(E-Mail Removed) wrote:
>Excalibur <(E-Mail Removed)> wrote:
>
>
>>Which new modem? I've done the direcway 4000 and 4020 setups. Hooked
>>both up to WRT51ab and WRT54g wireless routers with no probs. Although,
>>just about everything I've done, they say I can't do, but I did it
>>anyway. <G>
>>
>>
>
>My experience is that they have the typical low cost support answer:
>"We don't support that."
>Even long ago, they had an "unsupported" web page dealing with home
>networking via ICS when they required the internal cards.
>
>What did they tell you you could not do on your own?
>
>
The only thing they said I could not do on my own was the dish
installation itself and the 4020 authorization process. (Which I ended
up doing anyway, because the rep had never done it before and didn't
know anything about computers, much less networking.) So first thing I
had to do was get his USB ports working on his laptop, then fix and
upgrade his windows. Then he left me a disk with the authorization
process, since he didn't want to drive all the way back.
The rest was a network configuration that they said would not work.
Plugging in two routers, using a LinkSys router as the DHCP server.
Accessing the 4020 from the WLAN port on the LinkSys router, which
eliminated the need for ICS altogether. (IMHO, ICS is like a wordpad
application.)
You're right about support. There really was none. I had to lookup
everything myself on their gear. On the plus side, once it's setup, it's
awesome. So far running about 6 months or so, with 6 users and no
problems. The whole thing is not cheap, even with the LinkSys router.
The 4020 was $700.00 with them sending out their rep. That's on top of
the 4000 system which was about $1500 bucks, then there's the $100+ per
month business charge for using their business package with the 4020.
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