I am writing this letter to ALL Wireless Router manufacturers.
I have a Linksys Wireless Router Model:BEFW11S4. It is 7 years (yes, count
them, all of seven little years) old. I have visited the Linksys website
numerous times trying to set up the WEP/WPA security on that wireless router
(as all responsible wireless router owners should!). I found that there are
no links to any wireless router setting websites that are congruent with the
screen shots from Linksys' own self help technical support site. I have had
to call Linksys several times to resolve this issue only to be placed on hold
for lengthy times (sometimes my call was dropped and I had to start over ....
how sad for such a large company to have such poorly trained phone
receptionists!), then be transferred (see previous comment about the phone
receptionists) to a supposed supervisor, only to finally be transferred to
someone who tells me that the warranty has expired and wants me to pay $40.00
for the technical support to do the right thing that I want and need to do.
First, the device works fine (as evidenced by this e-mail that you have
just received)!
Second, why should I have to pay for doing the right thing?
Third, if I am going to be EXTORTED into buying a new wireless router so
that I can do the right thing and set up an encryption key for a secure
network, what on Gods' Green Earth makes anyone think that I would CHOOSE to
buy another Linksys product when ALL that I have ever received from them is a
functional wireless router (yes, even after seven whole years) and the
crappiest Customer Service/Technical Support I have ever had the displeasure
to encounter!
I shall copy this letter and try to find as many Chat Rooms as possible in
order to spread the word of ALL that I have gone through with the Chain of
Command at the Linksys phone center, well above and beyond what any
reasonable person should expect to go through, and still have NO RELIEF
concerning my singular issue with their product and its capabilities that I
SHOULD be able to enjoy as the owner of said product! What has happend to
"The Customer Is Always Right" Customer Service mantra (I can't say "In
America" because the call was handled in India)? Is the Customer, the ones
that makes the company what it is through the purchase of products, so
worthless to the company that they can just be treated with abject contempt
and scorn? Is the Customer to thus be trampled underfoot? Are we paying to
be so abused? I, for one (yes, one, the beginning of all), shall NOT be
treated in such manner, and CERTAINLY shall NOT PAY to be treated as such!
In this world of expanding technologies, it shall be those with the
GREATEST Customer Appeal that shall continue to be found worthwile in the
publics' eyes (and pocketbooks) and shall grow to meet the demands of a
growing world - ESPECIALLY in the Electronics Department!
It is now my strongest desire that the Linksys Corporation suffers
irreparable damage and goes out of business for their Crappy Customer
Service! I can only hope that I reach enough people around the world to bring
this desire true!
"Gene Hora @san.rr.com>" wrote:
> This is a wireless setup I'm making for my son: 1) a wired desktop
> (WinXP-SP2) with Linksys 160N router and RoadRunner cable; 2) two new
> Toshiba (Vista Home) wireless laptops (same model) with "N" capability; and
> 3) an older Toshiba laptop with "b/g" capability. The older Toshiba laptop
> was previously the only connection to the XP desktop with a LinkSys "G"
> model router and worked fine.
>
> When I installed the Linksys 160N router and connected the two new Toshibas
> they connected with no trouble, and printer sharing was obtained as well.
> When I setup the older Toshiba I couldn't even get an internet connection.
> I'm not really concerned about printer sharing for this laptop, but need the
> internet connection.
>
> The older laptop has a "Intel Pro/Wireless Network Connection 2200BG
> (802.11b/g)" card. Does the fact that this doesn't have "N" capability
> affect its communication with the Linksys 160N router? If so, is there some
> way to bridge this gap. This model is M55-S329. I'm really stumped, but
> that's kind of meaningless when it comes to wireless knowledge; I usually
> start out that way.
>
>
>
> From: "AdamE" <(E-Mail Removed)>
> Subject: Can't connect to certain web sites over wireless network
> Date: Tuesday, July 29, 2008 4:11 AM
>
> I'm having trouble getting one of my computers to access the internet
> via my wireless network. My first computer connected and accesses the
> web no problem. I installed the wireless dongle on my second computer
> no problem and it says that it connects with a strong signal. The
> problem I have is that for a number of web sites I try to connect via
> a browser and it eventually "times out" and says that it can't
> connect. The same web sites connect no problem over the wireless on
> the other computer. When I ran the XP utility to analyze my
> connection it came back as saying that it couldn't connect over http,
> https, or ftp and called out ports 80 and two others (135 I think and
> another I can't recall) saying I may be blocked via firewall. The
> Windows firewall was on but I couldn't turn it off because it was set
> via group policy (it was off on the other computer). I disabled the
> Windows firewall by:
>
> From the Start menu, select Run, then enter gpedit.msc.
> Expand the Computer Configuration folder, then the Administrative
> Templates folder.
> Expand the Network folder, then the Network Connections folder, then
> the Windows Firewall folder.
> Select the Standard Profile folder.
> Double-click the Windows Firewall: Protect all network connections
> option.
> Select Disabled, then click OK.
> Select the Domain Profile folder.
> Double-click the Windows Firewall: Protect all network connections
> option.
> Select Disabled, then click OK.
> Close the Group Policy dialog box.
>
> I confirmed the firewall was disabled but I still have the same
> problem. It seems like something is blocking the loading of certain
> sites but I can't figure out why - I can load my geocities home page
> and msn.com but when I go to my ISP's home page to check mail via the
> web it doesn't work, same with many other pages like eBay. Can anyone
> help?
>
> Adam
>
>
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