ONETEL BB is crap !!!

hey guys,

today it's the 21st of july and it's almost 2 week i cannot connect to
the internet with onetel. I called them and they say BT lines have a
fault, I call BT and they say the line it's fine !!!???!!
Is anybody else experiencing something like that ??? i mean .. it's 2
weeks !!!! I live in folkestone in kent, if anybody is in my same
situation let me know coz im gonna ask for compensation !!!
I tried everything.. but the modem (fdx 310) cannot synchronise...
i unplugged all the telephones, leaving only the modem connected..
nothing
i downloaded the new drivers (is 0,38 the configuration of VPI and VCI
?? i guess so).. nothing....

dunno what to do !!!

(E-Mail Removed) (MP) wrote in news:8101bcaa.0407210153.4b3622a2
@posting.google.com:

> today it's the 21st of july and it's almost 2 week i cannot connect to
> the internet with onetel. I called them and they say BT lines have a
> fault, I call BT and they say the line it's fine !!!???!!

If it's the part of BT that deals with voice then they may well say it's
fine as you can get a voice connection. They won't deal with ADSL at all.
If there's a fault with ADSL then you have to go through your ISP, not BT.

--
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On Wed, 21 Jul 2004 11:41:55 +0100, Phil Chung
<(E-Mail Removed)> wrote:

>(E-Mail Removed) (MP) wrote in news:8101bcaa.0407210153.4b3622a2
>@posting.google.com:
>
>> today it's the 21st of july and it's almost 2 week i cannot connect to
>> the internet with onetel. I called them and they say BT lines have a
>> fault, I call BT and they say the line it's fine !!!???!!
>
>If it's the part of BT that deals with voice then they may well say it's
>fine as you can get a voice connection. They won't deal with ADSL at all.
>If there's a fault with ADSL then you have to go through your ISP, not BT.
I have had disconnection problems with my ADSL for almost a year and
yes BT do send you back to ISP but one would think the ISP would put
pressure on BT to get the damn thing sorted but they didn't in my
case. I through out my BT line along with my ISP last Thursday and got
the full Monty from Telewest and what a good move that was .
Flighttracker .

"MP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om...
> hey guys,
>
> today it's the 21st of july and it's almost 2 week i cannot connect to
> the internet with onetel. I called them and they say BT lines have a
> fault, I call BT and they say the line it's fine !!!???!!
> Is anybody else experiencing something like that ??? i mean .. it's 2
> weeks !!!! I live in folkestone in kent, if anybody is in my same
> situation let me know coz im gonna ask for compensation !!!
> I tried everything.. but the modem (fdx 310) cannot synchronise...
> i unplugged all the telephones, leaving only the modem connected..
> nothing
> i downloaded the new drivers (is 0,38 the configuration of VPI and VCI
> ?? i guess so).. nothing....

I've had no problems with the what so ever, apart from the news servers not
working


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Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.725 / Virus Database: 480 - Release Date: 19/07/2004

>
.....apart from the news servers not
> working
>
>

Not according to this
http://www.onetel.co.uk/index.php/status
So the problem must be with you add me(?)

Speaking for myself I haven't been able to post to Ontel since 24 May 2004
I use news.individual.net now so I don't care about Ontel.

Also, they are changing all there .onetel.net.uk email addresses to
..onetel.com
"As part of our ongoing drive to improve the services"
I am glad to sat this wont affect me either.

Graham.


%Profound_observation%

"Graham" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
> Not according to this
> http://www.onetel.co.uk/index.php/status
> So the problem must be with you add me(?)
>
> Speaking for myself I haven't been able to post to Ontel since 24 May 2004
> I use news.individual.net now so I don't care about Ontel.

Funny that you say that. I contacted them regarding the news servers not
working and they said "we are aware of a problem" then the usual crap that
companies give.
I use individual as well. Was using Boltblue for about 2 weeks. Been
posting messages, then realised tonight that even though I could see the
messages, nobody else could.


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.725 / Virus Database: 480 - Release Date: 19/07/2004

--
Graham.



%Profound_observation%
"Dean Lambert" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "Graham" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> > Not according to this
> > http://www.onetel.co.uk/index.php/status
> > So the problem must be with you add me(?)
> >
> > Speaking for myself I haven't been able to post to Ontel since 24 May
2004
> > I use news.individual.net now so I don't care about Ontel.
>
> Funny that you say that. I contacted them regarding the news servers not
> working and they said "we are aware of a problem" then the usual crap that
> companies give.
> I use individual as well. Was using Boltblue for about 2 weeks. Been
> posting messages, then realised tonight that even though I could see the
> messages, nobody else could.
>
>

Downloading news was OK, just couldn't post. Guess yours was the same.

Graham.

%Profound_observation%

"Graham" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
> Downloading news was OK, just couldn't post. Guess yours was the same.

Yep same here


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.725 / Virus Database: 480 - Release Date: 19/07/2004

"Dean Lambert" <(E-Mail Removed)> wrote in message news:<(E-Mail Removed)>...
> "Graham" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
> > Not according to this
> > http://www.onetel.co.uk/index.php/status
> > So the problem must be with you add me(?)
> >
> > Speaking for myself I haven't been able to post to Ontel since 24 May 2004
> > I use news.individual.net now so I don't care about Ontel.
>
> Funny that you say that. I contacted them regarding the news servers not
> working and they said "we are aware of a problem" then the usual crap that
> companies give.
> I use individual as well. Was using Boltblue for about 2 weeks. Been
> posting messages, then realised tonight that even though I could see the
> messages, nobody else could.
>
OneTel are one crap company. If you e-mail them with a problem they
never reply other than some standardised message. If you write to
them, they never reply to your letters. If you telephone them, and
manage to get through they don't fix the problem. In the end I had to
go down to their office and get heavy with them when they messed me
around for months over an unauthorised charge,and the problem was
eventually sorted. As for their newsgroup service, forget it! The
posting problem has been ongoing since April, and for a few months of
last year.

CC