Noise on Orange livebox Help

I have a load of noise on my land line when the livebox is connected. Have
tried all the various test like new filters, new phone etc. Even had BT
out who traced the problem to the livebox itself and charged £90 for the
privilige

Surprise suprise, Orange don't want to know.

The livebox generates lots of hissing noise on the voice side of the line,
making it difficult to hear a conversation. If you remove the live box then
the problem goes away and the line is silent.

Anyone got any ideas?

Thanks in advance and regards.

JohnP.

On 04 Sep 2007 20:15:42 GMT, JohnP <(E-Mail Removed)> mused:

>I have a load of noise on my land line when the livebox is connected. Have
>tried all the various test like new filters, new phone etc.

How certain are you that you have correctly connected up these fiters?

> Even had BT
>out who traced the problem to the livebox itself and charged £90 for the
>privilige
>
Could have told you that.

> Surprise suprise, Orange don't want to know.
>
And that.

>The livebox generates lots of hissing noise on the voice side of the line,
>making it difficult to hear a conversation. If you remove the live box then
>the problem goes away and the line is silent.
>
>Anyone got any ideas?
>
>Thanks in advance and regards.

Have you tried plugging only the livebox, a phone and a filter into
the test socket on the master socket?
--
Regards,
Stuart.

"JohnP" <(E-Mail Removed)> wrote in message
news:Xns99A1D8AE0BD55ab.com@66.250.146.185...
>I have a load of noise on my land line when the livebox is connected. Have
> tried all the various test like new filters, new phone etc. Even had BT
> out who traced the problem to the livebox itself and charged £90 for the
> privilige
>
> Surprise suprise, Orange don't want to know.
>
> The livebox generates lots of hissing noise on the voice side of the line,
> making it difficult to hear a conversation. If you remove the live box
> then
> the problem goes away and the line is silent.
>
> Anyone got any ideas?
>
> Thanks in advance and regards.
>
> JohnP.
>

Asking Orange to replace the faulty livebox might be a good starting point
!

Adam

Hi,

It would seem that you have a faulty livebox or they are just badly designed
and cause such issues.

Obtain another make and model of router and test that on your line, if you
do not get the same symptoms then the cause has been correctly identified.

If faulty then I would return it to Orange and insist on a replacement. If
they refuse then you need to seek legal advise on your position.

Contact the Tranding Stadards department in the authority which covers
Rotherham as this is where Orange appears to be based. They may be able to
help.

Keep details of all calls, letters you send and expenses incurred so you can
bill Orange later.

If the persist in being unhelpful then you might be able to claim that they
are in breach of there obligations under your contract with them and move to
a more competant ISP.

Regards

Simon

(E-Mail Removed) declared for all the world to hear...
> I have a load of noise on my land line when the livebox is connected. Have
> tried all the various test like new filters, new phone etc. Even had BT
> out who traced the problem to the livebox itself and charged £90 for the
> privilige
>
> Surprise suprise, Orange don't want to know.
>
> The livebox generates lots of hissing noise on the voice side of the line,
> making it difficult to hear a conversation. If you remove the live box then
> the problem goes away and the line is silent.
>
> Anyone got any ideas?
>
> Thanks in advance and regards.

Did BT provide any documentary evidence?

As you don't own the livebox, you hire it from Orange, it's down to them
to sort it. A replacement livebox would seem the obvious solution.
--
Regards
Jon

(E-Mail Removed)*no-spam*.uk declared for all the world to hear...
> Contact the Tranding Stadards department in the authority which covers
> Rotherham as this is where Orange appears to be based. They may be able to
> help.

Rotherham? Orange's correspondence dept are in the main office in
Bristol.
--
Regards
Jon

Lurch <(E-Mail Removed)> wrote in
news:(E-Mail Removed):

> On 04 Sep 2007 20:15:42 GMT, JohnP <(E-Mail Removed)> mused:
>
>>I have a load of noise on my land line when the livebox is connected.
>>Have tried all the various test like new filters, new phone etc.
>
> How certain are you that you have correctly connected up these fiters?
>
How could you not connect the adsl filters correctly? One socket phone,
the other RJ11, or am I missing something?

>> Even had BT
>>out who traced the problem to the livebox itself and charged £90 for
>>the privilige
>>
> Could have told you that.
>
>> Surprise suprise, Orange don't want to know.
>>
> And that.
>
>>The livebox generates lots of hissing noise on the voice side of the
>>line, making it difficult to hear a conversation. If you remove the
>>live box then the problem goes away and the line is silent.
>>
>>Anyone got any ideas?
>>
>>Thanks in advance and regards.
>
> Have you tried plugging only the livebox, a phone and a filter into
> the test socket on the master socket?