NTL/Virgin Media broadband SNAFU

Virgin Media have just taken over my broadband Internet service from
NTL, and
it's not working very well.

Firstly it takes several attempts to launch Internet Explorer and
Outlook Express, someti
sometimes my PC has to be rebooted, and Interent access is generally
sluggish.

(Something has also happened to Google which is causing this text to
be mangled
I have to press the return key at the end of each line or else text
does not appear,
in fact the right hand part of the screen is obscured).

Also I can't reliably access my e-mail, I received an e-mail in
Outlook with a link
to the Virgin Media homepage, which I am supposed to use to access my
e-mail f
from now on, this asks me to sign in then links to another page, which
asks me to
sign in again, then goes back to the previous one.

Anybody know how to get it working, or will I have to change to BT ( I
also get
telephone service from NTL, and I've been having problems there too,
such as no
entry in the BT directory or even Directory Enquiries, they don't have
my number.
No 1571 service either.)

NTL/Virgin's faults line is busy, I've tried phoning them.

On 8 Feb 2007 13:40:49 -0800, in uk.telecom.broadband ,
"alexander.keys1" <(E-Mail Removed)> wrote:

>Virgin Media have just taken over my broadband Internet service from
>NTL,

actually they haven't - ntl have renamed themselves Virgin Media...

>Firstly it takes several attempts to launch Internet Explorer and
>Outlook Express, someti
>sometimes my PC has to be rebooted, and Interent access is generally
>sluggish.
>
>(Something has also happened to Google which is causing this text to
>be mangled
>I have to press the return key at the end of each line or else text
>does not appear,
>in fact the right hand part of the screen is obscured).

All this sounds far more like a problem with your PC, your ISP can't
affect how your browser displays data.

>Anybody know how to get it working, or will I have to change to BT ( I also get
>telephone service from NTL, and I've been having problems there too,
>such as no entry in the BT directory

:-)

--
Mark McIntyre

"Mark McIntyre" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On 8 Feb 2007 13:40:49 -0800, in uk.telecom.broadband ,
> "alexander.keys1" <(E-Mail Removed)> wrote:
>
>>Virgin Media have just taken over my broadband Internet service from
>>NTL,
>
> actually they haven't - ntl have renamed themselves Virgin Media...
>
>>Firstly it takes several attempts to launch Internet Explorer and
>>Outlook Express, someti
>>sometimes my PC has to be rebooted, and Interent access is generally
>>sluggish.
>>
>>(Something has also happened to Google which is causing this text to
>>be mangled
>>I have to press the return key at the end of each line or else text
>>does not appear,
>>in fact the right hand part of the screen is obscured).
>
> All this sounds far more like a problem with your PC, your ISP can't
> affect how your browser displays data.
>
>>Anybody know how to get it working, or will I have to change to BT ( I
>>also get
>>telephone service from NTL, and I've been having problems there too,
>>such as no entry in the BT directory
>
> :-)
>
> --
> Mark McIntyre

AIUI; there is _not_ a 'BT directory anymore.
Ofcom are the publishers of a book that (is supposed to) contains all the
phone numbers that are not ex-directory. This book is called 'The Phone
Book' and is distributed to each subscriber once per year. This task is
'huge' requiring databases, printing, distribution capability, etc, etc.; so
OFcom puts the job out to tender . The Ofcom contract -to produce the 'Phone
Book' has been won by a telco trading under the name _BT_ . it may look like
a BT directory, it may feel like a BT directory ... but it's no longer the
BT directory ... it's 'The Phone Book".

--

Brian

alexander.keys1 wrote:
> Virgin Media have just taken over my broadband Internet service from
> NTL, and
> it's not working very well.
>
> Firstly it takes several attempts to launch Internet Explorer and
> Outlook Express, someti
> sometimes my PC has to be rebooted, and Interent access is generally
> sluggish.
>

As per the other reply, this is a problem local to your PC and not your
ISP...have you done a virus scan with up to date definitions?, likewise a
spyware scan, again with up to date definitions?

> (Something has also happened to Google which is causing this text to
> be mangled
> I have to press the return key at the end of each line or else text
> does not appear,
> in fact the right hand part of the screen is obscured).
>
> Also I can't reliably access my e-mail, I received an e-mail in
> Outlook with a link
> to the Virgin Media homepage, which I am supposed to use to access my
> e-mail f
> from now on, this asks me to sign in then links to another page, which
> asks me to
> sign in again, then goes back to the previous one.
>

on the virgin page, you are supposed to use the drop down list for whichever
ISP you use, they are Virgin, NTL, Blueyonder, when you click these, you go
to a login page

> Anybody know how to get it working, or will I have to change to BT ( I
> also get
> telephone service from NTL, and I've been having problems there too,
> such as no
> entry in the BT directory or even Directory Enquiries, they don't have
> my number.
> No 1571 service either.)
>
> NTL/Virgin's faults line is busy, I've tried phoning them.

Please don't go to BT, they are a bunch of wankers of the highest order

In article <Z7Nyh.1294$(E-Mail Removed)>, Brian Sharrock
of (E-Mail Removed), felt we'd be interested in the following...



> AIUI; there is _not_ a 'BT directory anymore.
> Ofcom are the publishers of a book that (is supposed to) contains all the
> phone numbers that are not ex-directory. This book is called 'The Phone
> Book' and is distributed to each subscriber once per year. This task is
> 'huge' requiring databases, printing, distribution capability, etc, etc.; so
> OFcom puts the job out to tender . The Ofcom contract -to produce the 'Phone
> Book' has been won by a telco trading under the name _BT_ . it may look like
> a BT directory, it may feel like a BT directory ... but it's no longer the
> BT directory ... it's 'The Phone Book".

Wow, I didn't know that. I bet you're great at parties....

:-)


--
My reply address is invalid.
Please post replies to the group.

Thus spaketh Brian Sharrock:
> "Mark McIntyre" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> On 8 Feb 2007 13:40:49 -0800, in uk.telecom.broadband ,
>> "alexander.keys1" <(E-Mail Removed)> wrote:
>>
>>> Virgin Media have just taken over my broadband Internet service from
>>> NTL,
>>
>> actually they haven't - ntl have renamed themselves Virgin Media...
>>
>>> Firstly it takes several attempts to launch Internet Explorer and
>>> Outlook Express, someti
>>> sometimes my PC has to be rebooted, and Interent access is generally
>>> sluggish.
>>>
>>> (Something has also happened to Google which is causing this text to
>>> be mangled
>>> I have to press the return key at the end of each line or else text
>>> does not appear,
>>> in fact the right hand part of the screen is obscured).
>>
>> All this sounds far more like a problem with your PC, your ISP can't
>> affect how your browser displays data.
>>
>>> Anybody know how to get it working, or will I have to change to BT
>>> ( I also get
>>> telephone service from NTL, and I've been having problems there too,
>>> such as no entry in the BT directory
>>
>> :-)
>>
>> --
>> Mark McIntyre
>
> AIUI; there is _not_ a 'BT directory anymore.
> Ofcom are the publishers of a book that (is supposed to) contains all
> the phone numbers that are not ex-directory. This book is called 'The
> Phone Book' and is distributed to each subscriber once per year. This
> task is 'huge' requiring databases, printing, distribution
> capability, etc, etc.; so OFcom puts the job out to tender . The
> Ofcom contract -to produce the 'Phone Book' has been won by a telco
> trading under the name _BT_ . it may look like a BT directory, it may
> feel like a BT directory ... but it's no longer the BT directory ...
> it's 'The Phone Book".


Yeah, and for years have been listing cable line phone numbers for those
who didn't request not to.

On 8 Feb 2007 13:40:49 -0800, "alexander.keys1"
<(E-Mail Removed)> wrote:

>Virgin Media have just taken over my broadband Internet service from
>NTL, and
>it's not working very well.

snip

It's working fine here, no problems whatsoever.
--
Regards

Mike

On Thu, 08 Feb 2007 22:04:41 GMT, "Brian Sharrock"
<(E-Mail Removed)> wrote:


>
>AIUI; there is _not_ a 'BT directory anymore.
>Ofcom are the publishers of a book that (is supposed to) contains all the
>phone numbers that are not ex-directory. This book is called 'The Phone
>Book' and is distributed to each subscriber once per year. This task is
>'huge' requiring databases, printing, distribution capability, etc, etc.; so
>OFcom puts the job out to tender . The Ofcom contract -to produce the 'Phone
>Book' has been won by a telco trading under the name _BT_ . it may look like
>a BT directory, it may feel like a BT directory ... but it's no longer the
>BT directory ... it's 'The Phone Book".

True. I get that here.

However, I too have an NTL phone, and my number is not, and never has
been listed in it.


--
Regards

Mike

On Thu, 08 Feb 2007 22:04:41 GMT, "Brian Sharrock"
<(E-Mail Removed)> wrote:

>AIUI; there is _not_ a 'BT directory anymore.
>Ofcom are the publishers of a book that (is supposed to) contains all the
>phone numbers that are not ex-directory. This book is called 'The Phone
>Book' and is distributed to each subscriber once per year. This task is
>'huge' requiring databases, printing, distribution capability, etc, etc.; so
>OFcom puts the job out to tender . The Ofcom contract -to produce the 'Phone
>Book' has been won by a telco trading under the name _BT_ . it may look like
>a BT directory, it may feel like a BT directory ... but it's no longer the
>BT directory ... it's 'The Phone Book".

Were that so, it's unlikely that BT would be allowed to have their
corporate logo on the front, or be "copyright British
Telecommunications"...

--
Frank Erskine

On 8 Feb 2007 13:40:49 -0800, "alexander.keys1"
<(E-Mail Removed)> wrote:

>Virgin Media have just taken over my broadband Internet service from
>NTL, and
>it's not working very well.

Ah yes did you not expect this to happen ? I did that is why I closed
my BY account , my BY connection had been going slower and slower
since last October. Now I get full 8Mb during the daytime and from
around 5 PM onwards I get 5 1/2 Mb and from around 11 PM the speed
goes back up to full 8Mb and all for an extra two pounds a month more
than I was paying TW for a 4 Mb connection which I never got from 5 PM
onwards every evening .

--
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