A nightmare with regrade to 21CN

Over the last few months I have been watching three sites that give an
indication when 21CN will be available at my exchange.

Sam Knows
Kitz
BT Wholesale 21CN Broadband Availability

ALL three sites say that my exchange is NOT at the moment 21CN enabled
but will be updated in January 2012

When I mentioned this to my ISP (Zen) they informed me that 21CN IS
available at my exchange (Zen insist that BT Wholesale tell them my
exchange IS enabled) so because of this assurance I proceeded to go
ahead with the regrade, now one week on I'm being told by Zen that BT
are having 'capacity' issues at my exchange and this is delaying (for
how long nobody seems to know) my regrade.

If my exchange HAS been 21CN enabled surly BT would have made sure that
they had enough spare capacity to handle customer regrades before
updating to 21CN or am I being optimistic?

How come Zen seem to have different information from the three sites
above one of them being BT Wholesale themselves who all still say 21CN
is not available?

I'm now in limbo, Zen can't tell me when the capacity issue at my
exchange will be resolved and I cannot find a contact telephone number
to speak to BT Wholesale.

I'm frustrated.

BTY

Does anyone have a contact telephone number for BT Wholesale?

On Oct 15, 2:44*pm, Count de Monet <(E-Mail Removed)> wrote:
> BTY
>
> Does anyone have a contact telephone number for BT Wholesale?

BT Wholesale is https://www.btwholesale.com/pages/st...ge_logout.html

BT Wholesale contact telephone number is 0800 671 045

On Sat, 15 Oct 2011 14:42:33 +0100, Count de Monet wrote:

> Over the last few months I have been watching three sites that give an
> indication when 21CN will be available at my exchange.
>
> Sam Knows
> Kitz
> BT Wholesale 21CN Broadband Availability
>
> ALL three sites say that my exchange is NOT at the moment 21CN enabled
> but will be updated in January 2012
>
> When I mentioned this to my ISP (Zen) they informed me that 21CN IS
> available at my exchange (Zen insist that BT Wholesale tell them my
> exchange IS enabled) so because of this assurance I proceeded to go
> ahead with the regrade, now one week on I'm being told by Zen that BT
> are having 'capacity' issues at my exchange and this is delaying (for
> how long nobody seems to know) my regrade.
>
> If my exchange HAS been 21CN enabled surly BT would have made sure that
> they had enough spare capacity to handle customer regrades before
> updating to 21CN or am I being optimistic?
>
> How come Zen seem to have different information from the three sites
> above one of them being BT Wholesale themselves who all still say 21CN
> is not available?
>
> I'm now in limbo, Zen can't tell me when the capacity issue at my
> exchange will be resolved and I cannot find a contact telephone number
> to speak to BT Wholesale.
>
> I'm frustrated.

I'm with zen - currently I have 2 emails from them flagging up the likely
15 min outage as my exchange/equipment is being 21CN enabled did you not
get any notification from Zen at the time the exchange was being upgraded ?
--
(º•.¸(¨*•.¸ ¸.•*¨)¸.•º)
<.•°•. Nik .•°•.>
(¸.•º(¸.•¨* *¨•.¸)º•.¸)

On 15/10/2011 19:20, Ghostrecon wrote:

> I'm with zen - currently I have 2 emails from them flagging up the likely
> 15 min outage as my exchange/equipment is being 21CN enabled did you not
> get any notification from Zen at the time the exchange was being upgraded ?

No

And when I pointed this out to Zen they could not supply an explanation.

Update:

BT wholesale have informed Zen that there is a problem at the exchange,
this problem relates to a 'card' and they are having to get one from the
manufacturer before my regrade can go ahead. As the manufacturer is
based overseas they cannot confirm a date when the problem will be resolved!

On 15/10/2011 17:32, John wrote:
> On Oct 15, 2:44 pm, Count de Monet<(E-Mail Removed)> wrote:
>> BTY
>>
>> Does anyone have a contact telephone number for BT Wholesale?
>
> BT Wholesale is https://www.btwholesale.com/pages/st...ge_logout.html
>
> BT Wholesale contact telephone number is 0800 671 045

Useless every one of them.

BY Wholesale say they only deal with ISP's and not end users and anyway
they don't deal with exchanges, that's BT Openreach and they don't have
a contact telephone number, the guy I was talking to at BTW said even he
did not have a telephone number for BTO.



End users........'Keep them in the dark and feed them on bullsh*t' then
they won't find out how cr*p we are.

On Mon, 17 Oct 2011 14:48:33 +0100, Count de Monet <(E-Mail Removed)>
wrote:

>Update:
>
>BT wholesale have informed Zen that there is a problem at the exchange,
>this problem relates to a 'card' and they are having to get one from the
>manufacturer before my regrade can go ahead. As the manufacturer is
>based overseas they cannot confirm a date when the problem will be resolved!
>
>

I don't use Zen but that reply from BT is almost exactly the same as
the one I got when I was having trouble with Demon.

Steve

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In article <j7hbne$p6f$(E-Mail Removed)>, (E-Mail Removed) says...
>
> Update:
>
> BT wholesale have informed Zen that there is a problem at the exchange,
> this problem relates to a 'card' and they are having to get one from the
> manufacturer before my regrade can go ahead. As the manufacturer is
> based overseas they cannot confirm a date when the problem will be resolved!

This suggests that BT Wholesale no longer has a national spares holding.
If that's the case it will be due to "Economies" driven by the
accountants - who now rule BT.....

chris wrote:

> I did notice that when my
> exhange was being updated to 21CN Sam Knows was a bit behind when
> compared to the BT lists. Indeed, it was only *after* I had been
> regraded to ADSL2+ upon my request to Plusnet that Sam Knows started
> showing it as available.

Ding!