NEWBIE LOST AND NEEDING HELP

Hi all,

Is there a website/forum where I can get an idiots guide to setting up a
wireless internet connection?

I just bought NETGEAR DG834G v.2 Router and a USB 2.0 802.11G WLAN
adaptor and despite trying to follow the instructions, it shows in the
profile as being there but DISCONNECTED... (which it isn't).... I tried
netgear support but was basically told the routers fine and there's nothing
else they can do.... I tried Dick Smith who's Badge is on the USB adaptor
but after 3 days have still to get a reply....

Any help or suggestions greatly appreciated.

P.S. - The connection doesn't show up in Windows Wireless Connection
window.

Chris Kinghorn wrote:
> Hi all,
>
> Is there a website/forum where I can get an idiots guide to setting up a
> wireless internet connection?
>
> I just bought NETGEAR DG834G v.2 Router and a USB 2.0 802.11G WLAN
> adaptor and despite trying to follow the instructions, it shows in the
> profile as being there but DISCONNECTED... (which it isn't).... I tried
> netgear support but was basically told the routers fine and there's nothing
> else they can do.... I tried Dick Smith who's Badge is on the USB adaptor
> but after 3 days have still to get a reply....
>
> Any help or suggestions greatly appreciated.
>
> P.S. - The connection doesn't show up in Windows Wireless Connection
> window.
>
>

You should call Netgear Tech Support and let them help you. That's what
they are there for is to help you with the basics.

Duane

Hi Duane

I tried Netgear and all they did was make sure the router wasn't faulty
(works with a hard-wire connection) and said they couldn't help any more.

"Duane Arnold" <(E-Mail Removed)> wrote in message
news:y9ISf.13912$(E-Mail Removed) hlink.net...
> Chris Kinghorn wrote:
>> Hi all,
>>
>> Is there a website/forum where I can get an idiots guide to setting up a
>> wireless internet connection?
>>
>> I just bought NETGEAR DG834G v.2 Router and a USB 2.0 802.11G WLAN
>> adaptor and despite trying to follow the instructions, it shows in the
>> profile as being there but DISCONNECTED... (which it isn't).... I tried
>> netgear support but was basically told the routers fine and there's
>> nothing else they can do.... I tried Dick Smith who's Badge is on the USB
>> adaptor but after 3 days have still to get a reply....
>>
>> Any help or suggestions greatly appreciated.
>>
>> P.S. - The connection doesn't show up in Windows Wireless Connection
>> window.
>
> You should call Netgear Tech Support and let them help you. That's what
> they are there for is to help you with the basics.
>
> Duane

Chris Kinghorn wrote:

> Hi all,
>
> Is there a website/forum where I can get an idiots guide to setting up a
> wireless internet connection?
>
> I just bought NETGEAR DG834G v.2 Router and a USB 2.0 802.11G WLAN
> adaptor and despite trying to follow the instructions, it shows in the
> profile as being there but DISCONNECTED... (which it isn't).... I tried
> netgear support but was basically told the routers fine and there's nothing
> else they can do.... I tried Dick Smith who's Badge is on the USB adaptor
> but after 3 days have still to get a reply....
>
> Any help or suggestions greatly appreciated.
>
> P.S. - The connection doesn't show up in Windows Wireless Connection
> window.
>
>
Hi,
Did you check device manager and do ipconfig to see what's going on?

Chris wrote:
> Hi Duane
>
> I tried Netgear and all they did was make sure the router wasn't faulty
> (works with a hard-wire connection) and said they couldn't help any more.

Well, it has changed over the years I guess. All I can tell you is when
I first got my Linksys equipment back there in 2001, Tech support guided
me through it on the router and the card -- no problems. Maybe, it's an
outsourcing problem now of days and quality of service. I know back in
2004 when I converted the Linksys wire/wireless router to just be a
switch to connect to the Watchguard FW appliance, I got on the phone
with both vendors and demanded that they guide me through the process --
no problems out of either one of them. Maybe, you need to bring the heat
and start bitching and take it up the chain demanding that they help
you. I know that's what I would do if they started giving me the song
and dance.


Duane
>
> "Duane Arnold" <(E-Mail Removed)> wrote in message
> news:y9ISf.13912$(E-Mail Removed) hlink.net...
>
>>Chris Kinghorn wrote:
>>
>>>Hi all,
>>>
>>>Is there a website/forum where I can get an idiots guide to setting up a
>>>wireless internet connection?
>>>
>>>I just bought NETGEAR DG834G v.2 Router and a USB 2.0 802.11G WLAN
>>>adaptor and despite trying to follow the instructions, it shows in the
>>>profile as being there but DISCONNECTED... (which it isn't).... I tried
>>>netgear support but was basically told the routers fine and there's
>>>nothing else they can do.... I tried Dick Smith who's Badge is on the USB
>>>adaptor but after 3 days have still to get a reply....
>>>
>>>Any help or suggestions greatly appreciated.
>>>
>>>P.S. - The connection doesn't show up in Windows Wireless Connection
>>>window.
>>
>>You should call Netgear Tech Support and let them help you. That's what
>>they are there for is to help you with the basics.
>>
>>Duane
>
>
>

Chris Kinghorn wrote:
> Hi all,
>
> Is there a website/forum where I can get an idiots guide to setting up a
> wireless internet connection?

Not that I know of, but there are real paper-and-ink _books_ "... For
Dummies." Easier to read on the Throne, too. :-) Check out your nearest
real bookstore, or try Amazon.

Mfr's tech support sometimes works, depends on how much you paid for the
gear - if the mfr shaved margins to compete, guess where he cut costs?

Have fun!