On 08 Dec 2006, "TheDysk" <(E-Mail Removed)> wrote:
>I'm looking at Eclipse Evolution Broadband Option 1 for my dad.
>So I would appreciate any comments on how good or bad Eclipse is as an ISP
>from anybody that has used them or is using them.. They seem to do fairly
>well in the comparisons on thinkbroadband.com but you can't beat personal
>recommendations.
I'm on Evolution level 1, and have been for several months (since not long
after DSL Max became widely available). Has worked well for me, and I'm
a fairly heavy user (20 to 50 GB of traffic a month, not 100s of GB).
I don't use it for games or VoIP, and the peak hours of 1800 to 0000 will
often find me doing other things (eating, TV, etc, or out of the house)
so the 20 GB limit in peak hours, and any "low priority" traffic don't
affect me - but have used it for streaming audio off BBC radio, for
example, some evenings, eg tonight, when it has been pouring for hours
and staying indoors was far more sensible than going out :-) Also used
it to watch the Snooker from the BBC some time back, and watch webcams
and have used other streaming video services, so know it can cope.
Have downloaded some large quantities of data (mostly podcasts) and see
speeds exceeding 5 Mbps from time to time (but don't run speed tests
that often) - I've never found it slow enough to annoy me. Once had
a problem reaching some USA websites and rang tech support... was
fixed within 45 minutes of the call. They are easy to contact early
in the day, rather than late afternoon/early evening, and apart from my
routing problem, the other time I needed to make contact was to help
sort out a problem for a friend's parents - BT seemed to have done
something which left them with no sync for a few days. I lent a
spare router and since I had net access, was chasing their support
ticket. One day it was escalated to BT and fixed within 2 hours of
that, but it seemed that various tests reported "no problem" so that
was why it took a bit of chasing to get it sorted out.
There are some negative comments about their service, and DSLzoneUK.net
shows a ranking well down - just above the bottom, in fact. It hasn't
put me off, and apart from the few days with no service, have heard no
comments or complaints before or after from the friend's parents, so
can only assume they too have had few problems. Hope that helps!
--
www.netdimes.org - mapping the internet.
Join team UK-24x7 and we'll beat Australia :-)
Change to DSL Max the way I did: switch ISP <http://www.dslmax.info/>
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