Possible causes/Solutions (in order of likelihood):
#1 Mapped Drive Connection to Network Share May Be Lost:
http://support.microsoft.com/?kbid=297684
Windows clients may lose their network connection to a domain Server if the
computer is idle for 15 minutes (the default timeout). For no client
disconnect, follow the below instructions:
1) Open the registry editor
2) Navigate to
HKLM\SYSTEM\CurrentControlSet\Services\LanmanServe r\Parameters
3) Set the Reg_DWord hex value of "autodisconnect"=ffffffff
Note: If "autodisconnect" doesn't exist, add it.
Alternative solution to registry edit:
Open a command prompt on the workstation and run:
net config server /autodisconnect: -1
Note: Setting this from the command line will turn off auto tuning for the
server service. Editing the registry is the generally recommended solution.
The command: net config server /autodisconnect:-1 must be run on the server
with the shares on it, not the client accessing the shares. Windows NT and
Windows 2000+ use two different Autodisconnect parameters; one for
disconnecting Remote Access Service (RAS) connections and another for
disconnecting LAN connections. The RAS Autodisconnect parameter is
documented in the Microsoft Knowledge Base article Q153944, but the LAN
version is undocumented. The only published reference to this Autodisconnect
is in the Windows NT Resource Kit NT Registry Entries help file, in an
overview of entries for the LanmanServer Parameters section.
How Autodisconnect Works in Windows NT and Windows 2000:
http://support.microsoft.com/default...b;EN-US;138365
Server Service Configuration and Tuning (2000):
http://support.microsoft.com/Default.aspx?kbid=128167
Server Service Configuration and Tuning (XP):
http://support.microsoft.com/kb/314498/EN-US/
REG: Server Service Entries, PART 1
http://support.microsoft.com/kb/102967/EN-US/
REG: Server Service Entries, PART 2
http://support.microsoft.com/kb/102969/EN-US/
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#2 Check the NIC properties on the server to make sure that there are no
power saving settings or "Allow this computer to turn off power to the NIC"
type settings.
#3 Update the drivers for the network card.
-or-
#4 The problem may be SMB signing or LAN Manager authentication level. In
Windows 2003, default server policy forces all SMB traffic to be digitally
signed which seems to cause a problem in some configurations of XP Pro. In
Local Security Policy (Start > Run > secpol.msc > OK) navigate to security
options (Security settings > Local policies > Security) and try disabling
the option for Microsoft network server:digitally sign
communications(always). Ensure you do this on all machines involved (such
as via a GPO for an OU). Run gpupdate /force on the server after making the
change and do the same on the client machine afterwards.
Security settings that can cause a problem with downlevel client access:
http://support.microsoft.com/default...5BLN%5D;811497
http://support.microsoft.com/default...b;en-us;823659
--
Todd J Heron, MCSE
Windows Server 2003/2000/NT; CCA
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This posting is provided "as is" with no warranties and confers no rights
"Al Reid" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Todd,
>
> Thanks for the info. I will check out your suggestions.
>
> You stated that " I'm not sure you should attempt to alter this initial
> delay." That delay of up to two minutes is the crux of the
> user complaints. It seems that the database connections stay alive and
> responsive, however, any time a file needs to be accessed,
> there is a delay. This is driving the users and their management crazy
> and causing me a lot of grief. Since my application is the
> only one running under this scenario, they are blaming the application
> (and subsequently the developer). Is there any way to
> increase the timeout (if that is what it is) and thus reduce the impact?
> It seems that 15 to 20 minutes between file access
> attempts is enough to introduce the long delay.
>
> BTW, on one user machine I installed a small app that copies a 20 byte
> file every couple of minutes and the problem is masked. I
> don't see this as a solution, however.