New ISP but no ADSL service....yet.

Hello

Jumped ship from Homechoice and have just started with Bulldog.


I received my Netgear DM602 router/modem and had some difficulty
setting it up.

Very helpful support ran me through settings and the conclusion was it
was a line/BT problem. Another tech ran through a few tests and
concluded that my connection was all upstream and nothing downstream
and said he would log the fault with BT, this was yesterday 5.30pm

Anyone else had a similar fault/problem? Just wondering when I wil be
able to ditch this dial up!
:-)

Cheers

"Spectreman" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om...
> Jumped ship from Homechoice and have just started with Bulldog.
>
> I received my Netgear DM602 router/modem and had some difficulty
> setting it up.
>
> Very helpful support ran me through settings and the conclusion was it
> was a line/BT problem. Another tech ran through a few tests and
> concluded that my connection was all upstream and nothing downstream
> and said he would log the fault with BT, this was yesterday 5.30pm
>
> Anyone else had a similar fault/problem? Just wondering when I wil be
> able to ditch this dial up!

You're in Putney no?

Other people on your exchange dont seem to have this problem so its unique
to you..

BT probably won't fix it until monday if a physical visit is required but
their faults team work 24/7 so they may be able to remotely fix it sooner
than that.

I would just try with your ADSL router from time to time.. and see if it
works.

Regards
Sunil

I had a line problem when switching from dial-up to ADSL. Reported the
fault to Freeserve on the Saturday and it was fixed remotely by BT
first thing Tuesday.

In message <bqt7in$25p67e$(E-Mail Removed)>, Sunil Sood
<(E-Mail Removed)> writes
>"Spectreman" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed). com...
>> Jumped ship from Homechoice and have just started with Bulldog.
>>
>> I received my Netgear DM602 router/modem and had some difficulty
>> setting it up.
>>
>> Very helpful support ran me through settings and the conclusion was it
>> was a line/BT problem. Another tech ran through a few tests and
>> concluded that my connection was all upstream and nothing downstream
>> and said he would log the fault with BT, this was yesterday 5.30pm
>>
>> Anyone else had a similar fault/problem? Just wondering when I wil be
>> able to ditch this dial up!
>
>You're in Putney no?
>
>Other people on your exchange dont seem to have this problem so its unique
>to you..
>
>BT probably won't fix it until monday if a physical visit is required but
>their faults team work 24/7 so they may be able to remotely fix it sooner
>than that.
>
>I would just try with your ADSL router from time to time.. and see if it
>works.
>
>Regards
>Sunil
>
>

--
Tim Westcott

If my experience is anything to go by it's the Netgear DM602, mine was cr*p,
wasted a week before I returned it. Regards, Martin

"Martin²" <(E-Mail Removed)> wrote in message news:<aNvAb.18013$(E-Mail Removed)>...
> If my experience is anything to go by it's the Netgear DM602, mine was cr*p,
> wasted a week before I returned it. Regards, Martin


Well, I updated the firmware on the DM602 so I don't think it's the
problem. It seems to be living up to it's side of things. I'm no
expert 'tho :-)

"Sunil Sood" <(E-Mail Removed)> wrote in message news:<bqt7in$25p67e$(E-Mail Removed)>...
> "Spectreman" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) om...
> > Jumped ship from Homechoice and have just started with Bulldog.
> >
> > I received my Netgear DM602 router/modem and had some difficulty
> > setting it up.
> >
> > Very helpful support ran me through settings and the conclusion was it
> > was a line/BT problem. Another tech ran through a few tests and
> > concluded that my connection was all upstream and nothing downstream
> > and said he would log the fault with BT, this was yesterday 5.30pm
> >
> > Anyone else had a similar fault/problem? Just wondering when I wil be
> > able to ditch this dial up!
>
> You're in Putney no?
>
> Other people on your exchange dont seem to have this problem so its unique
> to you..
>
> BT probably won't fix it until monday if a physical visit is required but
> their faults team work 24/7 so they may be able to remotely fix it sooner
> than that.
>
> I would just try with your ADSL router from time to time.. and see if it
> works.
>
> Regards
> Sunil


Thank you Sunil. At least it looks like something that won't take too
long? I hope :-)

Here are some grabs of the status of the DM602 for anyone that can
interpret them. I am sure all other settings are correct, as in user
name and pass and having the Netgear set to 'router' and not
'modem'.

http://homepage.mac.com/mike_mg/Modem1.tiff

http://homepage.mac.com/mike_mg/Modem2.tiff

I am using an iMac DV 400 and OS X Panther.

Cheers