Nice one Plusnet

Came home today and I had an email saying my free upgrade had gone
through.

2Mb and no need to reset the router either.

BTW though I've not used the referall scheme, I've got you one more
customer and possibly another 2 on the way. Keep up the good work.

On Tue, 16 Aug 2005 20:29:27 +0100, Sean <(E-Mail Removed)>
wrote:

>Came home today and I had an email saying my free upgrade had gone
>through.
>
>2Mb and no need to reset the router either.
>
>BTW though I've not used the referall scheme, I've got you one more
>customer and possibly another 2 on the way. Keep up the good work.

Wankers. Lets hope you dont choke on it.

"Sean" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ...
> Came home today and I had an email saying my free upgrade had gone
> through.
>
> 2Mb and no need to reset the router either.
>
> BTW though I've not used the referall scheme, I've got you one more
> customer and possibly another 2 on the way. Keep up the good work.

bwaaaaaahhhhhh youll see in a few months when you need support

":-\)" <(E-Mail Removed)> wrote in news:kurMe.2199$914.1425@newsfe6-
gui.ntli.net:

> bwaaaaaahhhhhh youll see in a few months when you need support

As with all support departments I find they respond well to good mannered
people. I've recently had a conversation with the network department as
there was a bit of trouble with the blackholing for my account and they
sorted it nice and quickly. They also harrassed BT for quite some time when
the exchange was giving me synch troubles and strangley enough it stopped
happening after I spoke with a BT guy on the phone.
So the pair of you may have bugs up your arses about something but you
aren't the world.

--
Colin
*Drop DEAD from the email address to reply*

On 16 Aug 2005 19:52 GMT, ":-\)" <(E-Mail Removed)> wrote:

>bwaaaaaahhhhhh youll see in a few months when you need support

Their support staff are generally helpful, available every day of the week
and certainly have been helpful when friends have needed them to check up
on something. Oh, and they post and participate in a number of ways over
and above their 'formal' ticket system, so one can often post in one of
the newsgroups, or use a web site, and still get an 'official' answer,
and frequently an offer to sort it out by sending them an e-mail or a
'private message'. Hats off from me, to Dave, Bob, and others there.

":-\)" <(E-Mail Removed)> wrote:

>
>"Sean" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed) t...
>> Came home today and I had an email saying my free upgrade had gone
>> through.
>>
>> 2Mb and no need to reset the router either.
>>
>> BTW though I've not used the referall scheme, I've got you one more
>> customer and possibly another 2 on the way. Keep up the good work.
>
>bwaaaaaahhhhhh youll see in a few months when you need support

Support worked really well for me. Quick, efficient and polite.

I suppose you had a problem with them - fair enough - but personally I've found them
to be really good. There we go.

YMMV

--

Andrew Sayers

Politics: def. poly:many; tics:blood-sucking parasites

John <(E-Mail Removed)> wrote:

>On Tue, 16 Aug 2005 20:29:27 +0100, Sean <(E-Mail Removed)>
>wrote:
>
>>Came home today and I had an email saying my free upgrade had gone
>>through.
>>
>>2Mb and no need to reset the router either.
>>
>>BTW though I've not used the referall scheme, I've got you one more
>>customer and possibly another 2 on the way. Keep up the good work.
>
>Wankers. Lets hope you dont choke on it.


???

Seems good to me. Who are the "w*nkers"? Plusnet or people who signed up?

If it is working then what is the problem?

You're starting to sound like "dave"!!



--

Andrew Sayers

Politics: def. poly:many; tics:blood-sucking parasites

"Sean" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ...
> Came home today and I had an email saying my free upgrade had gone
> through.
>
> 2Mb and no need to reset the router either.
>


Should I complain, then? I noticed this morning that I'm now on 2Mb (free
upgrade), but haven't had an email!

Allan

"Allan Anderson" <(E-Mail Removed)> wrote in message
news:43026b5d$0$1303$(E-Mail Removed)...
>
> "Sean" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) ...
>> Came home today and I had an email saying my free upgrade had gone
>> through.
>>
>> 2Mb and no need to reset the router either.
>>
>
>
> Should I complain, then? I noticed this morning that I'm now on 2Mb (free
> upgrade), but haven't had an email!
>
> Allan
>

Ah, a catch! Speed test shows 998.7Kb, but router shows 2272 Kbps.

Must have to wait for the magic email after all.

Allan

poster wrote:
> On 16 Aug 2005 19:52 GMT, ":-\)" <(E-Mail Removed)> wrote:
>
>> bwaaaaaahhhhhh youll see in a few months when you need support
>
> Their support staff are generally helpful, available every day of the
> week and certainly have been helpful when friends have needed them to
> check up on something. Oh, and they post and participate in a number
> of ways over and above their 'formal' ticket system, so one can often
> post in one of the newsgroups, or use a web site, and still get an
> 'official' answer, and frequently an offer to sort it out by sending
> them an e-mail or a 'private message'. Hats off from me, to Dave,
> Bob, and others there.

Whenever I use Contact Us they're first move is to cut and paste an enormous
list of things for me to do. Failing that they blame anything else. I've
not been particularly satisfied with the quality of support recently, the
attitude is the key to me and mostly it's been negative and defensive.