Orange Livebox query

No not mine..

A friend has one of these things and for the most part it's been ok
apart from around 6 months or so ago when her internet connection fell over.

She asked me to take a look and I couldn't see anything obviously wrong,
but we called the "help" line and they said to do a factory reset. This
we did and after re-entering the login username/password it came up
again ok.

Tuesday last week she lost her connection again, which was annoying to
say the least as she had some sales on eBay that were nearing
completion. I went to have a look on the Thursday and it was still down,
looking at the router web page it seemed to be synced ok with the
exchange but just wasn't connecting. We did another factory reset but
this time it still wouldn't connect, sometimes it was saying "PPP in
progress" for 30 minutes at a time, other times it just said "PPP server
down" or sometimes "ADSL authentication failure".

The so-called Orange "help" line was not much use (40 minutes on hold at
who knows how much per minute) so in the end I brought a spare router of
mine (AVM Fritz!Box) and plugged that in, it came up online first time.

I can only conclude there is a problem somewhere in the Livebox, does
anyone have any ideas what it might be..? She's ok for now with my spare
box but I'm curious.

Ivor

On 13/12/09 20:35, Barry Oakley wrote:
> Tell Orange support and they will usually (sometimes?) supply a new one,
> as it sounds as if the original one is faulty!

After over 2 years..?

Ivor

In message <(E-Mail Removed)>, Ivor Jones
<(E-Mail Removed)> writes
>On 13/12/09 20:35, Barry Oakley wrote:
>> Tell Orange support and they will usually (sometimes?) supply a new one,
>> as it sounds as if the original one is faulty!
>
>After over 2 years..?

I'd expect them to replace it after any number of years, if you read the
terms & conditions, part of the monthly fee (or at least it is on my
deal) is RENTAL of the live box.



Ewan.

Ivor Jones wrote:
> On 13/12/09 20:35, Barry Oakley wrote:
>> Tell Orange support and they will usually (sometimes?) supply a new one,
>> as it sounds as if the original one is faulty!
>
> After over 2 years..?
>
> Ivor
They were keen enough to replace mine (which wasn't faulty) rather than
(I assume) risk paying BT to fix my line, so hopefully they will be
willing to change yours.

Biggles

On 14/12/09 22:45, Biggles wrote:
> Ivor Jones wrote:
>> On 13/12/09 20:35, Barry Oakley wrote:
>>> Tell Orange support and they will usually (sometimes?) supply a new one,
>>> as it sounds as if the original one is faulty!
>>
>> After over 2 years..?
>>
>> Ivor
> They were keen enough to replace mine (which wasn't faulty) rather than
> (I assume) risk paying BT to fix my line, so hopefully they will be
> willing to change yours.
>
> Biggles

It's not mine, it's a friend's, I get called in to sort out her computer
problems as she's not a particularly computer-savvy person.

I'd be very interested to find out what the fault is though, but doubt
we will if they simply replace it.

Ivor