NTL Broadband and the web pages that wil not load!!

I am trying to help my mate out. He has a new computer whch I had a hand in
configuring for him.
At my house I can get the broadband to work with my ISP (pipex) using a usb
modem.
I have removed all the pipex settings and the computer is now at my friends
and he has installed NTL broadband, using usb modem (also tried
lan)completed the required password settings etc and appears connected, but
no web page loads. AT the bottom it says done but there is nothing on
screen.
NTL say the connection is working as they have pinged the computer. So why
won't a web page or outlook express 'work' the internet?
Norton firewall is disabled.
I have looked at various similar problems on posts within newsgroups but
can't seem to cure this.
Any help please.
Thank you.

On Sat, 31 Jan 2004 16:03:57 -0000, Stephen wrote:

> I am trying to help my mate out. He has a new computer whch I had a hand in
> configuring for him.
> At my house I can get the broadband to work with my ISP (pipex) using a usb
> modem.
> I have removed all the pipex settings and the computer is now at my friends
> and he has installed NTL broadband, using usb modem (also tried
> lan)completed the required password settings etc and appears connected, but
> no web page loads. AT the bottom it says done but there is nothing on
> screen.
> NTL say the connection is working as they have pinged the computer. So why
> won't a web page or outlook express 'work' the internet?
> Norton firewall is disabled.
> I have looked at various similar problems on posts within newsgroups but
> can't seem to cure this.
> Any help please.
> Thank you.

Hi

If this is your PC that you've taken there then you need to power-off the
cable modem (STB) for a couple of minutes before your PC will be
recognised. NTL & Blueyonder authenticate by NIC MAC address. I'm not an
NTL user but you could have a look in the NTL forum at www.cm-forums.co.uk
where you should find this has been discussed many times.

HTH

Regards


Bill

"Stephen" <(E-Mail Removed)> wrote in message
news:401bd203$0$2439$(E-Mail Removed). ..
> I am trying to help my mate out. He has a new computer whch I had a hand
in
> configuring for him.
> At my house I can get the broadband to work with my ISP (pipex) using a
usb
> modem.
> I have removed all the pipex settings and the computer is now at my
friends
> and he has installed NTL broadband, using usb modem (also tried
> lan)completed the required password settings etc and appears connected,
but
> no web page loads. AT the bottom it says done but there is nothing on
> screen.
> NTL say the connection is working as they have pinged the computer. So why
> won't a web page or outlook express 'work' the internet?
> Norton firewall is disabled.
> I have looked at various similar problems on posts within newsgroups but
> can't seem to cure this.
> Any help please.
> Thank you.
>
>
Has your mate been to the NTL start page which registers the modems MAC
address?

A good site for info on setting up PC's for NTL Broadband is
http://homepage.ntlworld.com/robin.d.h.walker/cmtips/

Simon

The first time I put my USB modem on my PC my pages did not load and I had
to type in: http://autoreg.autoregister.net which takes you to the NTL
broadband registration screen. You will need the codes that NTL send in the
welcome pack.

"Stephen" <(E-Mail Removed)> wrote in message
news:401bd203$0$2439$(E-Mail Removed). ..
> I am trying to help my mate out. He has a new computer whch I had a hand
in
> configuring for him.
> At my house I can get the broadband to work with my ISP (pipex) using a
usb
> modem.
> I have removed all the pipex settings and the computer is now at my
friends
> and he has installed NTL broadband, using usb modem (also tried
> lan)completed the required password settings etc and appears connected,
but
> no web page loads. AT the bottom it says done but there is nothing on
> screen.
> NTL say the connection is working as they have pinged the computer. So why
> won't a web page or outlook express 'work' the internet?
> Norton firewall is disabled.
> I have looked at various similar problems on posts within newsgroups but
> can't seem to cure this.
> Any help please.
> Thank you.
>
>

Thanks to you all for the replies.

We have managed to sort this out now.
Although the firewall was disabled it was somwhow blocking internet access.
After removing the firewall and rebooting, internet access resumed.
Thanks

On Sun, 1 Feb 2004 12:15:05 -0000, "Stephen"
<(E-Mail Removed)> wrote:

>Thanks to you all for the replies.
>
>We have managed to sort this out now.
>Although the firewall was disabled it was somwhow blocking internet access.
>After removing the firewall and rebooting, internet access resumed.

I hope you're not planning on leaving the firewall out permanently?
In this day and age, you really don't want to be connected to the
Internet for any more than about 5 seconds without a firewall. You
really should figure out what rules need to be added to your firewall
so that Internet access works. If you can't get it working with this
particular firewall (I can't remember which one you said was
installed), then try another one. FWIW, I have NTL broadband and use
Kerio 2.1.4 firewall, and eberything works fine.
--
Clive Backham

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