems a bit strange to me, I can email and receive from themre no
problems, so there is a definite connection. ( I have also managed to
download a file from Limewire) I have tried Firefox and IE6, cleared
all the cache, cookies etc as recommended my one of the "technical"
team, but still no joy.

I have even gone as far as to reinstall Windows and the USB modem
driver (Speedtouch 330)

I am at a loss as what to do now

Its more fustrating than the broadband being totally down, as I
100% have a connection, but cant view yahoo or ebay etc.

Once when I was on the phone they asked me to go to a dos box and ping
orange.co.uk, this failed, with 4 packets sent, but with 4 failures.
I tried with yahoo.co.uk and it came back successful, but I still cant
access the website.

Does anyone have any idea?

Daniel

Daniel2006 wrote:

> Jon <s...@jonparker.plus.com> wrote:
> > tenben...@gmail.com declared for all the world to hear...
> >
> > > Anyone else having problems with Orange Broadband? Mine is still down
> > > after 10 days or so!
> >
> > WHat have you been told so far, I.e. the cause of the problem?
>
>
> The cause of the problem according to Orange is that they had a line
> fault and their end, which has now apparently been resolved. But I
> still have no access to websites. Well apart from Gmail and Google
> groups etc. Which is where I am posting this from!
>
> All seems a bit strange to me, I can email and receive from themre no
> problems, so there is a definite connection. ( I have also managed to
> download a file from Limewire) I have tried Firefox and IE6, cleared
> all the cache, cookies etc as recommended my one of the "technical"
> team, but still no joy.
>
> I have even gone as far as to reinstall Windows and the USB modem
> driver (Speedtouch 330)
>
> I am at a loss as what to do now
>
> Its more fustrating than the broadband being totally down, as I
> 100% have a connection, but cant view yahoo or ebay etc.
>
> Once when I was on the phone they asked me to go to a dos box and ping
> orange.co.uk, this failed, with 4 packets sent, but with 4 failures.
> I tried with yahoo.co.uk and it came back successful, but I still cant
> access the website.
>
> Does anyone have any idea?

It sounds like a DNS server problem.

Can you enter alternative DNS servers in the Speedtouch modem setup ? I confess
I'm not sure if it would be there but I know I can do that with my router.

Graham

On 19 Oct, 19:42, Eeyore <rabbitsfriendsandrelati...@hotmail.com>
wrote:
> Daniel2006 wrote:
> > Jon <s...@jonparker.plus.com> wrote:
> > > tenben...@gmail.com declared for all the world to hear...
>
> > > > Anyone else having problems with Orange Broadband? Mine is still down
> > > > after 10 days or so!
>
> > > WHat have you been told so far, I.e. the cause of the problem?
>
> > The cause of the problem according to Orange is that they had a line
> > fault and their end, which has now apparently been resolved. But I
> > still have no access to websites. Well apart from Gmail and Google
> > groups etc. Which is where I am posting this from!
>
> > All seems a bit strange to me, I can email and receive from themre no
> > problems, so there is a definite connection. ( I have also managed to
> > download a file from Limewire) I have tried Firefox and IE6, cleared
> > all the cache, cookies etc as recommended my one of the "technical"
> > team, but still no joy.
>
> > I have even gone as far as to reinstall Windows and the USB modem
> > driver (Speedtouch 330)
>
> > I am at a loss as what to do now
>
> > Its more fustrating than the broadband being totally down, as I
> > 100% have a connection, but cant view yahoo or ebay etc.
>
> > Once when I was on the phone they asked me to go to a dos box and ping
> > orange.co.uk, this failed, with 4 packets sent, but with 4 failures.
> > I tried with yahoo.co.uk and it came back successful, but I still cant
> > access the website.
>
> > Does anyone have any idea?
>
> It sounds like a DNS server problem.
>
> Can you enter alternative DNS servers in the Speedtouch modem setup ? I confess
> I'm not sure if it would be there but I know I can do that with my router.
>
> Graham

In an earlier thread to this, someone suggested I change my DNS
settings to an open DNS server, (through IE) I tried this but it
didn't work. I am not sure I can change the NDS settings in my
modem. Not much software came with and nothing like anything to
change any settings


Daniel

(E-Mail Removed) declared for all the world to hear...
> On Oct 18, 10:07 am, Jon <s...@jonparker.plus.com> wrote:
> > tenben...@gmail.com declared for all the world to hear...
> >
> > > Anyone else having problems with Orange Broadband? Mine is still down
> > > after 10 days or so!
> >
> > WHat have you been told so far, I.e. the cause of the problem?
> > --
> > Regards
> > Jon
>
> The cause of the problem according to Orange is that they had a line
> fault and their end, which has now apparently been resolved. But I
> still have no access to websites. Well apart from Gmail and Google
> groups etc. Which is where I am posting this from!
>
> All seems a bit strange to me, I can email and receive from themre no
> problems, so there is a definite connection. ( I have also managed to
> download a file from Limewire) I have tried Firefox and IE6, cleared
> all the cache, cookies etc as recommended my one of the "technical"
> team, but still no joy.
>
> I have even gone as far as to reinstall Windows and the USB modem
> driver (Speedtouch 330)
>
> I am at a loss as what to do now
>
> Its more fustrating than the broadband being totally down, as I
> 100% have a connection, but cant view yahoo or ebay etc.
>
> Once when I was on the phone they asked me to go to a dos box and ping
> orange.co.uk, this failed, with 4 packets sent, but with 4 failures.
> I tried with yahoo.co.uk and it came back successful, but I still cant
> access the website.
>
> Does anyone have any idea?

It's either DNS problems or hosts file infection? Run a thorough spyware
and virus check, I use spybot for spyware.

Also check your hosts file, you'll find it in C:\windows\system32\etc,
right click and choose open with.. then select notepad. It should have
127.0.0.1 localhost in it, if you find loads of other addresses in
there then you've been compromised.

To see if it's a DNS problem, go to internet explorer and type in
http://212.58.227.74, if this brings up bbc.co.uk website but browsing
manually to http://www.bbc.co.uk does not work then you have the wrong
DNS servers listed in your modem setup (leave it as auto-assigned).

Hope this helps.
--
Regards
Jon

Daniel2006 wrote:

> Eeyore wrote:
> >
> > It sounds like a DNS server problem.
> >
> > Can you enter alternative DNS servers in the Speedtouch modem setup ? I confess
> > I'm not sure if it would be there but I know I can do that with my router.
>
> In an earlier thread to this, someone suggested I change my DNS
> settings to an open DNS server, (through IE) I tried this but it
> didn't work. I am not sure I can change the NDS settings in my
> modem. Not much software came with and nothing like anything to
> change any settings

This kind of thing is rarely mentioned in the simple user guides !

If it can be set up in your Speedtouch, you'll need to access its settings with a
browser (that's all that should be needed) as described here ....
http://www.kitz.co.uk/adsl/frogstats.htm

Oh actually there seems to be a 'diagnostics' program for it.

Graham

(E-Mail Removed) declared for all the world to
hear...
>
>
> Daniel2006 wrote:
>
> > Eeyore wrote:
> > >
> > > It sounds like a DNS server problem.
> > >
> > > Can you enter alternative DNS servers in the Speedtouch modem setup ? I confess
> > > I'm not sure if it would be there but I know I can do that with my router.
> >
> > In an earlier thread to this, someone suggested I change my DNS
> > settings to an open DNS server, (through IE) I tried this but it
> > didn't work. I am not sure I can change the NDS settings in my
> > modem. Not much software came with and nothing like anything to
> > change any settings
>
> This kind of thing is rarely mentioned in the simple user guides !
>
> If it can be set up in your Speedtouch, you'll need to access its settings with a
> browser (that's all that should be needed) as described here ....
> http://www.kitz.co.uk/adsl/frogstats.htm
>
> Oh actually there seems to be a 'diagnostics' program for it.

If the speedtouch uses the windows DUN interface to get the connection
going the server address and all the other settings are likely to be
within the network connection itself rather than the hardware device.
--
Regards
Jon

Jon wrote:

> (E-Mail Removed) declared for all the world to
> hear...
> > Daniel2006 wrote:
> > > Eeyore wrote:
> > > >
> > > > It sounds like a DNS server problem.
> > > >
> > > > Can you enter alternative DNS servers in the Speedtouch modem setup ? I confess
> > > > I'm not sure if it would be there but I know I can do that with my router.
> > >
> > > In an earlier thread to this, someone suggested I change my DNS
> > > settings to an open DNS server, (through IE) I tried this but it
> > > didn't work. I am not sure I can change the NDS settings in my
> > > modem. Not much software came with and nothing like anything to
> > > change any settings
> >
> > This kind of thing is rarely mentioned in the simple user guides !
> >
> > If it can be set up in your Speedtouch, you'll need to access its settings with a
> > browser (that's all that should be needed) as described here ....
> > http://www.kitz.co.uk/adsl/frogstats.htm
> >
> > Oh actually there seems to be a 'diagnostics' program for it.
>
> If the speedtouch uses the windows DUN interface to get the connection
> going the server address and all the other settings are likely to be
> within the network connection itself rather than the hardware device.

That's what I was wondering myself but no expert has yet come along to give the
definitive answer !

Graham