No newtwork adapter for usb cable modem

am trying to install a Motorola SurfBoard Cable Modem SB
5100 on my windows 98 machine using USB. The modem seems
to install ok , in that it appears under system devices
etc.

However when I load the connection software from my ISP,
it cannot detect the modem. Apparently it may have
something to do with the IP address. I was advised to run
winipcfg from the 'Run' option on the menu and then
release the ip for the modem BUT when I do this the modem
does not appear in the list of network adapters. The list
show only one adapter called 'PPP...'.

Does anyone have any advice on how I might fix this
problem?
I have unistalled and re installed the modem several
times .

Thanks,

Peter

Peter wrote:
> am trying to install a Motorola SurfBoard Cable Modem SB
> 5100 on my windows 98 machine using USB. The modem seems
> to install ok , in that it appears under system devices
> etc.
>
> However when I load the connection software from my ISP,
> it cannot detect the modem. Apparently it may have
> something to do with the IP address. I was advised to run
> winipcfg from the 'Run' option on the menu and then
> release the ip for the modem BUT when I do this the modem
> does not appear in the list of network adapters. The list
> show only one adapter called 'PPP...'.
>
> Does anyone have any advice on how I might fix this
> problem?
> I have unistalled and re installed the modem several
> times .

I have a SurfBoard SB5100E that i used connected through the USB port a
while back even though my ISP only gave instructions to use the Ethernet
port. It worked great. I use Ethernet now and thus don't have a USB
cable connected so nothing related is showing up in winipcfg.

But check your Network ControlPanel applet. There i still have a Network
Adapter "Motorola SURFBoard SB5100 USB Cable Modem" and a protocol
"TCP/IP" -> (bound to that adapter). And i used the "Client for
Microsoft Networks" client bound to the protocol.
Maybe try to "Add..." the adapter from here if it is missing, just to
try another approach.

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Hi,

A variation on your solution did the trick.

Thanks for your help!

cheers,

Peter

>-----Original Message-----
>Peter wrote:
>> am trying to install a Motorola SurfBoard Cable Modem
SB
>> 5100 on my windows 98 machine using USB. The modem
seems
>> to install ok , in that it appears under system
devices
>> etc.
>>
>> However when I load the connection software from my
ISP,
>> it cannot detect the modem. Apparently it may have
>> something to do with the IP address. I was advised to
run
>> winipcfg from the 'Run' option on the menu and then
>> release the ip for the modem BUT when I do this the
modem
>> does not appear in the list of network adapters. The
list
>> show only one adapter called 'PPP...'.
>>
>> Does anyone have any advice on how I might fix this
>> problem?
>> I have unistalled and re installed the modem several
>> times .
>
>I have a SurfBoard SB5100E that i used connected through
the USB port a
>while back even though my ISP only gave instructions to
use the Ethernet
>port. It worked great. I use Ethernet now and thus don't
have a USB
>cable connected so nothing related is showing up in
winipcfg.
>
>But check your Network ControlPanel applet. There i
still have a Network
>Adapter "Motorola SURFBoard SB5100 USB Cable Modem" and
a protocol
>"TCP/IP" -> (bound to that adapter). And i used
the "Client for
>Microsoft Networks" client bound to the protocol.
>Maybe try to "Add..." the adapter from here if it is
missing, just to
>try another approach.
>
>--
>Please followup in newsgroup.
>E-mail address is invalid due to spam-control.
>.
>

Peter wrote:
> Hi,
>
> A variation on your solution did the trick.
>
> Thanks for your help!
>
> cheers,

I'll drink to that. Whatever works. Happy internetting.

Eventually consider adding a Hardware Firewall, e.g. inside a Router.
That seems to be the general advice for people with relatively highspeed
internet connections.

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