In article <bleZAKATEu1$(E-Mail Removed)>, Derrick Fawsitt said......
> In message <(E-Mail Removed)>, Joe
> <(E-Mail Removed)> writes
> >
> >I have a feeling that this could all be just hot air from ntl - nothing
> >has appeared on the register website or adslguide which is where i would
> >have expected to find out something.
> >
> >if you don't have the links derek, keep you eyes on
> >www.theregister.co.uk & www.adslguide.org.uk
> >
> >something official may break on there if it is true what they're saying.
>
> Thanks Joe, however I have already taken the plunge and signed up for
> PlusNet Broadband, all I need to do now is to cancel my NTL Freedom and
> already I am having trouble doing that. First of all I don't seem to be
> able to do it on the telephone but have to write to them. While I don't
> think confirming in writing is a bad thing, I feel I should be able to
> pick up the phone to cancel them first. If anyone has had experience of
> terminating NTL I would be grateful for advice. Meanwhile thanks for all
> your help here.
>
You're not the only one having trouble cancelling NTL Freedom. Strange
that everything including bills is done on the phone/internet and then
you have to cancel by letter.
Anyway, I did that, giving the statutory 30 days notice and also
informed them that my DD would be cancelled 3 days after their normal
collection date. It works out that my cancellation came into effect a
week after my billing date, so I'm still waiting for them to either
attempt to collect the standard £15 from my bank or send a snotty letter
asking. Since I only did a week on the new billing period, I only intend
to pay them £4 which is the pro-rata amount.
I have had no feedback from them whatsoever acknowleding my
cancellation.
Make sure that you cancel any DDs. I've got the feeling that they will
continue to take the money otherwise.
--
Mugwump
Reply-to address is ignored.
Reply to 'usenetmail{at}discworld{dot}org{dot}uk