New Telephone System bypassing ADSL Microfilter

Hello,

Sometime ago I helped a friend install broadband in his office
building.

He has recently been complaining that the ADSL is constantly
disconnecting. I went over to investigate and discovered that he has
recently had a new telephone system fitted.

The problem seems to be that the engineer "hard wired" the phone system
into the back of the master socket and therefore bypassed the
microfilter that is plugged into the front of the socket.

I conducted an experiment to show that each they receive a call, the
ADSL disconnects as a result.

It seems there is "no chance" of the "engineer" returning. I didn't
press him on this issue.

Is there something I could do to correct the problem. I was thinking of
removing the hard wiring and fitting a new plug to the end. This would
then plug into the microfilter and hopefully resolve the problem.

TIA
Stephen

In an earlier contribution to this discussion,
(E-Mail Removed) <(E-Mail Removed)> wrote:

> Hello,
>
> Sometime ago I helped a friend install broadband in his office
> building.
>
> He has recently been complaining that the ADSL is constantly
> disconnecting. I went over to investigate and discovered that he has
> recently had a new telephone system fitted.
>
> The problem seems to be that the engineer "hard wired" the phone
> system into the back of the master socket and therefore bypassed the
> microfilter that is plugged into the front of the socket.
>
> I conducted an experiment to show that each they receive a call, the
> ADSL disconnects as a result.
>
> It seems there is "no chance" of the "engineer" returning. I didn't
> press him on this issue.
>
> Is there something I could do to correct the problem. I was thinking
> of removing the hard wiring and fitting a new plug to the end. This
> would then plug into the microfilter and hopefully resolve the
> problem.
>
> TIA
> Stephen

Assuming it's an NTE5 master socket, all you need to do is to replace the
faceplate with a filtered one from Solwise or Clarity. Anything wired into
the back of *that* will automatically be filtered - solving your problem.

See http://www.clarity.it/telecoms/adsl_faceplate.htm or
http://www.solwise.co.uk/adsl_splitters.htm
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

(E-Mail Removed) wrote in news:1127464991.112774.144110
@g47g2000cwa.googlegroups.com:

> Is there something I could do to correct the problem. I was thinking of
> removing the hard wiring and fitting a new plug to the end. This would
> then plug into the microfilter and hopefully resolve the problem.

I take it the new system is wired into the back of of the removable part
of an NTE5 master socket? If so, you could get a filtered faceplate
such as http://www.clarity.it/telecoms/adsl_faceplate.htm and reqire the
system to the back of that faceplate - the ADSL signal should be totally
filtered from the voice side.

--
Phil
http://www.philipchung.co.uk/

Thank you both for the advice.

I will pop up there this afternoon and check if the faceplate is as you
describe.

Well,

I check out the socket.

However, it has been hard wired into the "TOP" (rather than the
replaceable bottom half).

Does this mean that I am not allowed to try and fix this myself?

Thanks,
Stephen

Well,

I checked out the socket.

However, it has been hard wired into the "TOP" (rather than the
replaceable bottom half).

Does this mean that I am not allowed to try and fix this myself?

Thanks,
Stephen

(E-Mail Removed) wrote:
> Well,
>
> I checked out the socket.
>
> However, it has been hard wired into the "TOP" (rather than the
> replaceable bottom half).
>
> Does this mean that I am not allowed to try and fix this myself?
>

No it means the system engineer made a mistake, disconnect the 2 wires
from the screw terminals, get a faceplate filter & connect those 2 wires
to IDC connections 2 & 5 on the facaplate filter.

One last thing tell your friend not to get cowboys to fit or maintain
his system it would mean less hassle.

In an earlier contribution to this discussion,
(E-Mail Removed) <(E-Mail Removed)> wrote:

> Well,
>
> I check out the socket.
>
> However, it has been hard wired into the "TOP" (rather than the
> replaceable bottom half).
>
> Does this mean that I am not allowed to try and fix this myself?
>
> Thanks,
> Stephen

Probably - but the mob that installed the phone system weren't allowed to do
it like that either - so just undo it, and wire it into the back of a
filtered faceplace. Take care not to disturb the incoming pair - which
connect to the BT exchange.
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

Tiscali Tim wrote:
> In an earlier contribution to this discussion,
> (E-Mail Removed) <(E-Mail Removed)> wrote:
>
>> Hello,
>>
>> Sometime ago I helped a friend install broadband in his office
>> building.
>>
>> He has recently been complaining that the ADSL is constantly
>> disconnecting. I went over to investigate and discovered that he has
>> recently had a new telephone system fitted.
>>
>> The problem seems to be that the engineer "hard wired" the phone
>> system into the back of the master socket and therefore bypassed the
>> microfilter that is plugged into the front of the socket.
>>
>> I conducted an experiment to show that each they receive a call, the
>> ADSL disconnects as a result.
>>
>> It seems there is "no chance" of the "engineer" returning. I didn't
>> press him on this issue.
>>
>> Is there something I could do to correct the problem. I was thinking
>> of removing the hard wiring and fitting a new plug to the end. This
>> would then plug into the microfilter and hopefully resolve the
>> problem.
>>
>> TIA
>> Stephen
>
> Assuming it's an NTE5 master socket, all you need to do is to replace
> the faceplate with a filtered one from Solwise or Clarity. Anything
> wired into the back of *that* will automatically be filtered -
> solving your problem.
>
> See http://www.clarity.it/telecoms/adsl_faceplate.htm or
> http://www.solwise.co.uk/adsl_splitters.htm

Also
http://cpc.farnell.com/jsp/endecaSea...=TE04368&N=411
--
Adrian

Thank you everyone.