NTE5 Master Socket

Wo is resposible for fixing a problem with the master socket? My line
has a crackling noise which does not exist on thev test socket but on
the front bottom panel without any extensions. So it looks like it is
faulty. So who fixes it. I believed that you could not replace the
master socket as it is BT's but ADSL nation claim that you can and you
cannot touch the junction box or anything before that. I thought I
could replace the front faceplate with say like a filtered one. So who
should repair this BT or Me, and if me where can i get just the
faceplate from?

Thanks

naza wrote:
> Wo is resposible for fixing a problem with the master socket? My line
> has a crackling noise which does not exist on thev test socket but on
> the front bottom panel without any extensions. So it looks like it is
> faulty. So who fixes it. I believed that you could not replace the
> master socket as it is BT's but ADSL nation claim that you can and you
> cannot touch the junction box or anything before that. I thought I
> could replace the front faceplate with say like a filtered one. So who
> should repair this BT or Me, and if me where can i get just the
> faceplate from?
>
> Thanks

The faceplate (and everything attatched to it) is your responsibility, the
box itself, the test socket and the cables behind it are BTs. However, if BT
installed the internal wiring in the house, within the last few years, it
would be possible to claim that they are responsible for that as well.

Gaz

naza wrote:
> Wo is resposible for fixing a problem with the master socket? My line
> has a crackling noise which does not exist on thev test socket but on
> the front bottom panel without any extensions. So it looks like it is
> faulty. So who fixes it. I believed that you could not replace the
> master socket as it is BT's but ADSL nation claim that you can and you
> cannot touch the junction box or anything before that. I thought I
> could replace the front faceplate with say like a filtered one. So who
> should repair this BT or Me, and if me where can i get just the
> faceplate from?
>
> Thanks
>

If you havent got any extensions wired, just leave the bottom half off
and carry on using the 'test socket'

Mike

On Mon, 12 Nov 2007 13:41:34 -0800 naza
from the village of (E-Mail Removed)
felt we might be interested in the following...


> Wo is resposible for fixing a problem with the master socket?

We had BT round here last week for a crackle on the line.

The numpty engineer - who informed me he had "been installing broadband
round here for 10 years" when the exchange was only activated about 5
years ago - was trying to blame my RJ45 connection on the back of my
filtered NTE5 plate purchased from Clarity (www.clarity.it)

So, I ripped the whole lot out at his request, he tested the line, and
found a fault at the pole. I asked him to put it all back in again, and
he refused stating it wasn't "standard wiring".

He also said the Sky router's PSU was causing a hum on the line. At this
point I reminded him it wasn't physically connected to the circuit. A
quick whip up and down the pole again, and a mumble about crimping and
the hum disappeared. He got wet that time as it was beginning to rain.

The long and short is, I had to leave my NTE5 unwired so he could test
the line as clear and close the fault.

Seeing my clear annoyance increasing, he punched down the extension
wiring again for me, but wouldn't do the router.

When I asked why he couldn't have just tested the line with the
faceplate off he replied that if he had found the line clear in such a
situation, and I then put the plate back on and there had been a fault,
BT would send an engineer out and charge me £200 for the visit.

[shrugs]

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/Tx2 wrote:
> On Mon, 12 Nov 2007 13:41:34 -0800 naza
> from the village of (E-Mail Removed)
> felt we might be interested in the following...
>
>
>> Wo is resposible for fixing a problem with the master socket?
>
> We had BT round here last week for a crackle on the line.
>
> The numpty engineer - who informed me he had "been installing
> broadband round here for 10 years" when the exchange was only
> activated about 5 years ago - was trying to blame my RJ45 connection
> on the back of my filtered NTE5 plate purchased from Clarity
> (www.clarity.it)
>
> So, I ripped the whole lot out at his request, he tested the line, and
> found a fault at the pole. I asked him to put it all back in again,
> and he refused stating it wasn't "standard wiring".
>
> He also said the Sky router's PSU was causing a hum on the line. At
> this point I reminded him it wasn't physically connected to the
> circuit. A quick whip up and down the pole again, and a mumble about
> crimping and the hum disappeared. He got wet that time as it was
> beginning to rain.
>
> The long and short is, I had to leave my NTE5 unwired so he could test
> the line as clear and close the fault.
>
> Seeing my clear annoyance increasing, he punched down the extension
> wiring again for me, but wouldn't do the router.
>
> When I asked why he couldn't have just tested the line with the
> faceplate off he replied that if he had found the line clear in such a
> situation, and I then put the plate back on and there had been a
> fault, BT would send an engineer out and charge me £200 for the visit.
>

That last bit is true as all faults have to have a line test done on them
after the fault is cleared. As for the rest I'm afraid the standard of
(non) training nowadays is such that the normal DSL trained field engineer
knows just slightly more than the numpty newbie & a lot less than the user
who has made it their business to find out what works & what really works.

The training nowadays appears to be observe synch light on & leave. The
problem being that there are a few ISPs who refuse test access & that has
lowered the bar for all of them, all in the name of eqvivalence. The best
the field engineer can now do is a one shot APTS test which do not access
any historic results or have any meaningful realtime results as it doesn't
test with the customers (note, not end users) equipment on the line.

On Mon, 12 Nov 2007 22:41:04 +0000, Mike J <(E-Mail Removed)>
wrote:

>
>
>naza wrote:
>> Wo is resposible for fixing a problem with the master socket? My line
>> has a crackling noise which does not exist on thev test socket but on
>> the front bottom panel without any extensions. So it looks like it is
>> faulty. So who fixes it. I believed that you could not replace the
>> master socket as it is BT's but ADSL nation claim that you can and you
>> cannot touch the junction box or anything before that. I thought I
>> could replace the front faceplate with say like a filtered one. So who
>> should repair this BT or Me, and if me where can i get just the
>> faceplate from?
>>
>> Thanks
>>
>
>If you havent got any extensions wired, just leave the bottom half off
>and carry on using the 'test socket'

Which could mean there is a potential touch problem for young
inquisitive fingers, (i.e it would fail the IEC 60950 tests) the
socket in the backplate will comply as will the backplate itself, but
fixed and potentially exposed wiring is accessible through the big
hole in the backplate.

BT/Openreach cannot say they are not responsible for equipment that
they supplied and installed unless this was done on an outright sale
basis, as the NTE is on rental then they are responsible on a
continuous basis for everything including the detachable front plate
and any wiring connected to it if installed by them or their
predecessors.

If the backplate was in future supplied without a hole in it, or with
a compliant sized hole, and BT/Openreach stopped supplying a front
plate with new installations then they could wash their hands of any
future frontplate problems with these new installations. Until then
they can't.

Of course if you fit a filtered frontplate and don't ply the visiting
BT/Openreach techy with tea and biscuits then you can expect the
installation to be left in exactly the state it was on initial
installation - with potentially no wiring connected to the frontplate.

The solution? Don't piss off the BT/Openreach techy. Get the kettle
on.

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