[NEWS] TalkTalk customers break contract shackles

http://www.theregister.co.uk/2006/09...stomers_leave/

***************
Angry TalkTalk customers are now able to leave their 18-month contracts
freely.

The Register has learned complainants citing broken promises, service
interruptions, and delayed local loop unbundling are being allowed to
leave TalkTalk if they ask.
Click here to find out more!

A spokesman for Carphone Warehouse-owned TalkTalk told us the firm would
look on requests to escape binding 18-month arrangements "favourably" if
it had failed to keep its service commitments in their case.
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On Fri, 29 Sep 2006 14:59:17 +0100, Paul Cupis <(E-Mail Removed)>
wrote:

>http://www.theregister.co.uk/2006/09...stomers_leave/
>
>***************
>Angry TalkTalk customers are now able to leave their 18-month contracts
>freely.
>
>The Register has learned complainants citing broken promises, service
>interruptions, and delayed local loop unbundling are being allowed to
>leave TalkTalk if they ask.
>Click here to find out more!
>
>A spokesman for Carphone Warehouse-owned TalkTalk told us the firm would
>look on requests to escape binding 18-month arrangements "favourably" if
>it had failed to keep its service commitments in their case.
>***************

I heard rumours that BBC "Watchdog" is on the case. I wonder if
there's a link.....?

Steve wrote:
> On Fri, 29 Sep 2006 14:59:17 +0100, Paul Cupis <(E-Mail Removed)>
> wrote:
>
>> http://www.theregister.co.uk/2006/09...stomers_leave/
>>
>> ***************
>> Angry TalkTalk customers are now able to leave their 18-month contracts
>> freely.
>>
>> The Register has learned complainants citing broken promises, service
>> interruptions, and delayed local loop unbundling are being allowed to
>> leave TalkTalk if they ask.
>> Click here to find out more!
>>
>> A spokesman for Carphone Warehouse-owned TalkTalk told us the firm would
>> look on requests to escape binding 18-month arrangements "favourably" if
>> it had failed to keep its service commitments in their case.
>> ***************
>
> I heard rumours that BBC "Watchdog" is on the case. I wonder if
> there's a link.....?
>
>
More likely that someone worked out that it's cheaper to cancel the
contracts than pay the legal fees to fight the cases. It's the nature of
the British public that most will be happy to just switch provider and
grumble about the bad service, whereas if they were prevented from
switching, more of them would take futher action.

--
Dave
mail da (E-Mail Removed) (without the space)
http://www.llondel.org
So many gadgets, so little time