No answer from Virgin net and no sense from BT :-(

I've recently been advised by Virgin net :-

" Thank you for applying for Virgin.net Broadband. Unfortunately, despite
passing the first set of checks, for technical reasons you are currently
unable to receive broadband. We have received the following information
from BT:

there are incompatible rented products on the line"

No answer to the published email address a virgin and I can't get any sense
out of BT :-(

Anyone point me in the right direction for a "translation tool"? :-)

TIA - Keef
--
Dartford Kent UK
Email (E-Mail Removed)
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Web: http://homepage.ntlworld.com/k.hallock/fsale.html

On Wed, 12 May 2004 16:55:50 +0100, "Keef" <(E-Mail Removed)>
wrote:


>there are incompatible rented products on the line"
>
>No answer to the published email address a virgin and I can't get any sense
>out of BT :-(
>
>Anyone point me in the right direction for a "translation tool"? :-)


http://www.charitydays.net/support/a...rejected.shtml

Best bet is just to call 150 and ask!

> http://www.charitydays.net/support/a...rejected.shtml

Thanks, taking a look now.

> Best bet is just to call 150 and ask!

I did that, 7.5 mins wait and then they insisted I had the wrong account
no.! :-(

Cheers - Keef
--
Dartford Kent UK
Email (E-Mail Removed)
(Reply or Remove the WRAPPER)
Web: http://homepage.ntlworld.com/k.hallock/fsale.html

> http://www.charitydays.net/support/a...rejected.shtml

Caller Display Unit - CD50 & CD1500

Looks most likely. Is this a unit my end or BT's. All I have is a BT quartet
3100 and a Binatone MD 1500.

Ta - Keef
--
Dartford Kent UK
Email (E-Mail Removed)
(Reply or Remove the WRAPPER)
Web: http://homepage.ntlworld.com/k.hallock/fsale.html

On Wed, 12 May 2004 17:35:54 +0100, "Keef" <(E-Mail Removed)>
wrote:

>> http://www.charitydays.net/support/a...rejected.shtml
>
> Caller Display Unit - CD50 & CD1500
>
>Looks most likely. Is this a unit my end or BT's. All I have is a BT quartet
>3100 and a Binatone MD 1500.

From that site:
"Not a service but a device used to display the telephone number of
incoming calls. Possibly other Caller Display Units are also
incompatible, BT are still investigating.
Solution: Removal of unit followed by re-application or install a new
telephone line on which to re-apply for Broadband ADSL"

So it's probably your phones which are causing the problem. The
Caller ID service itself is supported on DSL lines.

You can always contact Binatone to see if there is a known issue with
their phone. http://www.binatonetelecom.com/

> From that site:
> "Not a service but a device used to display the telephone number of
> incoming calls. Possibly other Caller Display Units are also
> incompatible, BT are still investigating.

Yep, read that but wasn't sure if the "device" was at my end or BT's.

> Solution: Removal of unit followed by re-application or install a new
> telephone line on which to re-apply for Broadband ADSL"

Installing a second line isn't exactly a cheap option and I have enough
hassle with one BT line without giving them a second lot of rental :-(

> So it's probably your phones which are causing the problem. The

Problem is which one?

> Caller ID service itself is supported on DSL lines.

I thought it was.

> You can always contact Binatone to see if there is a known issue with
> their phone. http://www.binatonetelecom.com/

Thanks, I'll do that.

Regards - Keef
--
Dartford Kent UK
Email (E-Mail Removed)
(Reply or Remove the WRAPPER)
Web: http://homepage.ntlworld.com/k.hallock/fsale.html

> I've recently been advised by Virgin net :-
>
> " Thank you for applying for Virgin.net Broadband. Unfortunately, despite
> passing the first set of checks, for technical reasons you are currently
> unable to receive broadband. We have received the following information
> from BT:
>
> there are incompatible rented products on the line"
>
> No answer to the published email address a virgin and I can't get any
sense
> out of BT :-(
>
> Anyone point me in the right direction for a "translation tool"? :-)
>

Redcare maybe?

Graham.


%Profound_observation%

This normally happens if you have call waiting on the line

(with the annoying "the caller knows you are waiting" message)