No sync problem on Plusnet

I've just moved back to the UK and got a Plusnet broadband connection
at a rented house, pending the move to our new house. In preparation
I got another Plusnet connection installed at our new house, and it
tested fine on several occasions.

Last Friday we moved from the rented place to our new house. Set up
the same equipment that had worked perfectly before but this time it
didn't work and five days later it still hasn't synchronised. Our IT
guy has checked the ADSL modem and filter on his own home line and it
works fine. We've run through all the normal stuff of removing other
equipment from the phone system at the new house, to no avail.

I've been in frequent contact with Plusnet, who seem to have dropped
the ball a few times over the last five days. Once they've done their
whoosh test they can pass the problem to BT. Not much I can do except
sit and fume and wonder whether this problem will be resolved:
A) This week
B) This month
C) This year

Any suggestions, witty comments and interesting curses will be much
appreciated

In an earlier contribution to this discussion,
Stuart Harris <(E-Mail Removed)> wrote:

> I've just moved back to the UK and got a Plusnet broadband connection
> at a rented house, pending the move to our new house. In preparation
> I got another Plusnet connection installed at our new house, and it
> tested fine on several occasions.
>
> Last Friday we moved from the rented place to our new house. Set up
> the same equipment that had worked perfectly before but this time it
> didn't work and five days later it still hasn't synchronised. Our IT
> guy has checked the ADSL modem and filter on his own home line and it
> works fine. We've run through all the normal stuff of removing other
> equipment from the phone system at the new house, to no avail.
>
> I've been in frequent contact with Plusnet, who seem to have dropped
> the ball a few times over the last five days. Once they've done their
> whoosh test they can pass the problem to BT. Not much I can do except
> sit and fume and wonder whether this problem will be resolved:
> A) This week
> B) This month
> C) This year
>
> Any suggestions, witty comments and interesting curses will be much
> appreciated

Are you absolutely *certain* it's an external problem? Have you removed the
faceplate from the master socket and plugged your ADSL kit directly into the
test socket (using a BT to RJ11 adapter)? This is the only way to make
*sure* that none of your extension wiring - or phones you've forgotten to
unplug - are interfering with the ADSL signal.
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

On Tue, 5 Oct 2004 16:16:55 +0100, in uk.telecom.broadband,
"Tiscali Tim" <(E-Mail Removed)> wrote:

>Are you absolutely *certain* it's an external problem? Have you removed the
>faceplate from the master socket and plugged your ADSL kit directly into the
>test socket (using a BT to RJ11 adapter)?

(if it needs an adapter - some routers I've bought came with a BT plug :-)

>This is the only way to make *sure* that none of your extension wiring - or
>phones you've forgotten to unplug - are interfering with the ADSL signal.

If so, there's a possibility of DACS on the line... I see the OP says 'new
house' and I'm assuming it is new to him, rather than on a new estate, as a
DACS is perhaps less likely if it is a new estate... Peter M.

On 5 Oct 2004 07:39:24 -0700, Stuart Harris <(E-Mail Removed)> wrote:

> I've just moved back to the UK and got a Plusnet broadband connection
> at a rented house, pending the move to our new house. In preparation
> I got another Plusnet connection installed at our new house, and it
> tested fine on several occasions.
>
> Last Friday we moved from the rented place to our new house. Set up
> the same equipment that had worked perfectly before but this time it
> didn't work and five days later it still hasn't synchronised. Our IT
> guy has checked the ADSL modem and filter on his own home line and it
> works fine. We've run through all the normal stuff of removing other
> equipment from the phone system at the new house, to no avail.
>
> I've been in frequent contact with Plusnet, who seem to have dropped
> the ball a few times over the last five days. Once they've done their
> whoosh test they can pass the problem to BT. Not much I can do except
> sit and fume and wonder whether this problem will be resolved:
> A) This week
> B) This month
> C) This year
>
> Any suggestions, witty comments and interesting curses will be much
> appreciated

Hi,

If you want to let me have your username or a ticket number from your
account I can take a look at what's happening for you.

With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

In an earlier contribution to this discussion,
poster <us-(E-Mail Removed)> wrote:

> On Tue, 5 Oct 2004 16:16:55 +0100, in uk.telecom.broadband,
> "Tiscali Tim" <(E-Mail Removed)> wrote:
>
>> Are you absolutely *certain* it's an external problem? Have you
>> removed the faceplate from the master socket and plugged your ADSL
>> kit directly into the test socket (using a BT to RJ11 adapter)?
>
> (if it needs an adapter - some routers I've bought came with a BT
> plug :-)
>
>> This is the only way to make *sure* that none of your extension
>> wiring - or phones you've forgotten to unplug - are interfering with
>> the ADSL signal.
>
> If so, there's a possibility of DACS on the line... I see the OP
> says 'new house' and I'm assuming it is new to him, rather than on a
> new estate, as a DACS is perhaps less likely if it is a new estate...
> Peter M.

Except that he said that he had tested it before moving in and it was ok.
Surely, BT wouldn't stick a DACS on an ADSL-enabled line, would they?!
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

In article <(E-Mail Removed)>, us-
(E-Mail Removed) says...

> If so, there's a possibility of DACS on the line... I see the OP says 'new
> house' and I'm assuming it is new to him, rather than on a new estate, as a
> DACS is perhaps less likely if it is a new estate... Peter M.

As a rule, a DACS would be removed during activation so the OP would see
a delay getting their account provisioned rather than a fault.

Regards,
--
| Josh Berry.................Unmetered & ADSL solutions
| Customer Support..................for Home & Business
| PlusNet plc.....................@ http://www.plus.net
+ ---- My Referrals - It pays to recommend PlusNet ---+

PlusNet Support Team wrote:
> In article <(E-Mail Removed)>, us-
> (E-Mail Removed) says...
>
>> If so, there's a possibility of DACS on the line... I see the OP
>> says 'new house' and I'm assuming it is new to him, rather than on
>> a new estate, as a DACS is perhaps less likely if it is a new
>> estate... Peter M.
>
> As a rule, a DACS would be removed during activation so the OP
> would see a delay getting their account provisioned rather than a
> fault.

Got to be honest here & say that sometimes (thankfully very rarely) they do
get lost in the records, as for the likelyhood of a dacs being used on a new
estate, you may be unpleasantly suprised how often it happens...

PlusNet Support Team <(E-Mail Removed)> wrote in message news:<(E-Mail Removed)>...
> On 5 Oct 2004 07:39:24 -0700, Stuart Harris <(E-Mail Removed)> wrote:
>
> > I've just moved back to the UK and got a Plusnet broadband connection
> > at a rented house, pending the move to our new house. In preparation
> > I got another Plusnet connection installed at our new house, and it
> > tested fine on several occasions.
> >
> > Last Friday we moved from the rented place to our new house. Set up
> > the same equipment that had worked perfectly before but this time it
> > didn't work and five days later it still hasn't synchronised. Our IT
> > guy has checked the ADSL modem and filter on his own home line and it
> > works fine. We've run through all the normal stuff of removing other
> > equipment from the phone system at the new house, to no avail.
> >
> > I've been in frequent contact with Plusnet, who seem to have dropped
> > the ball a few times over the last five days. Once they've done their
> > whoosh test they can pass the problem to BT. Not much I can do except
> > sit and fume and wonder whether this problem will be resolved:
> > A) This week
> > B) This month
> > C) This year
> >
> > Any suggestions, witty comments and interesting curses will be much
> > appreciated
>
It's actually an old house, 250+ years old, but the telephone wiring
is more recent. The previous owner had broadband here, no problem,
and so did I for a few days after September 21st.

At this point I reckon I'm royally screwed for the foreseeable future
on the broadband front. Unless I switch ADSL ISP, Plusnet have got my
ADSL subscription money without the hassle of me using their ADSL
bandwidth. They just have to put up with my griping. And once they
hand the problem over to BT, I can't imagine BT exactly busting a gut
to fix a problem for somebody else's customer. Especially since they
make plenty from me having to use dial-up.

Maybe the solution is to switch ISP, since it will be in the interests
of a new ISP to get the thing working again.

On 5 Oct 2004 in uk.telecom.broadband, "Tiscali Tim" wrote:

>Except that he said that he had tested it before moving in and it was ok.
>Surely, BT wouldn't stick a DACS on an ADSL-enabled line, would they?!

I wonder if someone out adding a second line for a nearby home, seeing a
'Sold' sign, would even consider the line might have ADSL enabled (since
presumably the exchange kit would be sitting quietly waiting for a modem
to get into sync, and he may hear nothing on the line but dialtone!).