Opinions: Best of this bunch

I will be moving house soon and have noticed that the exchange that
serves the new premises is LLU enabled.

At the moment I am with Zen ADSL MAX 8Meg but I am tempted by the 20Meg
deals from the LLU providers.

The problem is the company's seem to have bad reputations, they are:

AOL
Sky
Orange
Talk Talk

Can any users of any of the above give opinions of the service in terms
of speed and support.



@@@@@@@@remove NOSPAM to reply directly@@@@@@@@

In article <4d1f7dfe$0$2526$(E-Mail Removed)>,
Count de Monet <(E-Mail Removed)> wrote:
>I will be moving house soon and have noticed that the exchange that
>serves the new premises is LLU enabled.

>At the moment I am with Zen ADSL MAX 8Meg but I am tempted by the 20Meg
>deals from the LLU providers.

Given the choice you've presented, I think I would stay with a BT-based
provider (like Zen), even if it limits you to 8Mbps. A competent
provider is more important to me than raw download speed.

Is your new exchange 21CN? If so, you could get the same speed from Zen
as you would from an LLU provider.

- river.

"Count de Monet" <(E-Mail Removed)> wrote in message
news:4d1f7dfe$0$2526$(E-Mail Removed)...
>I will be moving house soon and have noticed that the exchange that serves
>the new premises is LLU enabled.
>
> At the moment I am with Zen ADSL MAX 8Meg but I am tempted by the 20Meg
> deals from the LLU providers.
>
> The problem is the company's seem to have bad reputations, they are:
>
> AOL
> Sky
> Orange
> Talk Talk
>
> Can any users of any of the above give opinions of the service in terms of
> speed and support.
>
>
Orange LLU can be a good deal if you combine it with an Orange mobile
phone contract, which which cashback from say mobiles.co.uk can
give you a mobile phone contract for the equivelent of around a pound
a month.
e.g
http://www.mobiles.co.uk/orange-nokia-1616.html
Racoon £25 for 24 months (£0.99 for 24 months by redemption)

Also Quidco will give you £50 cashback for taking out a contract
from mobiles.co.uk from them
http://www.quidco.com/mobiles/mobiles-co-uk/

and £70 quidco cashback for taking an Orange BB
http://www.quidco.com/orange-home-broadband/

Steve Terry
--
Quidco cashback Sign-up Bonus of £1.25 when you signup at:
http://www.quidco.com/user/613515/55307

Be or O2 available?
Regards
David

On 01/01/2011 19:18, Count de Monet wrote:
> I will be moving house soon and have noticed that the exchange that
> serves the new premises is LLU enabled.
>
> At the moment I am with Zen ADSL MAX 8Meg but I am tempted by the 20Meg
> deals from the LLU providers.
>
> The problem is the company's seem to have bad reputations, they are:
>
> AOL
> Sky
> Orange
> Talk Talk
>
> Can any users of any of the above give opinions of the service in terms
> of speed and support.
>
>
>
> @@@@@@@@remove NOSPAM to reply directly@@@@@@@@
>

Thanks for the input from everyone. I have since noticed that the
exchange is to be 21CN enabled in May this year so I have decided to
remain with Zen.

On 01/01/2011 19:18, Count de Monet wrote:
> I will be moving house soon and have noticed that the exchange that
> serves the new premises is LLU enabled.
>
> At the moment I am with Zen ADSL MAX 8Meg but I am tempted by the 20Meg
> deals from the LLU providers.
>
> The problem is the company's seem to have bad reputations, they are:
>
> AOL
> Sky
> Orange
> Talk Talk
>
> Can any users of any of the above give opinions of the service in terms
> of speed and support.
>

Stay well clear of Talk Talk. They took over Tiscali, who took over
Pipex, who took over Freedom2Surf which is where I started. At every
stage things got worse but really nose-dived when Talk Talk arrived on
the scene.

I moved to Orange but even after that Talk Talk carried on taking money
from the direct debit I foolishly signed with them. After four months
they finally stopped robbing me and promised a refund citing problems
with the takeover of Tiscali. I still haven't received the refund and
I've never heard of any of these problems being in favour of the customer.

They are either crooks or are so incompetent you should avoid them.

Sorry about the rant but I feel a bit better.

No probs with Orange so far.

Another Dave

Count de Monet submitted this idea :
> Talk Talk

Ex-Tiscali now TT has been really not too bad here. We moved from our
first ISP, NT Hell - which was a real nightmare, maybe ten years ago.

--
Regards,
Harry (M1BYT) (L)
http://www.ukradioamateur.co.uk

TT are absolute shit customer service. OK when it works but if there
is a problem, you can forget them.

The other 3 I wouldn't touch with a bargepole either.

ZEN are excellent. Been with them for years.

IMHO there is no point in compromising anything to get > 8M speed
because the vast majority of website servers cannot deliver data any
faster.

I was on a 512k/256k ADSL till recently (the old ZEN uncapped product)
and TBH hardly noticed the general performance when we moved to 8M
(really 5M) down / 448k up - except on file transfers.



Count de Monet <(E-Mail Removed)> wrote

>I will be moving house soon and have noticed that the exchange that
>serves the new premises is LLU enabled.
>
>At the moment I am with Zen ADSL MAX 8Meg but I am tempted by the 20Meg
>deals from the LLU providers.
>
>The problem is the company's seem to have bad reputations, they are:
>
>AOL
>Sky
>Orange
>Talk Talk
>
>Can any users of any of the above give opinions of the service in terms
>of speed and support.
>
>
>
>@@@@@@@@remove NOSPAM to reply directly@@@@@@@@
>
>
>
>
>

Barry Oakley presented the following explanation :
> You must be the exception that proves the rule!
>
> --

I guess so, but it depends upon your expectations too.

Under Tiscali we have had the email service die a couple of times for
short periods, news access port blocked several times, so started using
an alternative port which has worked solidly since then.

Our router has always stayed solidly connected 24/7 and we have had
close to full speed transfers almost without fail. When it has slowed
down, its been difficult to work out whether to blame Tiscali or the
Internet generally. We did have several days (5?) when the router was
unable to connect (under TT) and it was unbelievably difficult to get
TT's help desk to accept that the problem was not at our end, but I got
there in the end and it was back on in an hour once I had convinced
them. I have three routers ready configured, which I can substitute if
a problem occurs and several PC's on my network.

--
Regards,
Harry (M1BYT) (L)
http://www.ukradioamateur.co.uk

On 04/01/2011 15:40, Halmyre wrote:
> On Jan 2, 4:45 pm, Another Dave<dmars...@nospam.com> wrote:
>> On 01/01/2011 19:18, Count de Monet wrote:
>>
>>
>>
>>
>>
>>> I will be moving house soon and have noticed that the exchange that
>>> serves the new premises is LLU enabled.
>>
>>> At the moment I am with Zen ADSL MAX 8Meg but I am tempted by the 20Meg
>>> deals from the LLU providers.
>>
>>> The problem is the company's seem to have bad reputations, they are:
>>
>>> AOL
>>> Sky
>>> Orange
>>> Talk Talk
>>
>>> Can any users of any of the above give opinions of the service in terms
>>> of speed and support.
>>
>> Stay well clear of Talk Talk. They took over Tiscali, who took over
>> Pipex, who took over Freedom2Surf which is where I started. At every
>> stage things got worse but really nose-dived when Talk Talk arrived on
>> the scene.
>>
>> I moved to Orange but even after that Talk Talk carried on taking money
>> from the direct debit I foolishly signed with them. After four months
>> they finally stopped robbing me and promised a refund citing problems
>> with the takeover of Tiscali. I still haven't received the refund and
>> I've never heard of any of these problems being in favour of the customer.
>>
>> They are either crooks or are so incompetent you should avoid them.
>>
>> Sorry about the rant but I feel a bit better.
>>
>> No probs with Orange so far.
>>
>
> I'll second that. I decided to switch from BT (telephone)& Tesco
> Broadband to TalkTalk, and reached the point of screaming rage with
> them when they still hadn't switched broadband after more than a month
> (and insisted the problem was with my MAC ID as supplied by Tesco).
> Spoke to Orange instead, had it all sorted (MAC accepted, phone line
> switched, router delivered, broadband switched) within a week. Don't
> know what their customer support is like because I've had no problems
> in 10 months. OTOH, TalkTalk's customer support is pond life.
>
> However, my parents have a TT package (albeit they never had broadband
> previously) and have had no problems with that in 12 months, so make
> of that what you will...
>
> --
> Halmyre

The above information really tells the OP not a lot - i.e. you and your
parents haven't had any service problems, so neither of you have any
experience of contacting Orange's or Talk Talk's customer service
operation. You might have a different story to tell if you had!

In my experience (I *have* had some problems over the years) BT's
broadband customer service - based in India - is abysmal. Plusnet's -
based in Yorkshire - is very good.
However, all of the above ISPs use BT's network to a greater or lesser
extent, and in my experience, it's the network that goes faulty most of
the time.

The object is therefore to find an ISP whose staff can 1. speak and
understand English, 2. have some idea about fault-diagnosis and aren't
just telephone-answerers, 3. are willing to push fault reports to BT
reasonably quickly, and 4. do not charge you, the customer, over the
odds for making a call to the customer service centre.
There ain't a lot of them about!

George