NTL and Routers?

Hi

An old friend of mine has a PC connected to NTLWorld cable via a router and
the NTL supplied ethernet cable modem.

The last time I met up with him he was complaining about a sluggish
connection so I called support for him whilst I was there, spoke to a very
helpful guy who did something at his end which required me to connect the
NTL modem direct to the PC and the problem seemed to have been solved.

After the support call I reconnected the router (which I set to 'spoof' the
MAC code of his PC) and everything seemed OK.

The problem seems to have resurfaced. Is it possible that NTL do something
to the connection if they think a router is fitted that is sharing the
connection? If so, is there a way around it? He only has the one desktop PC
and a laptop that shares via WIFI and its generally only one or the other
so he's not what I would call a 'Power User'!

--
Regards
Barry

"BJH" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi
>
> An old friend of mine has a PC connected to NTLWorld cable via a router
> and
> the NTL supplied ethernet cable modem.
>
> The last time I met up with him he was complaining about a sluggish
> connection so I called support for him whilst I was there, spoke to a very
> helpful guy who did something at his end which required me to connect the
> NTL modem direct to the PC and the problem seemed to have been solved.
>
> After the support call I reconnected the router (which I set to 'spoof'
> the
> MAC code of his PC) and everything seemed OK.
>
> The problem seems to have resurfaced. Is it possible that NTL do something
> to the connection if they think a router is fitted that is sharing the
> connection? If so, is there a way around it? He only has the one desktop
> PC
> and a laptop that shares via WIFI and its generally only one or the other
> so he's not what I would call a 'Power User'!

Is his wireless connection secure - maybe someone next door is using it!?

Have you tried rebooting the NTL modem?

Have you tried reconnecting the NTL modem to the PC again?

Sparks...

BJH <(E-Mail Removed)> wrote in
news:(E-Mail Removed):

> The problem seems to have resurfaced. Is it possible that NTL do
> something to the connection if they think a router is fitted that is
> sharing the connection?

No but there have been reported incompatibilities with some routers and
some SACM's. Check out ntl forums esp chetnet and ntlhell.

In article <(E-Mail Removed)>, Bjh wrote:

> The problem seems to have resurfaced. Is it possible that NTL do something
> to the connection if they think a router is fitted that is sharing the
> connection? If so, is there a way around it? He only has the one desktop PC
> and a laptop that shares via WIFI and its generally only one or the other
> so he's not what I would call a 'Power User'!

NTL don't provide technical support for router installations but they don't
actively discourage them. My (wired) Belkin router has worked fine for over 2
years.


--

Jock Mackirdy
Bedford